ExtremeRate is a gaming accessory development company, focused on quality and innovation. As one of the global leaders in video game accessories, ExtremeRate leads the way in the video gaming entertainment industry with customized, innovative items, and unique one-stop gaming modding solutions since 2010.With a slogan of PLAY DIFFERENT, our mission is to keep innovating in the gaming industry and develop innovative and technologically improved gaming products to enhance gaming experiences, as well as fun and excitement. Gaming is our passion. All projects have has been developed and tested by gamers in gaming.Official website: https://extremerate.com/
Hi, I have now had my order for about a week or so and as I promised I will leave an honest review. And with hand on my heart I can gratefully say that this company along it's products are actually amazing. My order first went on the wrong place but that can be blamed on the carrier, the issue was immediately noted and trough the whole process the seller stayed in contact and immediately promised and came through about sending a replacement one along side, checking the receiver information. A week or 2 went by and it came right to me without and issue. I got everything I ordered and without any damages caused to the products. Everything was neatly and safely packed. Instructions for custom controller cases we're and still are in good English. Easy to understand and they even have video guides to make sure that anybody can build their dream controller and so on. So all on all, the products are really high quality and feels amazing. (I play hours on day so I know how quality feels) and everything just worked. It's rare to see companies being so invested in customer satisfaction these days and for that I truly appreciate eXtremeRate. Good day
Extremerate 回复2024-07-01
Dear Lønely Walkr,
Thank you for taking the time to leave such a positive review! We are delighted to hear that you are satisfied with the quality of our products and the level of customer service you received.
We work hard to ensure that every customer has a great experience, and it's rewarding to know that we succeeded.
If you have any suggestions or further feedback, please feel free to share. We are always looking for ways to improve.
Thank you once again for your support!
Best Regards,
Masie
ExtremeRate
1st I didn't knew that they have world wide shipping which was surprising
2nd they include besides the shell and buttons that I ordered extra tools and screws
3rd, the quality of that plastic feels really good.
4th they made YouTube videos showing how we can install the goodies, (I did messed some things up, but that was mostly my fault, they made sure that we can't mess it up) in generell is really well made and shipping didn't take to long
Extremerate 回复2024-05-14
Dear Sebastian Pilsbacher,
We hope this email finds you well.
Thank you so much for taking the time to leave such a positive review! We truly appreciate your kind words and are delighted to hear that you had a great experience with us.
If you have any further feedback or if there's anything else we can assist you with, please don't hesitate to reach out. We're here to help!
Once again, thank you for your support and for choosing to shop with us. We look forward to serving you again in the future.
Best Regards,
Masie
ExtremeRate
Extremely honest company. I’ve mis ordered once and I contacted the company for a refund. They refunded me no question asked. Definitely will be referring them to my friends
I ordered directly from their site a yellow case for my dualsense, which I have never received and when I ask them for a refund or if it suits them, to send me another one, I only have to answer. be patient. Never buy from them
Extremerate 回复2023-12-04
Hello Friend,
Sorry for your poor shopping experience. Could you please provide your order number here? We can help to check this further.
Please feel free to contact us.
Best Regards,
Masie
ExtremeRate
Have nothing bad to say about the products - good quality and reasonable prices. Only the delivery took quite a while but it was expected as I live other side of the globe. The customer service was spectacular as they quickly sent me a replacement part when I acidentally ordered a wrong one. Replies came fast. I’m definitely not an experienced handcrafter nor modifier, but managed to do everythig very well with the help of the videos. (Even the solderings!!) Would definitely recommend to a friend.
I use the decade and dawn for PS4. Very great products. Also been using the same interchangeable joysticks for 2 years and still strong. If you have issues with your products reach out. They will fix it. Best experience I have had with customer service. They went above and beyond to fix problem I had. Love for life from me extremerate!
Extremerate 回复2023-08-16
Dear Chuck Bee,
Thank you so much for taking the time to leave us a glowing 5-star review! We are absolutely thrilled to hear about your positive experience with eXtremeRate upgrade kit for PS4.
If you ever have any questions, concerns, or if there's anything else we can assist you with, please don't hesitate to reach out.
Once again, thank you for choosing eXtremeRate. We look forward to serving you again in the future and exceeding your expectations.
Best Regards,
Masie
eXtremeRate
The kit was good however the plastic pry tool that comes with the kit I got, wore out immediately and wouldn't pop the bottom shell out. I tried for hours, I watched thr video, I pushed as hard as I could, but I wouldn't budge. The rest of the assemble seemed easy enough but because of this small problem, I can't build it.
Extremerate 回复2023-07-21
Hello Friend,
Sorry for bringing you a bad shopping experience. Could you please
provide your order number or email your order number to our customer service [email protected]? Then we can help to solve this issue.
Look forward to your reply.
Best Regards,
Masie
ExtremeRate
I bought a dualsense bdm 030 and 60 € worth of extreme rate kit . But i cant mount that on bmd 030. So dont buy anymore anche of these kit. I suggest to buy aimcontroller and you pay less. And you have a big assistence
Extremerate 回复2023-05-27
Hello Friend,
Sorry for bringing you a bad shopping experience. Please feel free to contact our customer service [email protected], we will help to solve the installation issue, thanks!
Best Regards,
Masie
ExtremeRate
I ordered a bunch of upgrades for my ps5 dualsense controller,
I had everything delivered within 2 weeks, so pretty fast shipping.
The quality of the product seems very good.
I realized i made a mistake and ordered some wrong parts, but customor service helped me out big time.
I am VERY satisfied with my experience at Extremerate, and i definetly recommend others to try them if they want mods for their gaming gear 👌 5/5 stars from Denmark 🇩🇰
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