Experian (experian.com) has a 4.1 out of 5 rating on OK.one, based on 218 user reviews collected here. It is listed under Money & Insurance and its reputation is good. 75% of reviews are 4 stars or higher and 14% are 1 star; The business has replied to 82% of negative reviews. Last updated 2026-08-10.
I have always monitored my credit score with Experian and it is handy for building credit real time. It’s been a great barometer for any eventuality to pop up with most of the questions answered. Thanks my Friends
Fast and reliable
All the site does, is try to sell me stuff. I got credit card offers that I'm not interested in.And I can't even find a place to change my address.The site is useless except for freezing.My credit
At first, the difference between a freeze and a stop was not explained. SO I paid money for the stop untill I founf out a freeze is free.
It keeps me on track with my credit score and what needs fixing and let's me feel safe with fraud protection even tho I never needed it its good to know 😌 you have it
Hello Michael! Thank you for your feedback. It’s great to hear that you are satisfied with the information we provide. We appreciate your time and have a good day! -Karen
Credit lock is peace of mind. Knowing that I am safe. The ease of locking and unlocking at my discretion.
Hi Michael. Thank you for taking the time to leave us a review. It's great to hear that you enjoy placing or removing a freeze/Credit Lock. Our top priority is your satisfaction. Have a good day! -Karen
Experian is I just easy to navigate, and I’m able to check my scores effortlessly and get any other additional information I may need.
Hello Kevin! Thank you for your feedback. It’s excellent to hear that you like our app and found it easy to navigate. We appreciate your time and have a good day! -Karen
Respect that I always got alerts. Also, when received the report and things were questionable , I was able to inquire with no problem
Hello Karen! Thank you for your feedback. It’s great to hear that you are satisfied with the information we provide. We appreciate your time and have a good day! -Karen
.Experian helps me stay on top of my finances. I feel very secure with the program. Thank You
Hi Jacqulyne. Thank you for your feedback! We are so pleased to hear that our program helps you manage your finances and feel secure. We appreciate your time. -Lori
Did a 7 day free trial and won’t let me cancel. Now it won’t let me in my account till I pay 24.99 a month!!!! I do NOT want the membership!
Hi Destany. We appreciate you sharing your experience with us. We understand your frustration regarding the trial and cancellation process. We are reviewing your feedback to improve our services. Thanks. -Lori
I just wanted to freeze my credit, which was fairly easy to do but then the persistant emails trying to get me to purchase more was really frustrating
Hi Tracey. We understand your frustration with the frequency of our emails. We strive to provide valuable information and resources to our customers, but we recognize that sometimes these communications can be overwhelming. You can log into your account and opt out of receiving these emails by modifying your notification preferences under settings. We appreciate your feedback and will take it into consideration as we continue to improve our communication strategies. Thanks. -Lori
helpful tips that are easy to apply to your individual circumstances
Hi Kathy. We're so glad to hear our tips are easy to apply to your unique circumstances. We appreciate your positive feedback! Thanks. -Lori
My identity was stolen after requesting a credit report. Somebody used the information on my credit report to advance $5400 from my PNC bank credit card.
Hi Philip. We are truly sorry to hear about your experience with identity theft after requesting a credit report. We understand how frustrating and concerning this situation must be, especially with unauthorized charges on your bank credit card. We take such matters very seriously and want to assure you that your satisfaction is our top priority. Thanks. -Lori
I mean it’s good app, but they keep wanting to charge for a bunch of random stuff you don’t want and you thought was included, but they just ended up charging you for more and more stuff .
Hi Jonathan. Thank you for your feedback. We understand your frustration regarding additional charges. We are always working to improve our offerings and appreciate you bringing this to our attention. -Katherine
The company gave me the knowledge that I needed to keep track of my credit, alerts, possible scams. they also gave me reports that gave me insights into my credit score, how it is reached and how to maintain and even improve
Hello there! Thank you for your feedback. It’s great to hear that you are satisfied with the information we provide. We appreciate your time and have a good day! -Karen
Hi there. We are so glad to hear that we make life easy for you. Thank you for your feedback! -Katherine
There is always good information to check out
Hi Diane. Thank you for your feedback! It's wonderful to hear that you consistently find valuable information. We appreciate you taking the time to share your positive experience. -Katherine
Hi Vahe. We appreciate your feedback regarding our investigation process. If you still believe that the information on your credit report is not accurate following your review of the investigation results, you have several options: You may contact the creditor that reported the information to us and dispute it directly with them. If you wish to obtain documentation or written verification concerning your accounts, please contact your creditors directly. You may provide additional information or documents to us relating to your dispute. You may request a brief statement be added to your report. Your statement should be specific to your dispute of credit information. -Katherine
Unlike other bureaus, you do not, or never, inundate my inbox with "great" offers from credit card companies. You actually stick to updating me on what's going on with my credit.
Hello Robinson! Thank you for your feedback. It’s great to hear that you are satisfied with the information we provide. We appreciate your time and have a good day! -Karen
The convenience to lock/unlock my credit report.
Hi Vanessa. We're so glad you find our lock and unlock features convenient to use! Thank you for your feedback; we appreciate you taking the time to share. -Katherine
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