ModdedZone

Hello James, We're sorry to hear that you feel this way, but we would like to clarify the situation. Your controller is approaching one year old, and the issue you described falls outside of the warranty period. As outlined in our Warranty Policy and FAQ, our warranties do not guarantee a replacement, and the applicable warranty for thumbstick issues is 90 days. In our most recent email, we explained: "A replacement would not be possible at this time as the controller is coming up on a year old, however we would be more than happy to look into this issue for you and get it fixed... That being said we can have the controller in and take a look at what needs to be done, alternatively if we are able to get that video we can see what we can possibly recommend BEFORE sending the controller in, in case it may be an easy fix." We are not refusing to help. In fact, we have been attempting to work toward a solution by following our standard repair process. Requesting a short video or asking that the controller be sent in for evaluation is a normal part of diagnosing and repairing out-of-warranty products. We respectfully disagree with the characterization that this is a "scam." We have clearly communicated our warranty terms, responded to your emails, and continue to offer to inspect and repair your controller. We remain willing to assist if you choose to proceed with the repair process. Best regards, ModdedZone Support