EZContacts.com

Thank you for your feedback. We're sorry to hear about the issue with your recent order. Meeting your expectations is our top priority, and we're actively working on ways to improve our service and prevent similar experiences in the future. In the meantime, we were happy to see that one of our customer service agents has been in contact with you and was able to resolve the issue for you. If you have any further suggestions or concerns, please don't hesitate to reach out. Thank you for your understanding, and we hope you have a wonderful day.

Thank you for your review. We are glad to inform you that your order is currently in transit, and the tracking information was emailed to you. If you haven’t seen it, please check your spam or promotions folder. Please feel free to reach out to us at [email protected] if you need it resent or have any other questions. We appreciate your business with us and wish you a wonderful day ahead.

Thank you for your feedback. We sincerely apologize that your experience did not meet your expectations. After reviewing your order, we can confirm that the discounted price from your original purchase was honored and applied to your exchange item. The additional amount charged reflected the difference in price between the two items, along with the applicable shipping fee for the exchange. We're sorry to hear you were unhappy with your experience, and we appreciate you taking the time to share your feedback.

Thank you for your feedback. We sincerely apologize for any frustration this experience caused. Contact lens orders require 1-2 business days of processing before they are shipped, as noted on our website. Your order was placed on July 27 and shipped on July 30, within our expected processing timeframe. We also reviewed your order and confirmed that the item you purchased was already discounted. Because of this, it wasn't eligible for additional promotions, including free shipping. Once your order shipped, the 3-5 business day shipping timeframe began. Based on the tracking information, your estimated delivery date of August 3 falls within the shipping method selected at checkout. We appreciate your feedback and are sorry your experience did not meet your expectations.

Thank you for reaching out and providing feedback. We're always working to improve the user experience, and your insights are valuable as we strive to ensure continued customer satisfaction. Please don't hesitate to reach out to us at any time should you have any further questions or issues.