Hi there. Thank you for your feedback. Unfortunately, for that reason, a join account does not qualify to be activated in Experian Boost® , since it cannot be connected by 2 customers at the same time or the invoices are usually combined, so the information is not accurate. -Karen
Hi Emilee. Thank you for the review. Our top priority is your satisfaction. We’re sorry that we didn't meet your expectations. You may want to reach out to us for more assistance regarding this issue. We appreciate your patience and have a good day. -Karen
Hi Cooper. Thank you for the feedback. We apologize for any difficulties you experienced while attempting to use Boost™ and understand the concern with your bank not being available. If you would like us to submit a request for your bank to be added back to Boost™, we can do so. Please keep in mind that we cannot guarantee that it will be added or when it will be added. It is completely up to your bank if they want to participate. You can also reach out to them directly to find out if they plan on participating in Boost™. If you would like further assistance or additional information, please reach out to us. -Karen
Hi Chris. Thank you for the feedback. We’re sorry that we didn't meet your expectations and understand that you were hoping for a different result with Experian Boost®. However, it is not a guarantee that your score will go up. Each person who uses Experian Boost® will have a different result. Some people see a big boost and some do not see a boost at all. Remember that you do not pay for Boost. This product is an added benefit for our free and paid members.
Here are some of the reasons why qualifying accounts may not be found:
•Accounts are paid by non-electronic means such as cash, check, or money order.
•The utility or telecom payee name may not be recognized at this time.
•There is not enough recent/recurring payment history for qualifying accounts. Experian Boost currently requires at least 3 recent payments.
•Do you make the payments each month without skipping a calendar month? For example, if you pay a utility bill quarterly (2 payments in 6 months) that account will not be recognized.
•The bank does not give access to enough account history
•Some municipalities do not differentiate between utility payments, parking tickets, or court fees, only identifying the payee by municipality name (e.g., “Anytown fees”). Thanks. -Karen
Hi Joe. Thank you for the review. Our top priority is your satisfaction. We’re sorry that we didn't meet your expectations. You may want to reach out to us for more assistance regarding this issue. We appreciate your patience and have a good day. -Karen
Hi Christof. Thank you for reaching out to us. We’re sorry that we didn't meet your expectations and understand that you were hoping for a different result with Experian Boost®. However, it is not a guarantee that your score will go up. Each person who uses Experian Boost® will have a different result. Some people see a big boost and some do not see a boost at all.
Experian Boost® doesn't lower your score; that is, it's due to a change in the information in your report, not Experian Boost® itself. However, you can remove it completely if you wish. -Karen
Hello Abdikadi! Thank you for your feedback. It’s excellent to hear that you like our app and found it easy to use. We appreciate your time and have a good day! -Karen
Hello Chris! Thank you for your feedback. It’s great to hear that you are satisfied with the information we provide. We appreciate your time and have a good day! -Karen
Hi Gae. Thank you for your wonderful feedback! We are so pleased to hear that adding your monthly payments helped increase your credit score by 16 points. We appreciate you sharing your positive experience! -Katherine
Hi Muriel. We appreciate you sharing your experience with us. We're glad we could assist with the account freeze during a challenging time. We understand your concern about the frequency of emails and the type of content you're receiving. You can unsubscribe for any marketing email by using the unsubscribe option at the bottom of the email. You can also unsubscribe for marketing in your membership under the "Your Account" page. I hope this information helps. Thanks. -Katherine
Hi Joseph. Thanks for the review. I understand this can be confusing and I'll try to clear everything up. To start, each business generates its own scoring model based on their business needs. An auto dealership might generate a score solely based on your leasing history, whereas a mortgage lender may generate a score focusing on your mortgage payments. This means that your score can be different depending on the business you go to. Your score will very rarely be the same at two different places. Thanks. -Karen
Hi Valerie. Thank you for the feedback. We apologize for any difficulties you experienced while trying to contact a customer care agent. Please reach out to us. We will try our best to address your concerns. Thank you. -Karen
Hello Douglas. Thank you for the feedback. We're excited to hear that you were able to Boost your score by 50 points! We appreciate your time and have a good day! -Karen
Hi Susan. Thank you for the review. Our top priority is your satisfaction. We’re sorry that we didn't meet your expectations. You may want to reach out to us for more assistance regarding this issue. We appreciate your patience and have a good day. -Karen
Hello there! Thank you for your feedback. We're excited to hear that you found our app to be user-friendly. We appreciate your time and have a good day. -Karen
Hi Gail. Thank you for taking the time to leave us a review. It's great to hear that you enjoy placing or removing a freeze. Our top priority is your satisfaction. Have a good day! -Karen
Hi Bonnie. Thank you for taking the time to leave us a review. It's great to hear that you enjoy placing or removing a freeze. Our top priority is your satisfaction. Have a good day! -Karen