ModdedZone

Hello, We're sorry to hear about your experience. Unfortunately, we were unable to locate your order using the name provided in this review, so we're unable to look into the details of your case. We take great pride in the quality of our controllers and build them using only genuine OEM controllers along with high-quality components. While technology is not perfect and defects can occasionally occur, it's certainly not the experience we want for any customer. If your controller is still experiencing issues after being repaired, we encourage you to contact our support team again. Depending on your specific situation, you may still be eligible for a complete replacement, and we'd be happy to review your case to determine the best resolution. We also invite anyone considering our products to take a look at our reviews on both Google and Trustpilot, where you'll find many customers who have been using our controllers for years without issue. Whenever a problem does arise, we're committed to working with our customers to get it resolved. Please reach out to us by phone at (954) 289-9040 or by email at [email protected], Monday through Friday from 9:00 AM–5:00 PM EST, and we'll be happy to assist you. Best regards, ModdedZone Support

Hello, We're very sorry to hear that you've experienced this issue. After reviewing your account, we can see that your controller was delivered on Sunday, July 19th, and you contacted us the very next business day. We appreciate you reaching out so quickly, and we're already working with you directly via phone and email to resolve the issue. While we take great pride in building our controllers using genuine OEM controllers and high-quality components, technology is not perfect, and on rare occasions a factory defect can occur. That's exactly why we provide a warranty and are committed to resolving issues promptly when they arise. We'll continue working with you without delay until the matter is fully resolved, whether you prefer a replacement controller or a return. Our goal is for every customer to have a great experience, and we appreciate the opportunity to make this right. Best regards, ModdedZone Support