EightVape

Dear David, We are very sorry for the frustration and for the unpleasant shopping experience you had. 1. We would like to clarify one important point regarding the product you mentioned. The VOOPOO VINCI Spark 100 Box Mod Kit does not include a battery by design. This is not something we withheld—the manufacturer does not include an 18650 battery with this kit. This is standard across the industry due to battery transportation restrictions. You will find that this product is sold without a battery on the brand’s official website as well as on other retailers’ sites. 2. You may review the product details directly on the brand’s official website here: https://www.voopoo.com/vinci-series/vinci-spark100 3. Regarding future communications, we only send emails to ensure customers don’t miss important order updates, promotions, or discounts. However, if you prefer not to receive any further messages from us, you may unsubscribe at any time using the unsubscribe link at the bottom of our emails. We apologize again for the inconvenience and thank you for your time. Best regards, Yamee

Dear Could, Thank you for sharing your experience, and we’re very sorry for the inconvenience this caused. We understand how frustrating it can be when you’re trying to purchase a specific flavor and quantity. If you added 10 units of the menthol flavor to your cart but were unable to proceed to checkout, this usually means that there wasn’t enough inventory available for that specific item at the time. When stock is limited, the system prevents checkout for quantities that exceed what’s available. You may have noticed a banner or notice on the website (at the top or bottom of the page) indicating that the product was out of stock or had limited availability, which is why you weren’t able to complete the purchase for the 10-pack of menthol alone. We sincerely apologize for the inconvenience and appreciate your understanding. If you’d like, you can click the link below to contact us and inquire about specific stock before purchasing. https://eightvape.zendesk.com/hc/en-us Thank you for your patience and understanding. We wish you a happy holiday and all the best in the new year. Best regards, Yamee

Dear BERENICE, We are very sorry for the frustration and for the negative shopping experience you feel you had. We would like to clarify what happened with your order. 1. Your order was placed on November 15, 2025. Because our warehouse does not operate on weekends, your order was first processed on Monday, November 17. During processing, our warehouse identified that your shipping address is in California, where certain vaping products are restricted due to California’s state flavor ban. As a result, the order could not be shipped. 2. For this reason, your order was refunded on November 18, and a refund notification email with the subject line “Refund notification” was sent to you. We kindly ask you to check your inbox as well as your spam or junk folder for this email. 3. Please note that while we process refunds promptly, banks and card issuers require additional time to post the funds back to your account. This is why the refund may have appeared to take longer on your end. 4. We respectfully want to clarify that the situation was not as described as “waiting over a week for delivery and then two weeks for a refund without explanation.” We understand how it may have felt that way, but the refund was processed shortly after the issue was identified. 5. Due to California regulations, we are currently only able to ship tobacco-flavored vapes and e-liquids, as well as pod kits, mod kits, tanks, coils, and replacement pods. You can find the full details here: https://www.eightvape.com/blogs/news/california-flavored-vape-ban-2025 6. The products we are able to ship to California are listed at the link below: https://www.eightvape.com/collections/california-vape 7. If you choose to place a new order for eligible products on our website, we would be happy to offer you a 20% off “all products” coupon as a gesture of goodwill. We sincerely apologize for the inconvenience and appreciate your understanding. Please feel free to reach out if you have any further questions. Best regards, Yamee

Dear Chad, We’re very sorry for the frustration this has caused and for the negative experience. 1. We’d like to clarify that the $7.99 adult signature/age verification fee is not charged by us. This fee is collected by the shipping carrier and is required by law to help prevent underage access to vaping products. We do not profit from this charge in any way. 2. Although our website includes age verification at checkout, that alone is unfortunately not sufficient. We have encountered situations where minors were able to pass online verification using a guardian’s information. Because of this, carriers require in-person adult signature verification at delivery as an added safeguard. This “double verification” helps ensure compliance with regulations and protects both customers and sellers. 3. Minors are the blossoms of the nation. Once they become addicted to smoking, it is extremely difficult to quit. This is also a means of protecting minors. We understand that this requirement can be inconvenient, especially when a pickup at the post office is needed, and we sincerely apologize for the inconvenience. Thank you for your understanding. If you have any other questions or concerns, please feel free to reach out. Best regards, Yamee

Dear Sheila, We are very sorry for the inconvenience and for the negative shopping experience. 1. We would like to clarify our Shipping & Processing policy, which is also stated on our website: 1.1 Order processing (preparing for shipping): 1–3 business days (excluding weekends). 1.2 Once shipped from our fulfillment center and on the way to the local delivery carrier, 5–7 days. 1.3 Once received by the delivery carrier: 2–15 days, or until delivered. 2. Regarding your order, the tracking number is 9468150105501000688438: 2.1 Order placed: November 9, 2025. 2.2 Packed by our warehouse: November 10, 2025. 2.3 Handed to the carrier: November 11, 2025. 2.4 Carrier received package & tracking issued: November 12, 2025, 10:15 AM. 2.5 Package began transit: November 13, 2025, 2:32 PM. 2.6 November 17, 2025, 4:56 PM: No Access to Delivery Location. 2.7 November 20, 2025, 5:56 PM: Delivery attempt failed due to No Authorized Recipient Available, and a notice was left. 2.8 November 21, 2025, 3:21 PM: Package picked up at the post office 3. To prevent underage vaping, an adult signature is required upon delivery. If no authorized recipient is available, delivery will fail, which can cause delays. 4. Overall, the delivery time was within the expected timeframe. Delivery speed can also be affected by distance—our warehouse is located in Las Vegas, while your delivery address is in Georgia, which is a considerable distance. We sincerely apologize for any frustration this caused and appreciate your understanding. If you have any further questions, please feel free to contact us. Best regards, Yamee