Exam Edge

Katie I have to say you have been one of the most unique complaints we have ever seen. Your first email said we were the worst company on the planet, and our questions were terrible and no help in passing your exam. Interestingly, you were demanding access to 40 tests to prepare for your exam. Why would you want more exams if they were so bad? We researched your account and discovered you took all the tests in study guide mode, where you can see the answers as you take the test. You never once ran them in testing mode to see if you were ready to take your exam. We suggested you retake the test in the proper mode and offered you 5 complimentary tests. Your reply was, ‘I want access to the 40 questions.’ Again, if they are so bad, why did you want 40 exams? It was clear we would not be able to satisfy you, so we refunded your money, even though our refund policy clearly states you were not eligible for a refund. Once you received the refund, your access to the tests you did not like was revoked. Your response was that you wanted a refund but did not return the product and demanded your access. Then you started to threaten to post negative reviews wherever you could: ‘I’ll continue to leave reviews on any page I can find how your questions and program don’t lead to success. And when asked for more questions free at cost to supplement having to take the test again, you’ll only offer a refund. Worst company and customer service ever. I’ve already wrote two reviews And filed with the BBB, will continue to write reviews on this experience, the false advertising and the poor customer service. . Again, you wanted access to a bad product and were resorting to extortion to try and get extra exams. We wish you luck in passing your exam. Jim