EightVape

Dear Sheila, Thank you for reaching out. Your order EV2248607 with tracking number 9468150105501000669536 was returned to our warehouse due to an Insufficient Address. https://tools.usps.com/go/TrackConfirmAction.action?tLabels=9468150105501000669536 Our warehouse received the returned package on November 17, 2025. We have processed a refund for your order, which should reach your payment account within 1–5 business days. Please note that since the package was already shipped, the carrier has collected the package protection fee and adult signature fee, which will be deducted from your refund. You can click the link below to view detailed instructions. https://www.eightvape.com/pages/shipping We apologize for the inconvenience and appreciate your understanding. Best regards, Yamee

Dear Lois, We sincerely apologize for the unpleasant shopping experience you encountered. Your order EV2241439 could not be delivered because your shipping address is in California, and as of September 1, 2025, new regulations allow shipments only of tobacco-flavored vapes to this state. https://www.eightvape.com/blogs/news/california-flavored-vape-ban-2025 On October 6, our team attempted to issue a refund, but the payment was declined (Card ending in 2756 – please contact your bank to determine the reason). We can offer you three solutions: 1. Please contact your bank to confirm why the refund was declined. Once resolved, we can refund your order to your original payment method. 2. We will replace your order with a tobacco-flavored vape: Geek Bar Pulse 15000 Tobacco Disposable Vape (5%, 15,000 Puffs), and we can ship it to you. 3. Issue a refund via an EightVape gift card(store credit), which you can use to purchase tobacco-flavored vapes, juice, or any Pod/Mod kit/tank/coil/replacement pods on our site. We’ve also sent this information to your email—please check your inbox or spam folder. We look forward to your reply so we can resolve this quickly. Best regards, Yamee