Helped me so much with my credit and my…
Helped me so much with my credit and my credit line has increased since making payments on time!!!
About Experian
Data updated- Website
- experian.com
- Category
- Money & Insurance
- Location
- United States · Costa Mesa, CA
- Status
- Unclaimed
- Last 12 months
- 218 reviews
- Replies to negative
- 82% (31/38)
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Is Experian legit?
Experian (experian.com) has a 4.1 out of 5 rating on OK.one, based on 218 user reviews collected here. It is listed under Money & Insurance and its reputation is good. 75% of reviews are 4 stars or higher and 14% are 1 star; The business has replied to 82% of negative reviews. Last updated 2026-08-10.
What people say
The ease of use
The ease of use and being able to find everything I need quickly
Reply from Experian2026-08-03
Hi Linda. Thank you for your feedback. It’s excellent to hear that you find our app easy to use and that you can quickly find everything you need. We appreciate your time and have a good day! -Lori
Quick and easy to navigate
Reply from Experian2026-08-03
Hello Erin! Thank you for your feedback. It’s excellent to hear that you like our app and found it easy to navigate. We appreciate your time and have a good day! -Karen
your service is fast and very…
your service is fast and very professional
Reply from Experian2026-08-03
Hello there! Thank you for your feedback. It’s excellent to hear that you like our app and the service we provide. We appreciate your time and have a good day! -Karen
I love that I am able to lock my credit…
I love that I am able to lock my credit so there are not just random companies trying to pull my credit without my knowledge or want. I also love to see where I am at and how my work on my credit is improving.
Reply from Experian2026-08-03
Hello Jason! Thank you for your feedback. We are delighted to hear that you love our app. We appreciate your time and have a good day. -Karen
It was easy..
Reply from Experian2026-08-03
Hello Ronald. We’re excited to hear that you found our app to be user-friendly. Thanks for the feedback. -Lori
Very unhelpful after identity theft
Very unhelpful after identity theft. I paid for a basic subscription which did nothing. After discovering my ID theft, and having charges accrue under my name, I found Equafax (and the local police who needed to be involve due to the amount of money involved in the fraudulent activity) more helpful.
I am able to have the coverage to protect my information
I am able to have the coverage to protect my accounts and my information. I can check my credit score and track the progress. Plus I have the ability to lock or unlock my credit file. Having Experian is a good way to keep things guarded and protected. I recommend this to everyone.
Reply from Experian2026-08-03
Hi Chrissy. Thanks for the 5-star rating! We are happy to hear that you recommend our app. We appreciate your time and have a good day. -Karen
My experience has been great so far I…
My experience has been great so far I have been pleased with the service. While I grow my future moving forward I am grateful for their Expedia help in my journey.
Reply from Experian2026-08-03
Hello Jacqueline! Thank you for your feedback. It’s excellent to hear that you like our app and found it helpful. We appreciate your time and have a good day! -Karen
I am not sure why Experian cannot…
I am not sure why Experian cannot provide me a credit score. The other two companies are able.
Reply from Experian2026-08-03
Hi Nancy. Thank you for the review. Our top priority is your satisfaction. We’re sorry that we didn't meet your expectations. You may want to reach out to us for more assistance regarding this issue. We appreciate your patience and have a good day. -Karen
It helps me keep track of my credit.
Reply from Experian2026-08-03
Hello Ivery. Thank you for your feedback. We are happy to know that you have found the information we provide helpful. We appreciate your time and have a good day! -Karen
Good but I need help to clean my credit
Reply from Experian2026-08-03
Hello Alexander! Thank you for your feedback. It’s excellent to hear that you like our app. We appreciate your time and have a good day! -Karen
It Did Not Find All My Bills And Boost…
It Did Not Find All My Bills And Boost My Credit! It Was Very Frustrating 😔 I Actually Went thru Every Bill And Entered What The Bank Uses As The Name For Each Account And I Have Many Bills I Pay Every Single Month, So....
Reply from Experian2026-08-03
Hi Kim. Thank you for the feedback. We understand the concern with Experian Boost® not finding your utility bills. Here are some of the reasons why qualifying accounts may not be found: •Accounts are paid by non-electronic means such as cash, check, or money order. •The utility or telecom payee name may not be recognized at this time. •There is not enough recent/recurring payment history for qualifying accounts. Experian Boost currently requires at least 3 recent payments. •Do you make the payments each month without skipping a calendar month? For example, if you pay a utility bill quarterly (2 payments in 6 months) that account will not be recognized. •The bank does not give access to enough account history •Some municipalities do not differentiate between utility payments, parking tickets, or court fees, only identifying the payee by municipality name (e.g., “Anytown fees”). -Karen
The very Ease of it
Reply from Experian2026-08-03
Hi Dolores. Thank you for your feedback. It’s excellent to hear that you like our app and found it easy to use. We appreciate your time and have a good day! -Lori
Experian been really good with me
Experian been really good with me. They been patient and they’re great again Robert Harvey.
Reply from Experian2026-08-03
Hello Robert! Thank you for your feedback. We are always happy to help! We appreciate you and have a great day. -Karen
Easiest part was connecting my bank…
Easiest part was connecting my bank inorder to identify applicable bills that report to credit bureaus
Reply from Experian2026-08-03
Hello Nicole. Thank you for the feedback. We are happy to know you are enjoying our Experian Boost® feature and found it easy to use. We appreciate your time and have a good day! -Karen
I was able to increase my credit score…
I was able to increase my credit score by 18 points because of some recommendations.
Reply from Experian2026-08-03
Hello Donna. Thank you for the feedback. We're excited to hear that you were able to Boost your score by 18 points! We appreciate your time and have a good day! -Karen
This was the worst "financial website"…
This was the worst "financial website" experience. The site has you going around in circles constantly with each click. Messy website!! Should take tips from Equifax or Transunion's websites: clear, clean, easy; shouldn't take more than 3 clicks to freeze your account.
Creditors cannot open my credit.if its lock
Creditors caanot open my file of it is lock. I feel.protected
Helpful information that helps me keep…
Helpful information that helps me keep track of my Credit