Hello,
The correct casket was delivered but the interior was not white, it was off white or beige No attorney stepped in to force us to take action. We resolved without anyone threatening us and no , we did not speak to a family attorney at all. This was a local delivery and the supplier simply loaded a casket with a beige interior versus white. It didn't take legal action or a miracle to fix the issue and we were very polite , empathic and swift to resolve the issue.
Order placed on Saturday. It did indeed ship out on Monday as promised with Delta Airlines and was delivered to the funeral home on Tuesday. This was not a direct flight as there were no direct flight options available unfortunately. We were in touch with you many times through the day through direct text message to reassure you that we had this under control. We took the initiative to coordinate directly with the funeral home through-out the process and thankfully they were very helpful during the unpackaging and inspection of the casket. It took a bit of wait time for the airlines & TSA to release and to unpackage and inspect but was delivered before 7 as well. Delivering after 5 pm after performing an overnight delivery is extremely rare for us. (maybe a 1 in 5000+ event). We had a string of bad luck with wait time at the airlines and then traffic in this particular shipment. Nevertheless, we confronted the challenge head on and did our very best to come through for you. Our deepest apologies for any stress.
