EYEVOS Colored Contact Lenses

Dear Narancia, We're truly sorry for the unpleasant experience — we completely understand your frustration. Just to clarify: after you left us a message through our website, our customer service team replied to you on July 1 via the email address you provided. We've been waiting to hear back from you and are ready to help, but we never received your reply — we thought our email might have ended up in your spam folder. Could you please check? In addition, we just tried reaching you again at the email address you provided, but unfortunately the message couldn't go through. To help resolve this as quickly as possible, please send your order number to our customer service email. Once we receive it, we'll follow up on your case right away. We truly value every customer's experience and genuinely want to make things right for you. Looking forward to your reply! Best regards, EYEVOS Team

We sincerely apologize for the experience you had, and we truly understand your concerns. Regarding the "FDA certification" issue you mentioned, we have publicly disclosed our complete compliance information on both our product page and official channels for all customers to review. We strictly adhere to all marketplace rules and applicable laws and regulations — of this, there is no doubt. After reviewing our order records, we confirm that your purchase was made in September 2025, and we arranged a replacement pair for you in November 2025. While we did provide our support at the time, we regret that we were still unable to deliver an experience that met your expectations. Nearly half a year has passed, and we appreciate that you still took the time to share your thoughts with us. We have since reached out to you via email and look forward to your reply, so we can better understand your concerns and find a proper way forward. For certain large-diameter lenses, we adopt a thinner structural design to enhance visual performance. However, this does not mean that recurring issues should be tolerated. We are continuously reviewing our packaging and quality control processes to further minimize any risks during transit and storage. We remain sincerely committed to resolving this matter for you. Please feel free to respond to our email at your convenience — we would welcome the chance to speak with you directly. Your feedback is invaluable to us and will continue to help us improve our products and services. We look forward to hearing from you.

Thank you for your feedback, and we sincerely apologize for the unpleasant experience. We have looked into this matter. You reported the broken lens on June 3rd, and our customer service team replied on June 4th offering a replacement — but we needed you to confirm your shipping address. It seems our email may have been mistakenly filtered into your spam/junk folder. We're really sorry for the delay and the wait. We resent the reply with a screenshot to you on June 8th, clearly stating that we can arrange either a replacement or a refund. Since we didn't hear back from you after that, we assume you may have been busy and missed it. Could you please kindly check your inbox (including the spam/junk folder) for our previous emails? Let us know whether you would prefer a replacement or a refund. If you need a replacement, please confirm your shipping address. We're happy to assist and will follow your preference.