我正在使用 Extra Miles Vanlines 从宾夕法尼亚州搬到佛罗里达州，我想为所有计划在未来搬家的其他人留下我的经历的公平和诚实的评论。
首先，如果您以前从未搬过家，那么您需要了解一下搬家经纪人和搬家者本身的区别，因为这是有区别的。
如果您找不到搬家服务并且需要一家公司来处理寻找搬家公司的后勤工作，那么搬家经纪人可能非常适合您的需求。意识到搬家经纪人会在你的搬家成本之外赚一些钱，这没关系，完全可以理解。
我提出的一个建设性批评是，搬家经纪人应该在最初的报价估算上做得更好，但让我解释一下。很棒的前期服务，可以获取报价、检查库存并获得价格。即使我们调整了库存并添加了更多商品，价格仍然合理，不用担心。
在提货当天，我们惊讶地发现搬家公司在看到实际库存（与我们列出的库存相同）时需要调整我们的价格，因为我们的家具将占用他们卡车上的更多空间。因此，报价从我们准备和预算的数字变成了基于卡车立方英尺的令人震惊的数字，而不是我们最初的估计。所以至少可以说这是令人失望的。
原本价格合理的举动已经超出了我们的预期或预算范围。
对于我来说，我是残疾人，我仍然需要搬家方面的帮助，所以我几乎不得不接受无论调整后的搬家次数是什么，才能让搬家发生，否则我们的家具就会坐在那里，无法搬家。
再说一遍，我非常公正，我并不沮丧，只是真正解释了整个过程，以便其他需要搬家的人可以理解该过程并设定适当的期望。
如果定价能够更加透明，这家公司就有潜力。如果您按移动负载总重量的立方英尺计算，那没问题，只需开始估计或原始对话，设置适当的期望即可。
Extra Mile Vanlines 回复2025-11-05
Mr. Moreta, we appreciate you taking the time to leave this review. Please reach out to our office so we can address your concerns. We want every customer to be happy with their move.
Sandi, in the contract that you signed, it clearly states that days/times can be fluid as we are subjected to road conditions, weather, etc. We do not refund deposits to last minute cancellations as we already had our team en route.
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Emily S · 写过 2 条评价 · 体验于 2025-10-23 ·
★★★★★
不值得信赖——不会出现！
不要在这家公司浪费你的时间。我父母在他们的房子关门前一天取消了两次。糟糕的公司和糟糕的沟通。
Extra Mile Vanlines 回复2025-10-28
Please give me more information so I can address your concerns.
Sade, we are sorry that you were not happy with your experience.Both Extra Mile and the carrier have been in constant contact with you as our records show that claim requests were sent to you on July 16 and July 18. Your move cost increased because you added additional items that were not disclosed in your original inventory. We have correspondence which shows you were aware of this.
This move happened four months ago, and we were never informed of any issues on this job by the customer. The customers had a lot more items than what was originally disclosed to us when taking his inventory. That, or needed Packing services, or excessive staircases is the ONLY reason a move cost will go up. The customer is aware of why his cost increased, he signed the Bill of Lading.Coast To Coast is a premier moving company with an excellent rating; mentioning the owner's Polish accent is rather offensive.
Customer signed contract wherein it clearly states that EMV is a broker. She did indeed have a list of her inventory; here us the email chain of all documents she was sent and/or signed for :
8/08/22/2025 12:27PM
SHIRLYN [email protected] Move Pickup Time Confirmation - Extra Mile Vanlines
017 08/21/2025 2:55PM
SHIRLYN [email protected] Your Moving Estimate 8109448
016 08/19/2025 11:32AM
DEREKG [email protected] Your Moving Estimate 8109448
015 08/19/2025 11:28AM
DEREKG [email protected] QA Acknowledgement Form
014 08/19/2025 11:22AM
DEREKG [email protected] ACH Authorization Linda J. Bass
08/19/2025
013 08/19/2025 11:15AM
DEREKG [email protected] Your Moving Estimate 8109448 Linda J. Bass
08/19/2025
012 08/19/2025 11:11AM
DEREKG [email protected] Your Moving Estimate 8109448
011 08/19/2025 11:11AM
DEREKG [email protected] ACH Authorization
010 08/19/2025 10:20AM
DEREKG [email protected] Your Moving Estimate 8109448
009 08/14/2025 12:36PM
KAITLIN [email protected] Job Acceptance Form 8109448 Francisco Guillen
08/14/2025
008 08/14/2025 11:19AM
EDUARDO [email protected] Your Moving Estimate 8109448 Linda J. Bass
08/14/2025
007 08/09/2025 2:43PM
SHAWNH [email protected] Job Acceptance Form 8109448 Francisco Guillen
08/09/2025
006 08/09/2025 2:28PM
EDUARDO [email protected] Welcome to Extra Mile Vanlines
005 08/09/2025 2:18PM
[email protected] Signed Bill of Lading 8109448 Linda Bass
08/09/2025
004 08/09/2025 2:19PM
JASONE [email protected] Important Move Info Linda J. Bass
08/09/2025
003 08/09/2025 2:18PM
JASONE [email protected] Bill of Lading 8109448
002 08/09/2025 2:03PM
JASONE [email protected] Your Moving Estimate 8109448 Linda J. Bass
08/09/2025
Editing to add: George, we were happy to assist you, and we are so happy that you were pleased with the result. We wish you much happiness in your new home!
The original estimate has 2 pickup dates so when customer changed the dates, it needed a 2 day window. It is also standard industry practice to be charged for flights of stairs and shuttle service (when the truck cannot fit on the street). These are not out of the ordinary whatsoever, to us or any other moving company. Furthermore, this customer was given a $300 refund for any perceived inconvenience. We did not have to do that but we want every customer to be pleased with their move.
Not only did the customer have more inventory than disclosed, we gave her discounts on top of her already discounted move. From our notes:
06/23/2025 12:20:57 PM
KAITLIN -Carrier is revising her 154 CF more - customer said she added on items, but we have no such changes on file - customer is adding 12 duffle bags - 4 suitcases. Carrier waived the long carry fee - elevator fee waived - carrier agreed to discount $100.00 as well.
Customer canceled because he had a 10x20 storage 50% full that was not included in the inventory. Obviously this causes the price of the job to increase. We tried to speak with customer, but were hung up on.
R
Raymond McMurrey · 写过 1 条评价 · 体验于 2025-09-10 ·
★★★★★
对于一家公司来说，这是最糟糕的借口……
对于我接触过的公司来说，这是最糟糕的借口。 Extra Mile 吸引了经典诱饵并吸引了顾客。最初的估计是基于要移动的家具的详细清单。估价被严重低估，他们接受了第一笔付款。然后他们在最后一刻试图用巨额账单堵住我们，并把大部分家具和我77岁的母亲留在另一个城市！ 我为书面同意的很少的部分支付了全价。无论如何，在他们拿走了我所有的钱后，我们不得不雇用另一名搬运工来完成这项工作。搬迁前一周，“质量控制”经理应该与我们一起敲定计划。他应该在周一下午 3:00 后给我打电话。我整个星期都没有收到他的消息。我打电话并发电子邮件给他询问详细信息……我最终收到的电子邮件是“有人会打电话给你”我完全被骗了，我一生中签过很多合同。非常不诚实和可怕的沟通。令人难以置信的是他们能够继续营业。他们只得到 1——因为没有零。他们把我们汽车用的小盒子放在卡车上，并说我们有“额外的物品”！多么谎言，多么笑话。实际的家具被留下了。尽快逃离这些小丑！
Extra Mile Vanlines 回复2025-09-22
Dear customer, thank you for providing us details on the household move.
According to our notes, we have worked things out the best way we could. An onsite manager was assigned to this pickup. They confirmed the customer had more items onsite but did not want to pay for the extra services. They instructed the moving crew to only load the original cubic feet to keep the price the same. If items were left behind, it was due to overflow onsite. The movers loaded the original cubic feet and the onsite manager assisted with the paperwork. Anything that was loaded - was loaded for the agreed upon price. Anything that needed to be left behind - was taken off the list to keep the price at the original rate. We are unable to over any discounts, the cost of moving stayed the same.
This customer took off 2 items from her inventory - out of the many more she had which were not disclosed. She also received Free packing as a courtesy.
Update: Customer has yet to provide any details of who they are or when this supposedly happened. This review is not legitimate.
I would like to respond, but cannot discern who you are from this post. Please reach out to our office with further information on your move so we may assist.
Please reach out to our office with your job number and full name so we can address your concerns. Thank you.
K
Keven Brennan · 写过 1 条评价 · 体验于 2025-06-01 ·
★★★★★
Extra Mile 是一个诱饵和开关设置
Extra Mile 是一个诱饵和开关设置。您将获得最优惠的报价并收取不可退还的押金。此报价来自航运经纪人。实际出现的搬运工没有义务遵守。当搬运工到达时，我的报价从 1700 美元涨到 3300 美元。
Extra Mile Vanlines 回复2025-08-19
Customers are aware that we are a broker, and yes, the carrier is obligated to honor the quote. The only thing that causes a move to increase in price is extra inventory at Pickup that was not disclosed during the Q and A call.With that being said, please reach out to our office with the job number and the name on the move so we can address your concerns. We show no customer by this name in our database. Thank you.
