Very disappointing experience
Very disappointing experience — repeated delivery delays and inconsistent shipping updates I placed an order with Exclusivia on 7 September 2026 for three Remi Bar Stools, paying S$780+ in full. As of 18 October 2026, more than six weeks later, I have still not received my furniture. Throughout this period, I have repeatedly followed up for delivery updates. I was initially informed that my order was undergoing export customs clearance, followed by an update claiming it had reached Singapore import customs clearance. However, Exclusivia subsequently informed me that there had been export clearance issues and that the shipment only departed by sea on 17 October. The delivery estimate has now been pushed to early November, with no guaranteed delivery date. What frustrates me most is the inconsistent shipping information, repeated changes to the estimated delivery timeline, and lack of certainty despite full payment. Although Exclusivia has offered S$50 compensation under its Late Delivery Guarantee, this does not resolve the inconvenience and uncertainty. My request for a full refund was also declined on the grounds that the furniture is made to order and subject to shipping delays. I understand that international shipping can experience delays, but I expect transparent communication, reliable tracking and reasonable delivery commitments. My experience so far has been extremely disappointing. I would advise potential customers to carefully consider the delivery timelines, cancellation terms and refund policy before ordering. I will update this review once my order is delivered or the matter is resolved.