Extreme Kartz

Thank you for sharing your experience. We’re glad the kit arrived quickly and that Eco Battery was ultimately able to provide the correct throttle adapter, but we understand why the support process left you frustrated. Your complete technical support ticket, including the requested photos, was received on July 7. Because the adapter provided did not match your cart’s throttle connector, our technicians needed to confirm the correct part with Eco Battery rather than risk giving you incorrect wiring instructions or recommending that you splice anything without verification. As explained in our technical support FAQ, our team aims to respond within one business day, although timing can vary depending on current support volume. Since we are not the manufacturer of most products we sell, some cases also require manufacturer involvement, which can affect the resolution time. Our technician contacted you on July 9 to confirm that we were working directly with Eco Battery, and Eco responded that same day advising that you needed the A-4173 adapter and that they would send it directly once they gathered the necessary information from you. That said, we agree that once Eco Battery confirmed they had you covered, our technician should have followed up to verify that the replacement had shipped and that you were back up and running. That follow-up did not happen, and the technician involved has been spoken with so we can help prevent the same communication gap moving forward. Our Head of Customer Care also attempted to reach you by phone and left a voicemail to discuss the experience directly. We’re sorry that the lack of final follow-up made you feel unsupported after Eco became involved. We appreciate the honest feedback and remain available to help with any additional questions about the kit or installation.

Thank you so much for the 5-star review! We’re glad you had a great experience ordering with Extreme Kartz and that everything arrived quickly and in great condition. We also appreciate the kind words about our pricing and communication. Thank you for your business!

Thank you for the great review! We’re glad our team responded quickly and that everything fit perfectly. It sounds like your Club Car is fully lit up now! We appreciate your business and hope you enjoy the upgrade.

Thank you so much for the 5-star review! We’re glad Devin was able to provide excellent service and help make sure you received the correct part at a great price. We appreciate your business and are happy to hear delivery was fast!

Thank you so much for the amazing review! We’re glad you feel confident in both the quality of our parts and the service from our team. Earning your trust means a lot to us, and we truly appreciate you choosing Extreme Kartz for your future golf cart needs!

Thank you so much for the 5-star review! We’re glad our support team was able to answer your questions quickly and help you feel confident moving forward with the EB Power 600A AC kit and Eco Battery 48V 105Ah setup. It’s great to hear everything arrived quickly, was packed well, and has been performing as expected. We truly appreciate your business and hope you enjoy the upgraded cart!

Thank you for the great review! We’re glad your Eco Battery upgrade arrived quickly and that the text and email updates kept you informed throughout shipping. We’re also happy our team was able to answer your charger question right away. We appreciate your business and hope you enjoy the upgrade!

Thank you so much for the great review! We’re glad our team could help confirm the right components before ordering and provide clear guidance when your technical question came up. It’s especially great to hear the cart is already performing noticeably better than it did with the lead-acid batteries. We truly appreciate your business and hope you enjoy the completed build!

Thank you for sharing your feedback. We understand how frustrating it was to request a cancellation shortly after the order was placed and still have the part ship. Once you confirmed the cancellation request, our team immediately contacted the manufacturer to try to stop the order. Unfortunately, it had already been locked into their shipping process and could no longer be cancelled. Because many of our products ship directly from manufacturers and distributors, cancellation requests are not always guaranteed once an order enters fulfillment, even when they are submitted quickly. As soon as we learned the shipment could not be stopped, we let you know and offered to help process a return once the part arrived. We understand that this was not the outcome you wanted, and we’re sorry the experience left you dissatisfied with our customer service. We appreciate the opportunity to explain what happened transparently and remain available to assist with the return process.

Thank you so much for the great review! We’re glad our team could help through chat and email, and that the replacement headlights arrived quickly, fit perfectly, and were straightforward to install. We also appreciate you coming back for the Y-adapter harness and hope the bumper light connection goes just as smoothly!

Thank you so much for the detailed 5-star review! We’re glad our team was able to help you find the right wheel and tire setup for your lifted Club Car and make sure the size, width, and overall fit were exactly what you wanted. It’s great to hear everything arrived safely, already mounted, and looks awesome on the cart. We truly appreciate your business and hope you enjoy the finished build!

Thank you so much for the detailed 5-star review and for choosing Extreme Kartz again! We’re glad both the tinted windshield and Eco Lithium battery purchases went smoothly. It’s especially great to hear that the communication, included components, and tech tool rental helped make the battery conversion process seamless from start to finish. We truly appreciate your continued trust and look forward to helping with your future golf cart upgrades!

Thank you for the 5-star review! We’re glad your order was turned around quickly and that we could provide the same product at a much better price. We truly appreciate your business and hope to help again with your next golf cart project!

Thank you so much for the 5-star review and your continued support! We’re glad our team has been able to answer your questions and make each purchase a positive experience. We truly appreciate your repeat business and look forward to helping with your future golf cart projects!