Order never arrived and customer service disappeared
Exclusivia's tracking system shows my order as ready since October 10, but there have been no updates. I still have not received it, even though the delivery window of October 12 to 18 has already passed. I've reached out to customer service several times, but I've only received generic replies telling me to wait. They did not give me any real information about my order. Now the company has stopped responding altogether. I've tried contacting them by email, phone, and live chat, but nobody answers. Judging by the other reviews, this doesn't seem like an isolated incident. I genuinely regret ordering from Exclusivia and would strongly advise others to avoid this company. Save yourself the frustration and shop somewhere else. UPDATE: After posting this review, Exclusivia finally responded. And lo and behold, it turns out my order STILL hasn't shipped and apparently won't be shipped for another week or two! This is despite customer service explicitly telling me just last week that I could expect to receive my order this week. Clearly, that information was completely unreliable. I then informed them that I wanted to cancel my order and receive a full refund. And, coincidentally, at almost the exact same time, my order tracking status magically changed to "Order in Transit"! How convenient. Just moments earlier, they had explicitly told me: “Your order is currently being prepared for shipping line arrangement and has not departed the port yet.” So how did my order suddenly become "in transit" immediately after I requested a refund? At this point, I have completely lost trust in Exclusivia. Between the contradictory information, repeated broken promises, and suspicious changes to the tracking status, I have no reason to believe anything they tell me. I'm now requesting a full refund and would strongly advise others to avoid this company.