Worst experience. DO NOT USE.
I removed my prior review, under the false assumption that the issue was resolved (benefit of the doubt). I’m now at the 6 month point since ordering. Communication has been terrible, they finally replied when I left my last review. To save their image (somewhat) they then told me to remove it and sent me $100 like I hadn’t spent $800…. After all the excuses of Chinese typhoons delaying shipments for many months ( didn’t experience delays like this at Amazon or legitimately any other retailer) it finally arrived in Australia. That’s where the real issue started… Exclusivia is counting their pennies and have hired the worst delivery team to exist. Today was the 3rd day I have sat at home waiting for a delivery from “Aufey Logistics” to no avail. Mind you Aufey will lie about their location, eta to your address and that the package has been lost. I’ve tried calling Aufey over 20 times. Got onto them the first two times and since I’ve been ignored. Even offered to help them look for it in their warehouse (apparently it’s very big and dangerous). Meanwhile Exclusivia, the selector of the delivery company won’t reply despite my best attempts. Never ever ever buy from these guys. Absolute scam as of today and no doubt the shit that (might) turn up will be wrong. Zero support or care for their customers. Watch out they’ll launch a new website with all the same products under a new name. I have all this in writing (emails, text and call logs). Happy to share just reply to this.