I am extremely disappointed with the…
I am extremely disappointed with the lack of communication and customer service from this company. After placing my order and making the payment for a dining table, I did not receive any order confirmation, payment confirmation, estimated delivery date or tracking information. I tried contacting the company through the live chat on their website, but I was left waiting indefinitely to speak to a real person, and nobody ever responded. I then contacted them via WhatsApp, where I was initially assisted by an automated assistant. I was told that a human customer service representative would join the chat to provide information about my order, but I am still waiting for someone to contact me. I have never experienced anything like this with an online purchase before. Customers should not have to chase a company for basic information about an order they have already paid for. This experience has been extremely frustrating and disappointing. Based on my experience so far, I would not recommend this website to anyone looking to purchase furniture online.