Exclusivia is a modern furniture brand built on the belief that well designed spaces can enhance everyday living. We create timeless, well crafted pieces that balance warm aesthetics with practical function, helping people shape homes that feel beautiful, comfortable and genuinely livable.From solid wood consoles made to last, to compact storage designed for city life, every piece is created with intention. Each contour and finish is thoughtfully considered to deliver durability, comfort and quiet luxury.Guided by simplicity, balance and natural materials, our furniture adapts to real routines whether you are hosting, unwinding or raising a family. Premium in build and considered in price, Exclusivia offers more than furniture. We help you create a home that feels grounded, inspiring and uniquely yours.We believe good design does more than fill a room. It transforms the way you live in it.
Most reviewers were somewhat happy with their experience overall. Consumers frequently mention that the furniture items look truly stunning and match the online pictures perfectly. People genuinely appreciate their solid craftsmanship, secure packaging, and find the delivered pieces very sturdy for their daily home use.
However, some customers also noted significant delivery delays, with several orders taking multiple months to finally arrive at their homes. Reviewers also experienced frustrating communication breakdowns and unresponsive support teams when trying to resolve missing or incorrect items. A few individuals even mentioned facing issues with incorrect products or damaged components upon opening their delivered packages.
Not happy ordered my table over a month ago and I am still waiting for communication on when it might be due. If I had of known at time of ordering it would take this long that would’ve influenced my buying decision. I would likely have bought elsewhere which I believe is why they don’t tell you. It’s going to take so long before you’ve paid your money. Ordered 21/09/26 I have tried to contact the company via email and WhatsApp and I am still not being given any information on my table delivery.
Have not even opened the boxes yet but here is my review just based on the delivery process.
Firstly, It took 2 months to deliver my furniture. I had ordered a shoe cabinet. I was happy to wait so that’s ok.
Secondly, I live in an apartment with a delivery dock and a service lift on the ground floor for furniture/large item delivery. I had also booked the lift so it was all ready. This was communicated prior to the delivery with the customer service person.
The delivery guy just dropped off the boxes at the dock. Also just left the pallet for me to get rid off. That is not part of the packaging so I don’t understand why that was left for me to deal with.
I had to carry 2 heavy boxes (one of which was 41 kgs) by hand from the dock to the apartment. When I asked if they could bring the boxes up to the apartment (they had a forklift), they said no. I have had furniture delivery in the past from various different companies and they always deliver to the apartment.
Overall, terrible delivery experience and even worse level of communication!
Will never shop from this company again!
Order never arrived and customer service disappeared
Exclusivia's tracking system shows my order as ready since October 10, but there have been no updates. I still have not received it, even though the delivery window of October 12 to 18 has already passed.
I've reached out to customer service several times, but I've only received generic replies telling me to wait. They did not give me any real information about my order.
Now the company has stopped responding altogether. I've tried contacting them by email, phone, and live chat, but nobody answers.
Judging by the other reviews, this doesn't seem like an isolated incident.
I genuinely regret ordering from Exclusivia and would strongly advise others to avoid this company. Save yourself the frustration and shop somewhere else.
UPDATE:
After posting this review, Exclusivia finally responded. And lo and behold, it turns out my order STILL hasn't shipped and apparently won't be shipped for another week or two!
This is despite customer service explicitly telling me just last week that I could expect to receive my order this week. Clearly, that information was completely unreliable.
I then informed them that I wanted to cancel my order and receive a full refund. And, coincidentally, at almost the exact same time, my order tracking status magically changed to "Order in Transit"!
How convenient. Just moments earlier, they had explicitly told me: “Your order is currently being prepared for shipping line arrangement and has not departed the port yet.”
So how did my order suddenly become "in transit" immediately after I requested a refund?
At this point, I have completely lost trust in Exclusivia. Between the contradictory information, repeated broken promises, and suspicious changes to the tracking status, I have no reason to believe anything they tell me.
I'm now requesting a full refund and would strongly advise others to avoid this company.
I am extremely disappointed with the lack of communication and customer service from this company.
After placing my order and making the payment for a dining table, I did not receive any order confirmation, payment confirmation, estimated delivery date or tracking information.
I tried contacting the company through the live chat on their website, but I was left waiting indefinitely to speak to a real person, and nobody ever responded. I then contacted them via WhatsApp, where I was initially assisted by an automated assistant. I was told that a human customer service representative would join the chat to provide information about my order, but I am still waiting for someone to contact me.
I have never experienced anything like this with an online purchase before. Customers should not have to chase a company for basic information about an order they have already paid for.
This experience has been extremely frustrating and disappointing. Based on my experience so far, I would not recommend this website to anyone looking to purchase furniture online.
DO NOT ORDER from them. It's been 3 months for only 1 item and I have no updated tracking! No communication. I'm contacting my bank and reporting them.
Shocking customer service for premium furniture—forced to manage my own logistics
I placed Order #4241 on August 23, 2026, for a Vetra Sideboard and paid a premium S$82 add-on fee for unboxing and assembly. What followed was a total logistical and service failure.
While international shipping delays happen, Exclusivia’s complete lack of internal coordination and poor customer service are entirely unacceptable for a high-end brand:
• Zero Service Coordination:
Despite charging for a white-glove setup, Exclusivia unbundled the transaction. Their operational policy required me to arrange the delivery date with their third-party courier first, and then separately coordinate with Exclusivia to send a technician for unboxing later. If the dates failed to align, it meant a massive, fully crated 52 kg box would just sit in my living space with young kids running around until an independent appointment could be scheduled—a complete safety and logistical nightmare.
• Ridiculous Last-Minute Logistics:
I was messaged at 7:15 PM on a Friday night via SMS, expecting someone to be home to receive the heavy timber crate the very next morning on Sat!
When I said I wasn't around, they casually suggested dumping this massive box outside my door to block my residential corridor. They are totally clueless and do not know what goods they were delivering.
• Language Barrier & Fractured Three-Way Communication:
Because Exclusivia completely removed themselves from the process on the final delivery leg, I was forced to handle all coordination with their international freight forwarder, Comone Express, entirely in Chinese via SMS, receiving painfully slow responses over hours of stressful texts.
After pushing hard over the weekend via Facebook Messenger (their WhatsApp decided not to reply me), Exclusivia finally claimed that the courier would handle the unboxing.
However, because Exclusivia never formally coordinated this with Comone Express, a massive linguistic miscommunication occurred regarding the terms "unbox" and "assemble" in Chinese. Comone Express assumed technical assembly was required, panicked, and threatened to cancel my entire delivery slot on the spot on Sunday night, the day before planned delivery on Monday!
• The Final Delivery Disaster (Sparrows Logistics Handoff):
To make matters worse, a completely uncoordinated third party—Sparrows Logistics—took over the last-mile domestic delivery without notice.
And because Exclusivia failed to communicate the unboxing requirement to Comone Express, Comone subsequently passed the job to Sparrows Logistics completely blank.
Today, a single driver arrived completely ALONE to deliver the massive 52 kg furniture. He initially refused to unbox it because he wasn't informed of the service. It is an absolute nightmare to arrange logistics when the retail brand, the international freight provider, and the local subcontractor are completely unaligned. Ultimately, after being confronted with the text trail, the lone driver when down again to take his tools to open the crate, and customer was forced to perform heavy manual labor to help him physically lift the 52 kg cupboard into our home.
• The Non-Existent S$82 Fee Proved:
The fact that the shipping company can handle the unboxing on-site proves that Exclusivia is charging a premium S$82 fee for a completely non-existent service which needs separate arrangement (by yourself!).
All throughout this entire multi-day escalation, Exclusivia’s primary customer support channels remained entirely missing.
After an agonizing two-month delay, my delivery was finally completed today, but only because I stepped in to do their job for them.
For the premium prices Exclusivia charges, forcing the customer to perform heavy warehouse labor, full delivery arrangement etc, just to receive a dropshipped item is shocking.
All communications via various channels, WhatsApp, Messenger, SMS are available as reference.
Make your own judgement carefully!
It seems to be a scam. Been more than 2 months we ordered an alto wine cabinet. Initially they responded to my messages. Then no response to messages or emails. The tracking information hasn’t been updated since last month.
Don’t risk it.
Very disappointing experience — repeated delivery delays and inconsistent shipping updates
I placed an order with Exclusivia on 7 September 2026 for three Remi Bar Stools, paying S$780+ in full.
As of 18 October 2026, more than six weeks later, I have still not received my furniture.
Throughout this period, I have repeatedly followed up for delivery updates. I was initially informed that my order was undergoing export customs clearance, followed by an update claiming it had reached Singapore import customs clearance.
However, Exclusivia subsequently informed me that there had been export clearance issues and that the shipment only departed by sea on 17 October.
The delivery estimate has now been pushed to early November, with no guaranteed delivery date.
What frustrates me most is the inconsistent shipping information, repeated changes to the estimated delivery timeline, and lack of certainty despite full payment.
Although Exclusivia has offered S$50 compensation under its Late Delivery Guarantee, this does not resolve the inconvenience and uncertainty. My request for a full refund was also declined on the grounds that the furniture is made to order and subject to shipping delays.
I understand that international shipping can experience delays, but I expect transparent communication, reliable tracking and reasonable delivery commitments.
My experience so far has been extremely disappointing. I would advise potential customers to carefully consider the delivery timelines, cancellation terms and refund policy before ordering.
I will update this review once my order is delivered or the matter is resolved.
They delivered the WRONG ITEM after a 2 month wait. I received ONE update from them regarding my shipment after several prompts on Whatsapp. After very quickly realising that the item delivered was not what I ordered, the delivery company also refused to take it back. Now I'm stuck with a TV console I have no use for and still missing a shoe cabinet I needed 2 months ago. All in all, EXTREMELY frustrating experience. Either the company rectifies the situation immediately and deliver what I actually ordered (who knows if that's another 2 month wait?) or I will have to dispute the charges with my bank. I also saw they delisted in July and are no longer registered as a business in Singapore which is extremely suspicious. Probably a SCAM company. Lesson learnt, I will never buy from them again and would NOT recommend anyone to do business with them either.
We have been waiting for over two to three months for our order and they keep reassuring that it will arrive. This company is completely unreliable and I would give zero stars if I could. Stay away from purchasing from them.
Frustrating customer experience and delivered unassembled item without assembly instructions
Ordered a TV console in July. Initially, communication was ok, however, as soon as there were delays with shipment, problems seemed to start and Exclusivia stopped responding to emails and WhatsApp, with some responses ultimately through Facebook. Due to the delay, the delivery started shifting to a period of me being away. I advised Exclusivia well ahead of time and requested them to inform the local courier accordingly. This never happened, and I received calls in the middle of the night whilst overseas. Upon return, again no assistance from Exclusivia to help arrange delivery. I had to find the courier through trial and error by contacting numbers I had missed calls from. Leaving this aside, I had 2 courier companies contact me, one only speaking Chinese, and when unsuccessful over the phone they texted me in Chinese, without any option to respond to them. Eventually, I managed to arrange for the delivery of the item. However, despite the website stating "item is assembled", I received a flatpack, which in itself is not necessarily a problem. What is a problem though is that the flatpack came without any assembly instructions whatsoever, essentially leaving me stranded with a bunch of unusable parts. I'm yet to receive any response through any of their channels (WhatsApp, FB, Instagram, Email) regarding this.
This entire episode has been a truly shocking customer experience.
I can't comment on the quality of the item at this stage, given I have no idea how to assemble it.
After I posted my original review I was contacted by Exclusivia the next day. They offered me a very small compensation for the island being constructed incorrectly, but offered me a little more if I removed my original review. I declined and reminded them about the damaged benchtop which was never acknowledge by them. After sending photos twice because of some system update the first set of photos weren't received, They offered me double the amount. I counteroffered an amount on September 28th. On the September 29th we agreed on my counteroffer. On October 6th I told them that my credit card had yet to be credited. On October 8th they said their system could not process that high of a credit card refund and asked for my banking information. On October 9th I sent my baking information. Finally on October 15th I received my compensation.
It took persistence on may part to get compensated. They still worked very slowly. What bothered me the most is that they asked me 5 times to remove my original review.
Obviously, I decided not to remove my review. What I would like you to take away from all of this is that they do work with you and in the end I was happy with the compensation I received. Also, the island is acceptable, serves its purpose, and fits perfectly in my kitchen. Maybe they do better with items that are not customized. Again, you will have to decide to take a chance with this company.
Do not buy from here! I have been completely ghosted by Exclusivia, no communication, no delivery, I had even paid extra for Installation Services! So disappointed and sad, I spent a lot of money on this wardrobe and have been completely let down :(
Exclusivia 回复2026-10-14
Hi Hannah,
Thank you for sharing your experience, and we’re truly sorry for the frustration, and disappointment you’ve experienced. This is certainly not the level of service we aim to provide.
The shipment experienced significant delays following extreme weather and multiple typhoons during August and September, which disrupted shipping schedules and caused substantial port congestion. We have checked your shipment and can confirm that your package has already arrived at the destination port.
Your installation service remains part of your order, and we will continue following the shipment through the remaining delivery process.
We sincerely appreciate your patience and apologize again for the experience you’ve had with us.
The TV unit is in great quality and affordable. It comes as a single unit, ready to hang on the wall. It looks really modern on my feature wall, I’m really happy with the purchase. Only downside was the shipping time, it took 2 months to arrive, but the waiting was worth it.
0 star — Avoid until this is resolved
I placed an order of over $1,000 with Exclusivia.co on 29 August 2026. As of 13 October 2026, I have still not received the product and, despite making multiple attempts to contact the company, I have received no meaningful response whatsoever.
I have contacted Exclusivia through: - Multiple emails - The WhatsApp number provided on their website - Their live chat
Despite all of these attempts, I have received no response to my enquiries and no useful update regarding my order. According to the tracking page on their own website, my order was marked as "ready" on 11 September, but there is still no tracking number and no indication that the order has actually been shipped.
What makes this particularly frustrating is that their tracking page specifically states: "If there’s no recent update, message us and we’ll check with the carrier." I have done exactly that — repeatedly — but nobody responds.
At this point, it has been more than six weeks since I paid over $1,000, and I have neither the product nor any meaningful communication from the company about when I can expect it. I understand that shipping delays can happen. What is unacceptable is taking a substantial payment and then being completely unresponsive when the customer repeatedly tries to obtain an update.
My experience so far:
❌ Over $1,000 paid ❌ Order placed 29 August ❌ No product received as of 13 October ❌ No tracking number ❌ Order apparently "ready" since 11 September ❌ Multiple emails unanswered ❌ WhatsApp messages unanswered ❌ Live chat enquiries unanswered
I am posting this review so that other customers can make an informed decision before placing a significant order with Exclusivia.
I would be very happy to update this review if Exclusivia responds, provides legitimate tracking information, and fulfils my order. At this point, however, my experience has been extremely disappointing and concerning.
They are totally not responsive and it takes weeks for them to get back to us for a delivery status update.
Initially, it felt like a scam whereby we made payments and was provided with a delivery status and then everything went silent.
Eventually, we got our furniture delivered after 2 months delay from the original planned date.
It was delivered in a crate and the deliveryman just left it in the house. There was no support to pry open the crate or to bring the heavy furniture out to the intended display area.
Exclusivia 回复2026-10-14
Hi Simon,
Thank you for sharing your experience. We sincerely apologize for the extended delivery delay and, particularly, the lack of timely communication and updates throughout the process. We understand how concerning it can feel after making a significant purchase and then not receiving the level of communication you expected.
Regarding the delivery, our furniture is transported by third-party delivery providers, whose standard service covers delivery of the packaged item only. Uncrating and unpacking are separate services that need to be booked separately once the furniture has arrived, as the delivery personnel are unfortunately not responsible for opening the wooden crate or positioning the furniture inside the home.
We have requested your order number so that we can locate your order, review what happened, and determine how we can further assist you.
We appreciate you bringing this to our attention, Simon, and apologize again that your overall experience did not meet the standard we aim to provide.
Charged 3 months ago and still no item and only AI bots respond
Purchased a buffet 3 august and 3 months later still no item delivered. AI bots only respond to queries, delivery date is just continually pushed out and now there is no estimate date of delivery. I have contacted them 10+ times as it said 10 days for delivery when I purchased the item. The first time I contacted them they advised 4-6 weeks to make the item. This was not shown on the original item/purchase. Shipping agent doesn’t have a query option and I have emailed but still haven’t heard back. At one point a real person spoke to me and refunded me $50. However my credit card was charged $1550 3 months ago and still nothing to show for it.
Exclusivia 回复2026-10-14
Hi Amanda,
Thank you for sharing your experience. We sincerely apologize for the extended delay and the frustration this has caused.
We have checked the latest shipping status and can confirm that your package has already arrived at the destination port and will now proceed through customs clearance. The detailed update was already sent to your email. Unfortunately, the shipment was significantly affected by extreme weather and multiple typhoons, which disrupted freight schedules and contributed to substantial port congestion.
As outlined in our delivery policy, the delivery timeframes provided are estimated timelines rather than guaranteed delivery dates, as international freight, customs clearance, weather conditions, and port congestion can affect the final delivery timeframe.
We acknowledge that this does not make the extended wait any less frustrating. The $50 Late Delivery Guarantee has already been provided as promised, and we will continue monitoring the shipment as it completes customs clearance and moves to the local delivery stage.
We sincerely apologize again for the delay and we will continue to monitor your package.
I removed my prior review, under the false assumption that the issue was resolved (benefit of the doubt). I’m now at the 6 month point since ordering. Communication has been terrible, they finally replied when I left my last review. To save their image (somewhat) they then told me to remove it and sent me $100 like I hadn’t spent $800….
After all the excuses of Chinese typhoons delaying shipments for many months ( didn’t experience delays like this at Amazon or legitimately any other retailer) it finally arrived in Australia.
That’s where the real issue started…
Exclusivia is counting their pennies and have hired the worst delivery team to exist. Today was the 3rd day I have sat at home waiting for a delivery from “Aufey Logistics” to no avail. Mind you Aufey will lie about their location, eta to your address and that the package has been lost. I’ve tried calling Aufey over 20 times. Got onto them the first two times and since I’ve been ignored. Even offered to help them look for it in their warehouse (apparently it’s very big and dangerous).
Meanwhile Exclusivia, the selector of the delivery company won’t reply despite my best attempts.
Never ever ever buy from these guys. Absolute scam as of today and no doubt the shit that (might) turn up will be wrong.
Zero support or care for their customers. Watch out they’ll launch a new website with all the same products under a new name.
I have all this in writing (emails, text and call logs). Happy to share just reply to this.
After waiting 7 months for chairs and having the incorrect chairs delivered twice. I finally gave up and requested my money back. They have told me I will not be getting a refund, which means I’m left with no chairs and none of my money. Do not buy from this company, it’s a rip off. They have taken my money, not delivered the product ordered and are now refusing a refund! What sort of company runs like this? It’s a scam!
My order has been stuck in a container confiscated by chinese customs with no updates in a month. After multiple unanswered emails and WhatsApp messages they finally responded that the delay in shipping was due to typhoons. This company is inept at best with little to no Customer Service. They offered me $250 as compensation for the delay which I rejected given they still couldn't provide me with a legitimate update or tracking information on my order. I have began a bank chargeback in the hope of recovering my money.
Deal with this Company at your own peril.
My NUMY
Okfay
Easy Limo
femme.la
Homary.com
Exclusiva Inc
Ozhomehub
POVISON.COM