⭐ 1/5 – Stay away from ePropulsion! Extremely poor reliability and absolutely disappointing customer service!
I strongly advise anyone considering an ePropulsion product to think twice before spending their money!
I own two ePropulsion Spirit Plus batteries, each costing over €1,000. Both batteries already failed during the warranty period and had to be repaired. Now, shortly after the warranty expired, BOTH batteries have failed AGAIN!
The shocking part? Neither battery has even reached 50 operating hours!
Both batteries have always been used, maintained and stored strictly according to the manufacturer's instructions.
Despite this unacceptable history of repeated failures, ePropulsion customer service refuses to offer any meaningful assistance. They simply hide behind the expired warranty, completely ignoring the fact that BOTH batteries had already developed faults and required repairs during the warranty period!
According to the importer, neither battery can now be repaired. So I am left with over €2,000 worth of useless batteries after less than 50 hours of use each!
For a company selling expensive, supposedly premium electric propulsion systems, this is absolutely disgraceful.
In my experience, the product reliability is extremely poor, and the after-sales service is even worse. A manufacturer that truly stands behind its products should take responsibility for repeated failures like these, rather than simply pointing to an expired warranty.
MY STRONG ADVICE: DO NOT BUY ePROPULSION!
If you are considering switching to electric boating, do yourself a favour: choose another brand, even if it means spending a little more on a more reliable alternative.
I certainly regret choosing ePropulsion and would NEVER recommend their products to anyone.
Expensive products, repeated failures, extremely limited operating hours and zero goodwill from the manufacturer. A complete disappointment!
The battery does not fix securely. It rattles about and when you tip the motor up to come onto a beach etc it shoots forward. This is normal according to Epropulsion after I sent them a video etc. So, the battery has about 2" movement up and down, it won't fall off the engine but it falls forward when tipped up and at 8kg it's going to eventually damage the motor housing and fall off. Everything is plastic so this is inevitable. Because Epropulsion are not interested to solve this i won't be buying another and would like people to know this problem. Apart from the battery issue the actual engine and performance is brilliant.
I bought a new pontoon boat two years ago and had it powered with an epropulsion navy 6. The system was a problem from the outset. The controller kicked out error messages on a regular basis and the system crashed. Going through a restart would get it back up but would crash again when powering. The system completely shut down one day and I sent the boat back to the dealer. They said that there was a problem with the batteries- this took two months to address. On the the next season, boat goes into the water and works great for about two months and then shuts down again. Back to the dealer. They cannot figure out the problem and the distributor, Mack Boring, took another three months to state that the batteries were shot due to a water incursion. Another season down the tubes. Mack Boring made the gracious offer to allow me ten percent off a new system- that is it! This is the worst boat purchase experience that I have ever had and strongly regret the purchase of the epropulsion navy.
This system is not ready for prime time and neither the manufacturer nor the distributor stand by their product.
Stay away from this.
If you are thinking about buying one of these, don’t do it.
I used the motor one time for about 20 minutes. Now the display screen says Error30. The manual lists steps to recalibrate but the steps listed do not match the prompts on the display screen. The dealer (Tiny Boat Nation has not returned my call or my emails.
If I could give them 0 stars I would. I went to their local dealer and dropped $6500 on a Navy 3 motor, E-60 Battery, solar charger and side mount control. The equipment arrived at the dealer a week later but they ordered the wrong charger (an AC one, not solar). That's when the excuses started. Over 2.5 months and a half dozen different excuses later the dealer still hadn't even ordered all the parts or scheduled the work. When I contacted EPropulsion to try to get some assistance NO ONE FROM EPROPULSION EVER RESPONDED even though I'd dropped an awful lot of $. In the end I had to put a stop payment on the credit card payment and get help from the cops to retrieve my boat from their dealer even though he was the one who owed me $. I actually contacted another EPropulsion dealer in the area where I used to live and he told me that EPropulsion had said not to do business with me even though I was the one who had gotten ripped off by one of their dealers.....
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