Extreme Kartz

Thanks for the 5 star review Wooly! We pride ourselves on fast shipping and top notch service! We can't wait to help you in the future!

Thanks for the kind words Drew! We can't wait to help you with future builds!

Thank you for your feedback. We are sorry to hear this project has been frustrating. We do want to clarify a few important points for accuracy. The selections for cart model, fitment, and color are made by the customer during the ordering process. Our system does not have the ability to “default” those selections on its own. We work hard to be thorough in how fitment and color options are presented, but it is ultimately the customer’s responsibility to carefully review those selections before checkout to ensure the correct options have been chosen. For customers who are unsure, we also have staff available and willing to help make sure an order is placed correctly through email, phone, chat, and text before the order is submitted. We also want to note that, although return shipping was involved, we waived the restocking fee on the returned body kit and components as a courtesy. Regarding your comments about our website being vague and our customer service system being awful, we do take that feedback seriously. At the same time, we want to be clear that our team works very hard to respond quickly and thoroughly. We consistently get back to customers within a few hours, and at most within 1 business day, which is a service standard we have worked diligently to achieve and maintain, even during busy season. We have also spent the last two months actively working with you across multiple issues tied to this project. Most recently, with the light kit, this issue has not been ignored. Our team has remained involved and has continued working with the manufacturer’s technical support to help troubleshoot the install. We reviewed the photos provided, obtained updated wiring guidance from the manufacturer, passed that information along, and continued following up after the first recommendation did not resolve the issue. Based on the most recent updates, the running lights and turn signals were functioning, while the headlights were still not, and we were actively continuing the troubleshooting process from there. We absolutely understand how frustrating it is when a project does not go as smoothly as expected. However, it is important to note that we have spent significant time over the course of two months assisting with these concerns, coordinating support, and working toward a resolution. We agree that the priority is getting the lights straightened out, and we remain committed to helping do that. With regard to the light kit, this issue has not been ignored. Our team has remained involved and has continued working with the manufacturer’s technical support to help troubleshoot the install. We reviewed the photos provided, obtained updated wiring guidance from the manufacturer, passed that information along, and continued following up after the first recommendation did not resolve the issue. Most recently, we were still actively working through the next steps after learning that the running lights and turn signals were functioning, but the headlights were not. We absolutely understand how frustrating it is when multiple parts of a project do not go as smoothly as expected. At the same time, it is important to be clear that we have spent significant time over the last two months assisting with these concerns, coordinating support, and trying to help get everything resolved. We agree that the priority is getting the lights straightened out, and we are continuing to work toward that resolution.

Hey Jim! Thank you for the kind words! We pride ourselves on our customer service and expertise! We can't wait to help you with your future golf cart needs!

Thanks for the kind words Anthony! We are always happy to hear when an upgrade goes well! We can't wait to help you in the future!

We are sorry for the issue with your order but we are glad that we were able to make it right for you! Thanks for the kind words and we cannot wait to help you in the future!