This is a follow up to my September 10th review.
After I posted my original review I was contacted by Exclusivia the next day. They offered me a very small compensation for the island being constructed incorrectly, but offered me a little more if I removed my original review. I declined and reminded them about the damaged benchtop which was never acknowledge by them. After sending photos twice because of some system update the first set of photos weren't received, They offered me double the amount. I counteroffered an amount on September 28th. On the September 29th we agreed on my counteroffer. On October 6th I told them that my credit card had yet to be credited. On October 8th they said their system could not process that high of a credit card refund and asked for my banking information. On October 9th I sent my baking information. Finally on October 15th I received my compensation. It took persistence on may part to get compensated. They still worked very slowly. What bothered me the most is that they asked me 5 times to remove my original review. Obviously, I decided not to remove my review. What I would like you to take away from all of this is that they do work with you and in the end I was happy with the compensation I received. Also, the island is acceptable, serves its purpose, and fits perfectly in my kitchen. Maybe they do better with items that are not customized. Again, you will have to decide to take a chance with this company.