最初令人失望,但优质的客户服务
24 年 7 月 18 日更新 阅读我的评论后,Exotic Snacks 联系我解决这个问题。他们反过来给了我全额退款,并对给我带来的任何不便表示歉意。我非常感谢他们出色而快捷的客户服务。 虽然我付了额外的钱让这些早到,但他们却迟到了。而且,当他们真正到达时,两人都已经完全融化了。我最终不得不扔掉两个包装(甚至没有品尝糖果),因为糖果融化成一大团并粘在包装内部。当我把它们从邮箱里拿出来后,我试着把它们放进冰箱,但这并没有帮助。
We’re truly sorry to hear about your disappointing experience with your recent order. It’s understandable how frustrating it must be to receive melted candies despite paying for expedited shipping. We sincerely apologize for any inconvenience caused. Please know that we strive to ensure all orders arrive in perfect condition. We’d like to make this right for you. Could you please reach out to us at [email protected] with your order details? We’ll work on resolving this issue and ensuring your future orders arrive in pristine condition.
