Experian (experian.com) has a 4.1 out of 5 rating on OK.one, based on 218 user reviews collected here. It is listed under Money & Insurance and its reputation is good. 75% of reviews are 4 stars or higher and 14% are 1 star; The business has replied to 82% of negative reviews. Last updated 2026-08-10.
Your incorrect reports are hurting my .mortgage score by misinformation and incorrect reporting errors i paid a whole 246000 mortgage pay off in full I've never missed my other mortgage payment ever it's on auto pay and you got this on derogatory status with late payments I contacted my bank they verified no missed payments and in excellent standings with my creditors but you got my score at 594 wth it's not up to date so im submitting all paid off lines and payment history to your company
By adding my information to Boost, my credit score greatly increased. I wish I had looked into it long before now.
Reply from Experian2026-08-06
Hello there. Thank you for the feedback. We're excited to hear that you were able to Boost your score! We appreciate your time and have a good day! -Karen
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Donald · 2 reviews · Verified · Experienced 2026-08-02 ·
★★★★★
The site was easy to work with
The site was easy to work with. They helped me out. Thank you
Reply from Experian2026-08-06
Hello Donald! Thank you for your feedback. It’s excellent to hear that you like our app and found it easy to use and helpful. We appreciate your time and have a good day! -Karen
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JAMES DAVIS · 1 review · Verified · Experienced 2026-08-02 ·
★★★★★
Was surprised to see so…
Was surprised to see that it was so easy to get to know my credit was something easily at my reach
Reply from Experian2026-08-06
Hello James! Thank you for your feedback. It’s excellent to hear that you like our app and found it easy to use. We appreciate your time and have a good day! -Karen
Hello Renee. Thank you for the feedback. We're excited to hear that you were able to Boost your score! We appreciate your time and have a good day! -Karen
This company is horrible to contact. I received a message from Experian that a new address had been added to my credit profile, so I called in to speak to someone.
The customer service line is fully automated, and if you say you want to speak to a live person, it hangs up on you. The website is even worse...
This is directly from the AI chat... I can’t transfer you to a real person or a manager because Experian doesn’t offer live chat, and the customer support phone line is fully automated.
There is no way to connect to an actual person. This is insanity.
It found bills i pay and help get me 27 points but they're missing my Google payments but im confident it will be added
Reply from Experian2026-08-06
Hello Willie. Thank you for the feedback. We're excited to hear that you were able to Boost your score by 27 points! We appreciate your time and have a good day! -Karen
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John S Romano · 4 reviews · Verified · Experienced 2026-05-08 ·
★★★★★
good deal
I just re submitted my account info and boost found additional accounts to increase my score.
It was great! Easy to use. Helped me raise my score 20 points!
Reply from Experian2026-08-06
Hello Ryan. Thank you for the feedback. We're excited to hear that you were able to Boost your score by 20 points! We appreciate your time and have a good day! -Karen
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Theo · 1 review · Verified · Experienced 2026-08-06 ·
★★★★★
Experian consistancies
I have been an experian customer for approximately 8 years with 0 infiltration of my personal info. I think that statement speaks for itself. I have no plan to change to others.
Reply from Experian2026-08-06
Hello Theo! Thank you for your feedback. It’s excellent to hear that you like our app. We appreciate your time and have a good day! -Karen
Hello Kevin. Thank you for the feedback. We're excited to hear that you were able to Boost your score! We appreciate your time and have a good day! -Karen
I like the fact that I can see and keep up with my credit.
Reply from Experian2026-08-05
Hello Lisa! Thank you for your feedback. It’s great to hear that you are satisfied with the information we provide. We appreciate your time and have a good day! -Karen
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D Rod · 1 review · Verified · Experienced 2026-08-05 ·
★★★★★
Very useful
Helps keep me updated on changes happening to my credit, keeps me on track.
Reply from Experian2026-08-05
Hi Rod. We're happy to hear that our service helps you stay informed about changes to your credit and keeps you on track. We appreciate your positive feedback! -Katherine
It raised my score by 18 points and took about 2 minutes - that's as good a deal as I could ask for.
Although it did try to get me to sign up for the paid Experian subscription for like 30 bucks a month by offering it as a free week trial. It looks like a free upgrade because it is "$0 due" but obviously that is only for the week. That seemed a little unsavory but just my two cents.
Reply from Experian2026-08-06
Hello there. Thank you for the feedback. We're excited to hear that you were able to Boost your score by 18 points! We appreciate your time and have a good day! -Karen
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Manuel Carlos · 3 reviews · Verified · Experienced 2026-08-04 ·
★★★★★
It was helpful to boost up my scores
It was helpful to boost up my scores. Thank you very much!
Reply from Experian2026-08-05
Hi Manuel. Thank you for your wonderful feedback! We are so happy to hear that our service was helpful in improving your scores. We appreciate you taking the time to share your positive experience with us. -Katherine
Every time I enter information it doesn't stay active very long.
Issues with listing the Credit Unions I use
Reply from Experian2026-08-06
Hi Sharon. Thank you for the review. Our top priority is your satisfaction. We’re sorry that we didn't meet your expectations. You may want to reach out to us for more assistance regarding this issue. We appreciate your patience and have a good day. -Karen
There are still regular monthly bills that I pay that do not show up on the Experian Boost - they would help boost my credit significantly yet they are not accounted for. Frustrating!!
Reply from Experian2026-08-06
Hi Catherine. Thank you for the feedback. We understand the concern with Experian Boost® not finding your utility bills. Here are some of the reasons why qualifying accounts may not be found:
•Accounts are paid by non-electronic means such as cash, check, or money order.
•The utility or telecom payee name may not be recognized at this time.
•There is not enough recent/recurring payment history for qualifying accounts. Experian Boost currently requires at least 3 recent payments.
•Do you make the payments each month without skipping a calendar month? For example, if you pay a utility bill quarterly (2 payments in 6 months) that account will not be recognized.
•The bank does not give access to enough account history
•Some municipalities do not differentiate between utility payments, parking tickets, or court fees, only identifying the payee by municipality name (e.g., “Anytown fees”). Thanks. -Karen
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Susan T · 3 reviews · Verified · Experienced 2026-08-02 ·
★★★★★
My credit score improved within…
My credit score improved within minutes. I am still waiting for one of my recurring payments to post.
Reply from Experian2026-08-06
Hello Susan. Thank you for the feedback. We're excited to hear that you were able to Boost your score! We appreciate your time and have a good day! -Karen
