Experian (experian.com) has a 4.1 out of 5 rating on OK.one, based on 218 user reviews collected here. It is listed under Money & Insurance and its reputation is good. 75% of reviews are 4 stars or higher and 14% are 1 star; The business has replied to 82% of negative reviews. Last updated 2026-08-10.
ANSWERING QUESTION AND BEING HELPFULL WITH EVERYTHING. THANK YOU
Hi Tisha. Thank you for your feedback. We are always happy to help and answer any questions you may have. We appreciate you and have a great day! -Katherine
Real time information is very useful as I build my credit score
Hello David. Thank you for your feedback. We are happy to know that you have found the information we provide useful. We appreciate your time and have a good day! -Karen
I feel like Experian is my big brother, watching my credit history and events to protect me.
Hello Sherrie! Thank you for your feedback. It’s excellent to hear that you like our app. We appreciate your time and have a good day! -Karen
Hello Karyn. Thank you for the feedback. We're excited to hear that you were able to Boost your score! We appreciate your time and have a good day! -Karen
Really helpful tool for credit rebuilding and tracking.
Hello Jesus. Thank you for your feedback. We are happy to know that you have found the information we provide helpful. We appreciate your time and have a good day! -Karen
Hello Robert! Thank you for your feedback. It’s great to hear that you are satisfied with the information we provide. We appreciate your time and have a good day! -Karen
cannot connect my bank account. No live agent to speak with about the problem. Unsolved.
Hi Lauren. Thank you for the review. Our top priority is your satisfaction. We’re sorry that we didn't meet your expectations. You may want to reach out to us for more assistance regarding this issue. We appreciate your patience and have a good day. -Karen
You are sending me to emails that I don't need. You want to cancel my Netflix and Hulu subscriptions and I use those. Now you want to send me information for vehicle insurance and I pay the lowest rate possible, no one has been able to match it.
Hi Darilynn. Thank you for your feedback. Sorry to hear that your experience may not have met your expectations. We do listen to our customers and will take your concerns into consideration as we continue to improve our products. Thank you. Have a good day! –Karen
Great company! So easy to get boost on credit rating through this company!
Hello Donna. Thank you for the feedback. We're excited to hear that you were able to Boost your score and found it easy to use! We appreciate your time and have a good day! -Karen
Every real benefit is now behind a pay wall and honestly the fact that I can’t see my credit reports without a paid subscription feels scammy.
Hi there. Thank you for your feedback. Sorry to hear that your experience may not have met your expectations. We do have a completely free membership and paid memberships. We do hope you take your time reviewing all your options and selecting the best one that fits your needs. -Karen
I appreciate Experian taking the time to listen to what I have experienced on a fraud attempt to my accounts & looking out on my behalf from potential scammers! Thank you!
Hi Samuel. We are so pleased to hear that we were able to assist you with a fraud attempt and help protect your accounts from potential scammers. Thank you for sharing your positive experience! -Katherine
Experian is trusted by many. I’m curious about my new credit score.
Hi Michael. Thank you for your feedback. We do have a completely free membership and paid memberships that you can use to see your credit report and score. We do hope you take your time reviewing all your options and selecting the best one that fits your needs. -Karen
Impossible to get a representative on the phone to help with login.
Hi Chanel. Thank you for the feedback. We apologize for any difficulties you experienced while trying to contact a customer care agent. Please reach out to us, we will try our best to address your concerns. Thank you. -Karen
It really helped my credit score . My score went up 23 pts instantly
Hello Ola. Thank you for the feedback. We're excited to hear that you were able to Boost your score by 23 points! We appreciate your time and have a good day! -Karen
Experian has made it easy to keep track of my credit score and understand what impacts it. The app is simple to use, updates are helpful, and I appreciate the tools that help me improve my credit. I’ve already seen progress in my score, and I highly recommend Experian to anyone who wants to stay on top of their finances. Great service!
Hello Chasity. Thank you for your feedback. We are happy to know that you have found the information we provide helpful. We appreciate your time and have a good day! -Karen
Hello Clara. Thank you for the feedback. We're excited to hear that you were able to Boost your score! We appreciate your time and have a good day! -Karen
It is a great method of monitoring my accounts and my activity on the internet, searching the dark web for intruders etc. I feel very confident that the predators are not trying to go through my accounts.
I love Experian app. It's user friendly.
Everything is so simple and explai ed in easy terms
You are keeping up with my account and responding back to me. You are keeping me informed of what is happening. Thanks!
218 reviews matching