Feno

Hi Harper — we’re truly sorry for the frustration you experienced. That’s not the experience we want for anyone. We’ve reviewed our records but can’t locate an order under this name. Please note there are unaffiliated third-party sites selling products claiming to be Feno, which we are not connected to. That said, we genuinely want to help. Our phone support is limited, which is why calls may route to email/text, and we understand how frustrating that can be. If you purchased directly from Feno, we’d like to investigate and resolve this properly. Please contact us at [email protected] with any order details or receipt so we can assist.

Hi Tom, we're truly sorry to hear about your experience. This definitely doesn’t reflect the standard we strive for at Feno. It looks like our team connected with you about a month ago and resolved the initial issue—but if you're still facing problems, we want to make it right. Please reach out to us directly at [email protected] so we can assist you right away. We're here to help.

Thanks so much for the kind words! We love hearing that your teeth are happy—and even happier knowing you're laughing too. 😊 If you ever need anything, we’re just a message away. Keep smiling!

This might be our favorite review yet 😄 We're so glad your smile is staying bright—and definitely not sunset-colored! Thanks for the love, and keep on glowing!

Thanks so much, Mitch! We’re thrilled to hear you’re liking the Smartbrush. We always aim to be as responsive as possible, so if you ever need anything, just reach out. Appreciate your support!