Experian (experian.com) has a 4.1 out of 5 rating on OK.one, based on 218 user reviews collected here. It is listed under Money & Insurance and its reputation is good. 75% of reviews are 4 stars or higher and 14% are 1 star; The business has replied to 82% of negative reviews. Last updated 2026-08-10.
The service and site are quite useful for monitoring my credit score and associated criteria. The site is well presented and easy to use.
Hi Charles. We're so happy to hear that you find our service and site useful for monitoring your credit score and that it's well-presented and easy to use. We appreciate your positive feedback! -Katherine
My reports are inaccurate and getting charged every month for this type of service is pointless.
Hi Francis. Thank you for the feedback. We understand your concern and are sorry to hear that you may have inaccurate information on your credit report. If you would like further assistance or additional information on how to contact our dispute department, please reach out to us. We will try our best to address your concerns. Thank you. -Karen
I can say with certainty that the Experian experience has brought on positive change and knowledge towards my credit and credit in general. Transparency, accuracy, and a team that actually gets the job done.
Hello Jayohn! Thank you for your feedback. It’s great to hear that you are satisfied with the information we provide. We appreciate your time and have a good day! -Karen
Is great and important
Hello Wilbert! Thank you for your feedback. We are happy to hear that you like our app. We strive to provide the best of the best to our customers. We appreciate your time and have a good day. -Karen
I signed up to help lock my personal info and increase my credit score... hasn't helped as much as I need
Hi John. Thank you for the feedback. We’re sorry that we didn't meet your expectations. Experian Boost allows Experian customers with the ability to immediately add non-traditional credit information, such as your utility and mobile phone bills, to your Experian credit file. Adding this record of your recurring payments for these accounts will build your positive payment history and your length of credit history. However, it is not a guarantee that your score will go up. Each person who uses Experian Boost® will have a different result. Some people see a big boost and some do not see a boost at all. Thank you. -Karen
They dealt with my dispute in timely and efficient manner and were very courteous on the phone
Hello Peter. Thank you for your review. It's great to hear that we were able to assist you with your request. We appreciate you and have a great day. -Karen
Having been a victim of identity theft, I am now more vigilant about keeping a eye on my credit usage, credit cards and my credit score. Experian helps me keep all of my money matters in one very well secured place!
Hello Cherice. Thank you for your feedback. We are happy to know that you have found the information we provide helpful. We appreciate your time and have a good day! -Karen
You lowered my credit score 76 points based on a flag, after 30 day $10 nonpayment. The other credit bureaus didn’t lower my score at all. That doesn’t seem like a good reflection of a credit bureau.
Hi Ronnie. Thanks for the review. We understand the concern with your score. Anything that changes on your report has the ability to impact your score. There are a lot of factors that go into the calculation of your FICO® 8 Score. The primary factors are payment history, balances on your open accounts, the average age of accounts in your report, the types (mix) of accounts, and the number of recent credit inquiries. There are usually subsets of those primary factors that are being calculated as well. Below are the factors in which the Experian® score is calculated: Payment History - 35% Amount Owed - 30% Length of Credit History - 15% New Credit - 10% Types of Credit Used - 10%. Thanks. -Karen
Nice to control it and be able to see all three scores in one place
Hello Bradley! Thank you for your feedback. It’s great to hear that you are satisfied with the information we provide. We appreciate your time and have a good day! -Karen
I was able to track my credit score and make better educated decisions
Hello Philip. Thank you for your feedback. We are happy to know that you have found the information we provide helpful. We appreciate your time and have a good day! -Karen
Help me with my credit monitoring in a very difficult time!!
Hello Anibelka. Thank you for your feedback. We are happy to know that you have found the information we provide helpful. We appreciate your time and have a good day! -Karen
To protect myself from identity theft. Had some issues in the past year.
Hi customer. We appreciate you sharing your experience. We understand the importance of protecting your identity and are here to help. -Katherine
I was able to unlock my credit file, but it was not easy. The old app had the lock-unlock icons on the first screen. I had to click thru several menu items before I found it.
Hi James. Thank you for taking the time to leave us a review. I'm sorry you had a hard time placing or removing a freeze/credit lock. Our top priority is your satisfaction. We appreciate your patience and have a good day. -Karen
The account lock/unlock feature is just a click and you’re done.
Hi Patti. Thank you for taking the time to leave us a review. It's great to hear that you enjoy placing or removing a freeze/Credit lock. Our top priority is your satisfaction. Have a good day! -Karen
Because the rep did not listen and experian has not updated my credit score since Feb 2026 when items are paid off
Hi Ambrizette. We are truly sorry to hear about your frustrating experience and the issues with your credit score not being updated. We understand how important accurate credit information is, and we apologize that our representative did not meet your expectations. We are always working to improve our services and communication. -Katherine
The Price should be taken down to $15.00 per month instead of The Regular price
Hi Jewelene. Thank you for your feedback. We do have a completely free membership and different paid memberships. We do hope you take your time reviewing all your options and selecting the best one that fits your needs. -Karen
Easy to use app and helping me so much with learning more about credit and fixing errors on my credit
Hello Regena! Thank you for your feedback. It’s excellent to hear that you like our app and found it easy to use and helpful. We appreciate your time and have a good day! -Karen
I appreciate the ability to Lock your file from preditors. My only concern is the ability to locate the Lock button when I need too. Sometimes I give up trying to find it. If it’s that present, I should’d have that issue.
Hi Roger. We appreciate your feedback regarding the file lock feature. We understand your concern about the difficulty in locating the lock button at times, and we apologize for any frustration this may cause. Your experience is valuable to us as we continuously work to improve our user interface. -Katherine
Hi Tina. Thanks for reaching out to us. We do have a free membership that you can enroll in. With the free membership, you will be provided with a free credit report and a free FICO score every day! I hope this helps! -Lori
It was very straight forward and easy to use all while providing protections.
Hi Pamela. Thank you for taking the time to leave us a review. It's great to hear that you enjoy placing or removing a freeze/Credit lock and found it easy to use. Our top priority is your satisfaction. Have a good day! -Karen
218 reviews matching