EYEVOS Colored Contact Lenses

Dear Star, Thank you for sharing your concerns. We've now processed a full refund for all 3 pairs of contact lenses to your original payment method. After reviewing your case, we understand there was confusion regarding the missing lenses, the damaged pair, and subsequent photo requests. The network issues that prevented us from receiving your images and our internal communication breakdown led to an unacceptable delay in resolving your case. We sincerely apologize for this frustrating experience and appreciate your feedback, which helps us improve our service standards. If you have any questions, please contact our customer service team directly. Best regards, The EYEVOS Customer Care Team

Thank you for your feedback, We sincerely apologize for the confusion regarding your order's shipping origin. While many of our products do ship from within the US, we should clarify that all items featured in our flash sales ship directly from our warehouse in China. This is because these are new products that haven't yet been transported to our US warehouses. To make these new items available to our customers sooner, we offer them directly from our China before the bulk inventory reaches the US. We should have made this clearer during your checkout process. We understand your frustration with the shipping timeline. Two weeks is longer than our standard delivery window, and we'd like to look into this delay for you. Please reach out to our customer service team with your order number so we can track your package more precisely and find a solution. We value your business and appreciate you bringing this to our attention. Your feedback helps us improve our product descriptions and shipping transparency.