ModdedZone

Hi there, Thank you for taking the time to leave your feedback—we really appreciate it. We’re glad to hear you’re happy with the look and feel of your new controller, and we’re also happy to hear our support team was able to respond quickly regarding your delivery update. Due to our recent Summer Sale, we’ve had a very high volume of orders, and as mentioned in our FAQ during sale periods, this has extended our processing times slightly while we work through the increased demand. We’re sorry to hear you’re experiencing some issues with the app disconnecting. Our development team is constantly updating and improving the app to make it more stable and smoother to use, and we strongly recommend reaching out to our support team via email or phone so we can troubleshoot it with you directly and get it resolved as quickly as possible. If you need anything else or would like help improving your setup, we’re always here and happy to assist. Thanks again for your support, ModdedZone Team

We’re sorry to hear about your experience and appreciate you taking the time to leave detailed feedback. However, we would like to clarify the timeline and actions taken on our end so there is full transparency. Your controller was delivered on March 12th. The first time we were contacted regarding any issue was on April 27th, when you reported button-related faults. You provided video evidence, which we reviewed and confirmed, and we immediately opened a warranty repair ticket. Once the controller was received, it was serviced and the issue was addressed. The repair was completed within 4 business days upon receiving it and the controller was shipped back to you on June 4th, and it was delivered via FedEx Priority at no cost to you, arriving on June 9th. We then did not receive any further contact regarding issues until July 27th, more than a month and a half after the repaired controller had been returned. At that time, you reported a new issue with the thumbsticks. We responded promptly with multiple troubleshooting steps to help isolate and potentially resolve the issue. While you advised the initial button issue persisted, we did not receive any new video evidence to verify the reported fault apart from a video of the thumbsticks. You also requested a full refund; however, as outlined in our policy, refunds are only available within 14 days of delivery. In this case, the initial request was made well outside that window, and the controller had already undergone a completed warranty repair and extended usage period. Regarding international returns, as stated in our FAQ and policy, we are unable to provide prepaid return labels for international orders. That said, we remain fully committed to supporting international customers through warranty service and repair. We understand how frustrating technical issues can be, especially with a premium product, and we are genuinely sorry to hear you are still experiencing difficulties. However, we have acted in line with our warranty policy at every stage—promptly diagnosing the initial issue, completing a repair at no cost, and continuing to offer troubleshooting and support for the later concern. We are still more than willing to assist you further and inspect the controller again to ensure any remaining issues are properly addressed.