Estate Wine Brokers

A full refund was offered to the customer within the same business day of bringing this to our attention.

Thank you for your feedback. As previously explained, we are unable to refund this order, as it was placed over 3 years ago. The bottle is now well past its professional drink dates, and there is no way for us to confirm that it has been stored in the proper temperature and humidity conditions since the purchase. Additionally, our return policy clearly states that any return/refund request must be made within 30 days of delivery. The majority of reputable wine retailers have a similar policy. We wish you all the best! "Return & Refund Policy Once an order is received, a member of our team will reach out within three business days to confirm a shipping date. Prior to shipment, customers can modify or cancel their orders, either by replying to the order confirmation email, writing to [email protected], or calling (512) 501-1536. If customers choose to reduce or cancel their orders, refunds will be issued within three business days. After orders are shipped, all sales are final except in cases where product is damaged during transit, or if customers identify one or more condition issues that were not disclosed by our team prior to shipment. To request a refund for either of these reasons, customers must furnish photographic proof of the damaged product within 30 days after the product is delivered. Photos can be submitted via email to [email protected], or customers may call (512) 501-1536 for assistance. If a return request is approved, we will coordinate the return shipment of the damaged product at our expense and issue a refund within three business days after said product is received at our facility. Regardless of the reason for any return, if a store credit is not issued, a 20% restocking fee will be deducted from the refund amount."