Thank you so much for coming back and updating your review—it really means a lot to us.
I'm so happy to hear the stand was worth the wait and that it gave you the heavy-duty support you were looking for. We know how frustrating it is when products don't perform as advertised, so it's wonderful to hear ours did exactly what you needed it to do.
We truly appreciate your patience and your recommendation. We hope to have the opportunity to help with your next project!
Hello Anne, unfortunately I am unable to find you in our system to further investigate this matter. Please feel free to reach out to me directly at [email protected] or 1.800.914.3538
Thank-you,
Stephanie
我再也不会在这家公司购物了。我在六月份订购了舞池，但我仍然没有收到我的订单！我已经向这家公司发送了关于取消订单的电子邮件，并被告知我将被一个名叫 Deun W 的人收取 200 多美元的费用。这太疯狂了！为什么我必须付费重新进货从未发货的东西！我并不是要退货，我只是取消我的订单。由于没有及时获得该产品，我不得不取消几次活动。 买家要小心。吸取教训。我不会再从他们那里购买！
Event Decor Direct 回复2021-07-26
Hello Sean! The dance floor you ordered has a lead time of approximately 12 weeks, which it clearly states in the product description. The order was placed mid-June, which would put the eta the middle of September. As for cancelling the order, we do not allow cancelations of custom/made to order products (which your item is), however we did make the exception to allow the cancelation. With that being said, a 15% restocking fee would need to be applied to the cancelation as these floors are final sale and cannot be canceled once it production. The floor would have to be stored until someone requires a dance floor with these exact specifications. I did reach out to you via email per your request earlier today. Thank-you, and I look forward to hearing from you there. - Stephanie M.
L
Lan B · 写过 1 条评价 ·
★★★★★
失望的
我过去曾多次从这家公司订购过，并且一直享受到优质的服务。然而，我最近下了 2 个大订单，其中一个产品有缺陷（我的立柱损坏），我收到了 4 个不正确的透明面板，它们变脏了！我不断地打电话，但无法联系到任何人，因为他们说他们非常忙于处理活动，并且录音要求您回电。我留言但没有回复。然后我多次给客服发邮件，但没有收到回复。我有证据证明我一直在发送消息，但没有人联系我回复我的订单，现在已经一个月了。我不想写差评，但我别无选择。太令人失望了！
*** 针对下面的回复，我不确定昨天我的问题在哪里得到解决，因为在写这篇评论之前我没有看到任何沟通；当然，已经一个多月了（自 5 月 7 日以来），我还没有收到我的大量电子邮件的任何回复。读完下面的回复后，我查看了我的电子邮件，看到 D Williams 昨天给我发了一条消息，表示他们将重新发送替换件。最后！谢谢你！另外，我不知道聊天选项。否则，我也会用它来代替打电话和发电子邮件。很高兴知道以供将来参考。谢谢您，威廉姆斯夫人！一旦货物到达并且问题得到解决，我将更新我的评论！
***最终更新：我的问题得到了解决，我终于收到了替换品！我将评分从 2 更改为 4。谢谢！
Event Decor Direct 回复2021-06-10
Hello Lan, I am sorry to hear that you have been having troubles reaching us. We do have a live chat that is available during our business hours. I do see that your challenge for the uprights was resolved yesterday June 9th. As for the sheers, I do not see anything listed on the order about there being an issue. Please feel free to chat in anytime with any of your concerns.
Thank-you,
Stephanie
R
ROXANNE · 写过 2 条评价 ·
★★★★★
优质的服务
我想说的是，通过所有可用的在线订购产品来源，许多产品都无法退货或取消。我们为我女儿的婚礼设计的设计师告诉我们，在我们从 Event Decor Direct 下订单后，我们订购的产品无法在婚礼空间中使用。 由于距离我们下单才48小时，我赶紧上线说明情况，并发了邮件。 几天之内我就收到了全额退款！ 感谢您对 Event Decor Direct 的理解。 与一家了解意外情况发生的公司合作真是太好了。 罗克珊·基塞
Hi Gladys, we apologize for the inconvenience and have refunded you for the missing items.
Thank-you!
If you believe we have taken the right corrective actions to resolve this negative experience. Please
take a moment to adjust your rating as per the guide below
★ - Fraudulent company/Scam. No way to contact company. No efforts to resolve my problem.
★★ - Bad experience. Poor customer service. Problem resolution not sufficient.
★★★ - Disappointing/frustraing experience. Issue was eventually resolved.
★★★★ - Good experience. Something went wrong but the company took immediate steps to resolve.
★★★★★ - Great Experience! Everything went perfectly.
