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购物与时尚

FASHIONPHILE

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166 条评价

4.3166 条评价
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关于 FASHIONPHILE

数据更新
网站
fashionphile.com
分类
购物与时尚
所在地
美国
状态
待认证
近 12 个月
166 条评价
差评回复率
85%(22/26 条)
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商家自述

100%正品保证。二手超奢侈品配饰领域的领导者。

以上内容由商家自行提供,未经平台核实。

FASHIONPHILE靠谱吗?

FASHIONPHILE(fashionphile.com)在 OK.one 的综合评分为 4.3 分(满分 5 分),基于本站收录的 166 条用户评价,属于购物与时尚分类,口碑良好。80% 的评价为 4 星及以上,14% 为 1 星;商家回复了 85% 的差评;评价主要围绕产品、质量、客户服务。数据最后更新于 2026-09-03。

评价综述

AI 生成

综合476条评价来看,绝大多数消费者对这家公司体验极佳。顾客们频繁称赞奢侈品的卓越品质,以及平台上高度准确、值得信赖的商品描述。许多人也特别认可配送速度快且包装安全,确保每次贵重物品都能完好无损地送达。 不过也有部分评论者对客服响应速度表示不满,在咨询订单问题时遭遇令人沮丧的沟通延迟。另有消费者提到偶尔出现发货较慢的情况,以及个别商品存在状况异常或到货时有强烈异味的问题。

本段由 AI 基于该企业的全部评价自动归纳,仅供参考,不代表平台立场。

用户怎么说

F
Fanee Cayetano · 写过 2 条评价 · 体验于 2026-07-23 ·

质量和价格是爱的一个重要因素……

质量和价格是一个重要因素,喜欢它!

FASHIONPHILE 回复2026-07-26

Fanee, We’re delighted to hear that both the quality and pricing exceeded your expectations! Our Buying Team works thoughtfully to evaluate each piece and offer transparent, market-informed pricing, so it’s wonderful to know that value came through in your experience. Thank you for choosing FASHIONPHILE!

R
Rebecca Toppetta · 写过 1 条评价 · 体验于 2026-07-20 ·

优质的产品和交付

FASHIONPHILE 回复2026-07-26

Rebecca, We appreciate your review! We’re so glad you loved your purchase and had a smooth delivery experience. Thank you for choosing FASHIONPHILE!

J
Jennifer Davis · 写过 3 条评价 · 体验于 2026-07-24 ·

送给我丈夫的完美礼物

FASHIONPHILE 回复2026-07-26

Jennifer, We’re so glad your purchase made the perfect gift for your husband! It’s wonderful to have been part of such a special moment, and we look forward to helping you find the perfect ultra-luxury gift again in the future!

M
MB · 写过 1 条评价 · 体验于 2026-07-17 ·

我爱时尚达人

我喜欢时尚达人。我确实希望有更多的销售或私人销售来吸引忠实的客户。

FASHIONPHILE 回复2026-07-26

Thank you for being such a loyal FASHIONPHILE client! We’re delighted to hear how much you enjoy shopping with us and truly appreciate your continued support. We also appreciate your feedback regarding additional sales and exclusive opportunities for returning clients. We’ll be sure to share this with the appropriate team for consideration. In the meantime, we recommend subscribing to our email newsletter and following FASHIONPHILE on social media for updates on upcoming promotions and special offers.

M
Mic12 · 写过 37 条评价 · 体验于 2026-07-20 ·

下山

这是Fashonphile一年内第二次错误地列出了一款包包。去年我买了一个爱马仕包,标为迷你包。当它到达时,它不是迷你车。这次有一个袋子被列为包括防尘袋,但实际上没有。防尘袋没什么大不了的。问题是缺乏任何客户服务、任何责任以及任何让我感到被重视的努力。仅这两件物品总计就超过 17000 美元。当我被告知有防尘袋时,我说好吧,只是出于礼貌而加急发货。代表马纳尼亚完全无视我。她随心所欲,完全无视我。我尝试打电话 - 等了一个小时,没有回复电子邮件,聊天等待时间也是永恒的。最后Tee给我打了电话。她同意尝试升级运输。第二天,24 小时后,我收到一封电子邮件,说这是不可能的。真的吗?我付了 8000 美元,他们错误列出了一件商品,然后他们甚至无法提供升级的运费。 Fashionphile 的诚信为零,客户价值为零,客户服务为零!!!

FASHIONPHILE 回复2026-07-26

We’re sorry to hear that these experiences left you feeling disappointed, particularly given the value of your purchases and the time you spent seeking clarification. We understand your concerns regarding the accuracy of the listing details, the missing dust bag, and the communication surrounding your request for expedited shipping. While shipping modifications are not always possible once an order has entered fulfillment, we recognize how frustrating it can be to receive delayed or inconsistent updates while trying to understand the available options. Accuracy, transparency, and attentive service remain important to us, and we would appreciate the opportunity to review the full history of your orders and correspondence more closely. Please contact us at [email protected] with the subject line “Review Response Follow-Up” so our team can locate the details and assist you directly.

D
Danielle Fontaine · 写过 1 条评价 · 体验于 2026-07-04 ·

会推荐!

显示包袋上的轻微磨损时,轻松、无缝且非常注重细节

FASHIONPHILE 回复2026-07-22

Danielle, Thank you for the wonderful recommendation! We’re so glad to hear your experience felt seamless. Transparency is incredibly important to us, especially when it comes to high-value pieces, and our team takes great care in capturing and communicating any signs of wear as clearly as possible. We truly appreciate you choosing FASHIONPHILE and hope to welcome you back again soon.

C
Christine Kelly · 写过 2 条评价 · 体验于 2026-07-08 ·

喜欢整个购物体验

FASHIONPHILE 回复2026-07-22

Christine, Thank you for the lovely review. We’re delighted to hear you enjoyed the full FASHIONPHILE shopping experience. From thoughtfully curated pieces to detailed listings, secure packaging, and attentive service, we aim to make each step feel elevated and seamless. We truly appreciate you shopping with us and look forward to welcoming you back again soon.

B
Barbs · 写过 1 条评价 · 体验于 2026-07-13 ·

交货速度很快,我收到了我的…

交货速度很快,我收到了我的物品,与描述的一样。

FASHIONPHILE 回复2026-07-22

Thank you for the positive review! We’re so pleased to hear your order arrived quickly and that each item was received just as described. We take pride in making the shopping experience feel seamless from purchase to delivery, and we’re happy this reflected in your experience. We appreciate you choosing FASHIONPHILE and hope to welcome you back again soon.

R
RS · 写过 16 条评价 · 体验于 2026-07-18 ·

漂亮的项链

漂亮的项链! 快来吧! 我肯定会再次使用 FASHIONPHILE。

FASHIONPHILE 回复2026-07-22

Thank you for the kind review! We’re so happy to hear your necklace was just as beautiful as expected and arrived quickly. Fine jewelry is handled with thoughtful care throughout our review process, and we’re glad this piece made such a lovely impression. We appreciate you choosing FASHIONPHILE and would be delighted to welcome you back for your next luxury find!

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Nancy Caliguire · 写过 1 条评价 · 体验于 2026-07-10 ·

鞋子和描述的一模一样!!

FASHIONPHILE 回复2026-07-22

Nancy, Thank you for your kind review! We’re so glad to hear your shoes arrived exactly as described. Our team takes great care in presenting each piece as accurately as possible, and we’re happy this reflected in your experience. We hope you enjoy your new shoes and look forward to welcoming you back to FASHIONPHILE again soon.

S
Sandee · 写过 1 条评价 · 体验于 2026-07-06 ·

很棒的描述,而且速度相当快……

考虑到运输途中的假期,很好的描述和相当快的运输。唯一的问题是这个包有股味道,几乎像香烟和霉味,仍在尝试通风,希望它很快就会消失,但除此之外,我绝对喜欢这个包!

K
Kate Kravchenko · 写过 1 条评价 · 体验于 2026-07-01 ·

袋子包装得整整齐齐,装在……

包包装整齐,状况良好

FASHIONPHILE 回复2026-07-22

Kate, Thank you for sharing your experience! We’re delighted to hear your bag arrived neatly packaged and in the condition you expected. From inspection to presentation, we aim for each order to feel thoughtful and reliable from the moment it arrives. We appreciate you choosing FASHIONPHILE and hope you love carrying your new piece.

D
Daniel Wulkan · 写过 1 条评价 · 体验于 2026-07-02 ·

最糟糕的经历

最糟糕的经历。他们会浪费你的时间并且不会回复你。他们会说,“我会给你发更多手表的照片,我很快就会发给你。今天晚些时候”什么也没有,然后你真正想要的手表他们就会从你手下卖掉。和我打交道的人是维多利亚。我在巴黎时通过电话与她交谈,然后回来发现:没有联系。不予回电。没有照片文字。至少可以说完全毫无价值。可悲的客户服务。只是一个小时不做她的工作并且丢球。毫无价值的浪费时间和真正可怕的经历。这就是您想要向客户展示的客户服务类型?你们这些人毫无价值。我很高兴听到您的回复并查看您发回的套用信函。顺便说一句,这些回应很荒谬。您可以看到相同的响应有 10 种写法。人们,他们并不关心你。他们写回的回复是做作的,让你无法处理这种情况。糟糕的!难怪他们为什么给出这么差的评论。他们应付不了。低级和 100% 的反对。

FASHIONPHILE 回复2026-07-16

Daniel, We’re sorry this experience left you feeling disregarded, especially after taking the time to connect with our team while traveling and waiting for the additional watch photos you were told would be sent. We understand how frustrating it must have been to receive no further communication and then learn the piece was no longer available. This does not reflect the attentive, reliable service we expect our clients to receive. We would appreciate the opportunity to review the interaction in greater detail, better understand where communication broke down, and address your concerns directly. Please contact us at [email protected] with the subject line “Review Response Follow-Up” so a member of our team can look into this personally.

l
lauren · 写过 2 条评价 · 体验于 2026-07-01 ·

漂亮的鞋子

漂亮的鞋子。还有完善的描述和图片

FASHIONPHILE 回复2026-07-16

Lauren, We’re pleased to hear you love the shoes and that they arrived exactly as presented. Thank you for choosing FASHIONPHILE, and we hope they become a favorite in your collection.

M
Miss Cat · 写过 13 条评价 · 体验于 2026-07-01 ·

爱爱爱时尚

可能是有史以来最好的购物体验,我喜欢客户服务 LAURA HOMAN 令人难以置信,总是让我的购物体验成为一种奢华的体验,她受过良好的教育,乐于助人,她是最好的 VIP 客户代理。每一件商品,甚至是复古的,都以惊人的状态发送,我总是很高兴和兴奋在那里购物

FASHIONPHILE 回复2026-07-16

We’re delighted to hear that our VIP client service continues to make your shopping experience feel personal, polished, and distinctly luxurious. Laura's knowledge, kindness, and thoughtful service reflect the level of care we aim to provide. It’s also wonderful to know that each piece, including your vintage finds, has arrived in beautiful condition. Thank you for your continued enthusiasm and trust in FASHIONPHILE. We look forward to making your next discovery just as memorable.

L
Lindsey Benham · 写过 2 条评价 · 体验于 2026-07-01 ·

包如描述的那样

包和描述的一样。很快就到了。

K
KD · 写过 1 条评价 · 体验于 2026-07-10 ·

太满意了!

种类繁多的奢侈品,每次都有赢家! 我最近购买的产品与描述的完全一致,并且发货仔细且快速。 谢谢时尚爱好者

FASHIONPHILE 回复2026-07-16

We’re pleased to know you continue to enjoy the variety of luxury pieces available at FASHIONPHILE. It’s especially rewarding to hear that your latest purchase arrived exactly as described, carefully packaged, and right on time. Thank you for your continued support. We look forward to being part of your next luxury find.

D
Denise Miller · 写过 22 条评价 · 体验于 2026-07-07 ·

这家公司的业务一样多……

这家公司虽然业务量很大,但没有现场帮助。 我需要购买方面的帮助,但无法聊天,也无法通过电话联系。

FASHIONPHILE 回复2026-07-13

Denise, We’re sorry to hear you were unable to connect with our team when assistance was needed. Accessible, responsive service is an important part of the FASHIONPHILE experience, and we understand how frustrating it can be to feel unsupported during a purchase. We would be happy to review your questions or concerns directly. Please contact us at [email protected] with the subject line “Review Response Follow-Up,” and a member of our team will assist further.

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Barbara Wilson · 写过 1 条评价 · 体验于 2026-07-03 ·

一如既往的精彩!

这是我的第三件购物品。我非常兴奋,所有东西都状况良好,可以立即发货。包装棒极了!

FASHIONPHILE 回复2026-07-13

Barbara, We’re pleased to know your third purchase reflected the same level of quality and care as the ones before it. Exceptional condition, prompt shipping, and thoughtful packaging are all part of the experience we aim to deliver. Thank you for continuing to choose FASHIONPHILE. We look forward to welcoming you back for your next luxury find.

A
Ashley Taylor · 写过 1 条评价 · 体验于 2026-07-01 ·

顺利的购买过程

一切都很棒。快速运输。只有一个问题,我本来应该有钥匙的包没有附带钥匙,而且注释中也没有提到钥匙不可用

FASHIONPHILE 回复2026-07-13

Ashley, We’re pleased to hear the overall experience and shipping met expectations. We’re sorry, however, that the keys were not included and that this was not clearly reflected in the item details. We would appreciate the opportunity to review the order and confirm the listing information. Please contact us at [email protected] with the subject line “Review Response Follow-Up,” and our team will be happy to look into this further.