Experian (experian.com) has a 4.1 out of 5 rating on OK.one, based on 218 user reviews collected here. It is listed under Money & Insurance and its reputation is good. 75% of reviews are 4 stars or higher and 14% are 1 star; The business has replied to 82% of negative reviews. Last updated 2026-08-10.
I love the whole app as I like to stay on top of my credit at all three bureaus which I can do all in the Experian app. And to be able to have my credit locked with one tap is great. Then I don’t have to worry about someone opening up an account without my knowledge.
I recently got a new leased car and it took all of one second to unlock my credit so they could run the credit check. And then easily lock again.
It’s a great app and I think worth every penny for the subscription model to monitor everything.
Reply from Experian2026-08-04
Hello there! Thank you for your feedback. We are delighted to hear that you love our app. We appreciate your time and have a good day. -Karen
Its great to know I can physically lock my information to make our information safe. It is so easy and seamless through Experian. It also gives us the confidence our credit information is safe and accurate!
Reply from Experian2026-08-04
Hello Michelle! Thank you for your feedback. It’s great to hear that you are satisfied with the information we provide. We appreciate your time and have a good day! -Karen
It seems like every time I tell them that my credit report is not right, my credit score goes down. I have shown proof that I don't owe this stuff and it continues to go down my credit score. It's heartbreaking, very discouraging that it's not like you can just call Experian expect them to get through because of that automated lady that hangs up on me all the time. To know my experience with Experian and it's very sad and dismal because I'm trying so hard to raise my credit score and instead they take it down after I show proof of something. I just don't understand it
Reply from Experian2026-08-06
Hi Rena. Thanks for the review. We understand the concern with your score. Anything that changes on your report has the ability to impact your score. There are a lot of factors that go into the calculation of your FICO® 8 Score. The primary factors are payment history, balances on your open accounts, the average age of accounts in your report, the types (mix) of accounts, and the number of recent credit inquiries. There are usually subsets of those primary factors that are being calculated as well. Below are the factors in which the Experian® score is calculated: Payment History - 35% Amount Owed - 30% Length of Credit History - 15% New Credit - 10% Types of Credit Used - 10%. Thanks. -Karen
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Ronald · 8 reviews · Verified · Experienced 2026-04-22 ·
★★★★★
It is always the people
It is always the people. The people I have had interactions with are top notch. The professionalism and product knowledge is at the highest level. I have always left satisfied and any problem solved.
Reply from Experian2026-08-04
Hello Ronald! Thank you for your feedback. It’s excellent to hear that you like our app and the service we provide. We appreciate your time and have a good day! -Karen
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JESUS B DIAZ · 2 reviews · Verified · Experienced 2026-08-01 ·
★★★★★
You deserve that rating I feel secure…
You deserve that rating I feel secure with Experian thank you for your service and support.
Reply from Experian2026-08-04
Hello Jesus! Thank you for your feedback. It’s excellent to hear that you like our app and the service we provide. We appreciate your time and have a good day! -Karen
Hello Ron! Thank you for your feedback. It’s excellent to hear that you like our app and found it easy to use. We appreciate your time and have a good day! -Karen
Hello Charles! Thank you for your feedback. It’s excellent to hear that you like our app and found it easy to use. We appreciate your time and have a good day! -Karen
You're keeping me safe. Easy to navigate your website. Thank you
Reply from Experian2026-08-04
Hello Nick! Thank you for your feedback. It’s excellent to hear that you like our app and found it easy to navigate. We appreciate your time and have a good day! -Karen
Hey there. We appreciate you sharing your concerns. We are always working to improve our protective measures against fraudulent activities. Your feedback helps. Thanks. -Lori
Hello Grey! Thank you for your feedback. It’s excellent to hear that you like our app. We appreciate your time and have a good day! -Karen
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Christopher · 14 reviews · Verified · Experienced 2026-08-01 ·
★★★★★
I gave Experian 5 stars because you…
I gave Experian 5 stars because you guys have done amazing work with me
Thank w
Reply from Experian2026-08-04
Hello Christopher! Thank you for your feedback. We are happy to hear that you like our app. We strive to provide the best of the best to our customers. We appreciate your time and have a good day. -Karen
It's impossible to talk to a real person on the phone. I've had questions and it's been incredibly hard to get them answered.
Reply from Experian2026-08-04
Hi Jeffrey. Thank you for the feedback. We apologize for any difficulties you experienced while trying to contact a customer care agent. Please reach out to us. We will try our best to address your concerns. Thank you. -Karen
I was able to review my credit scores and what contributed to them
Reply from Experian2026-08-04
Hello there! Thank you for your feedback. It’s great to hear that you are satisfied with the information we provide. We appreciate your time and have a good day! -Karen
Just too expensive.. can’t keep paying the charges
Reply from Experian2026-08-03
Hi Carol. Thank you for your feedback. Sorry to hear that your experience may not have met your expectations. We do have a completely free membership and paid memberships. We do hope you take your time reviewing all your options and selecting the best one that fits your needs. -Karen
Keep charging my charge and when I log in can’t cancel subscription
Reply from Experian2026-08-06
Hi DeMarion. We understand your frustration with the charges and difficulty canceling. We are looking into this immediately to resolve it and send you an email. -Katherine
Ever since the recent data breach I had to deal with someone logging into my account. It was non stop until I turned on 2factor Authentication. It is not reassuring knowing that I trust Experian with protecting and locking my credit when something like this is happening.
Reply from Experian2026-08-05
Hi Rudy. We are very sorry to hear about the difficulties you experienced with unauthorized account access following a data breach. We understand how concerning it is when you rely on us to protect your credit. Your feedback is important as we continuously work to enhance our security measures. -Katherine
I’ve been a client for over 5 years and…. Not sure of dates
I’ve been a client for over 5 years and have been very pleased
Reply from Experian2026-08-03
Hello Pauline! Thank you for your feedback. It’s excellent to hear that you like our app and the service we provide. We appreciate your time and have a good day! -Karen
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Marcus Antonio · 2 reviews · Verified · Experienced 2026-08-01 ·
★★★★★
Credit
My credit getting better
Reply from Experian2026-08-03
Hello Marcus. Thank you for your feedback. We are happy to know that you have found the information we provide helpful. We appreciate your time and have a good day! -Karen
