Exclusivia is a modern furniture brand built on the belief that well designed spaces can enhance everyday living. We create timeless, well crafted pieces that balance warm aesthetics with practical function, helping people shape homes that feel beautiful, comfortable and genuinely livable.From solid wood consoles made to last, to compact storage designed for city life, every piece is created with intention. Each contour and finish is thoughtfully considered to deliver durability, comfort and quiet luxury.Guided by simplicity, balance and natural materials, our furniture adapts to real routines whether you are hosting, unwinding or raising a family. Premium in build and considered in price, Exclusivia offers more than furniture. We help you create a home that feels grounded, inspiring and uniquely yours.We believe good design does more than fill a room. It transforms the way you live in it.
Most reviewers were somewhat happy with their experience overall. Consumers frequently mention that the furniture items look truly stunning and match the online pictures perfectly. People genuinely appreciate their solid craftsmanship, secure packaging, and find the delivered pieces very sturdy for their daily home use.
However, some customers also noted significant delivery delays, with several orders taking multiple months to finally arrive at their homes. Reviewers also experienced frustrating communication breakdowns and unresponsive support teams when trying to resolve missing or incorrect items. A few individuals even mentioned facing issues with incorrect products or damaged components upon opening their delivered packages.
Tried to order a couch - website states free shipping however when I went to add it to my cart the price changed based on location. Was advised by company the change in price was due to logistics costs - which is shipping costs in other words. Advertising as free world wide shipping and then changing the price of the item based on Location is misleading and deceptive. Would not consider them to be reputable based on this practise.
Exclusivia 回复2026-03-02
Thank you for sharing your feedback, and we’re sorry for the confusion caused.
To clarify, the price difference occurs between countries, as our website displays region-specific landed pricing.
This means the price shown already includes delivery and handling costs for the selected country, rather than adding a separate shipping fee at checkout. Because logistics costs for large furniture vary significantly between countries, the displayed product price may adjust when the delivery country is selected.
This approach is also common industry practice among international furniture retailers, as shipping bulky items globally involves different freight, handling, and last-mile delivery costs depending on the destination country.
Our intention is to show the full delivered price upfront, rather than listing a lower product price and adding a large shipping charge later.
We appreciate the feedback and will continue working on making this clearer on our website. If you’d like, we’d also be happy to assist further with your order.
Ordered an electric couch, received it punctually and in good condition. Will order again in future!
Exclusivia 回复2026-03-30
Hi Marco,
Thank you so much for your kind words, we truly appreciate you taking the time to share your experience. We’re really glad to hear your electric couch arrived on time and in great condition.
It means a lot to us that you’d consider ordering again, and we’ll be here to make sure your next experience is just as smooth
Warm regards,
Exclusivia Team
I bought new furniture from Exclusivia and a couple of other furniture brands. I must say, Exclusivia's service, communication, and delivery were the best I've seen. Everything went well from the beginning to the end and they kept me updated on my order status. The drivers called when they were nearby, and they showed up right on time in my delivery window. They were nice, quick, and they built the Venn chairs and console fast and put them where I wanted. Overall, it was a smooth experience. I would not wish for better service and would recommend Exclusivia to anyone.
Exclusivia 回复2026-03-30
Hi yh,
Thank you for the thoughtful review, we really appreciate you sharing this. It’s great to hear that your experience with us stood out, especially across service, communication, and delivery.
We’re especially glad the delivery team made a good impression and that everything from updates to assembly went smoothly. That’s exactly the experience we aim to provide.
Thank you once again for your recommendation, it truly means a lot to us.
Warm regards,
Exclusivia Team
Shoe cabinet online sale never received delivery details
I've ordered a shoe cabinet online thinking that this is a legit company that aggressively is advertising sales and I decided to take the opportunity to give this company a go. After snagging me in and paying for the cabinet, they have never been clear about when they would deliver or give me any real details that they are actually sending my cabinet to me. They look like professionals in the furniture industry but have not proven that they are serious business people who have not followed through. I am still unclear about receiving my paid cabinet and ongoing messages are replied with more sales ads. Exclusivia, are you sending my my cabinet???
Exclusivia 回复2025-12-18
Hi Lovely Forest,
Thank you for sharing your experience with us. We’re really sorry to hear that the delivery details haven’t been clear for you. Our aim is always to make the process enjoyable and stress-free for our customers.
We’re pleased to confirm that your order has now been delivered and everything has been settled. We truly appreciate your patience and understanding throughout the process.
As confirmed with you, your order follows our standard 4–5 week lead time, as stated on our website. We’ll provide a delivery update around one week before arrival and will call to confirm prior to delivery.
Feel free to reach out to us if you need any further assistance.
Company has despicable act of blocking accounts that leave bad reviews on their IG and facebook page. Previously claim to have provided refund for their wrong order (after a month delay with no courtesy of informing customer) but no money received till date. Again, avoid answering questions and avoiding responsibility.
Exclusivia 回复2025-12-03
Hi Wei Lun,
Thank you for your feedback, and we’re very sorry for the frustration caused, this isn’t the level of service we aim to provide.
After checking, this is the same order previously reviewed by Claudia Xuan just before your review. For this order, we processed a full refund, completed on the fourth working day (within the 4–7 working days stated), along with additional cash compensation.
The order was a size customisation (4–6 weeks instead of 3–4 weeks) and arrived about a week late. As part of our commitment to making things right, we also allowed you to keep the table at no charge instead of arranging collection.
Please reach out to us directly if there’s anything still unresolved so we can assist, thank you
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