Dear Customer,
Thank you for taking the time to share your feedback with us.
We are glad to hear that you found our products satisfactory. Regarding your concern about pricing and discounts, we sincerely apologize for any confusion or misunderstanding you may have experienced. Your feedback is important to us, and we will carefully review our pricing communication to ensure it is clearer and more transparent moving forward.
We always strive to provide both high-quality products and a positive shopping experience, and we regret that we fell short in this instance. Thank you again for your valuable input — it helps us improve every day.
Warm regards,
Fioboc Customer Support Team
Thank you for your fantastic feedback! We are thrilled to hear that you love Fioboc's great style and quality. In our pursuit of perfection, we spare no effort in refining both our products and materials.
The most important thing to us is knowing you're happy with your purchase(s). We will keep working hard to bring high-quality pieces to wardrobes worldwide~
Thank you for your fantastic feedback! We are thrilled to hear that you love Fioboc's great style and quality. In our pursuit of perfection, we spare no effort in refining both our products and materials.
The most important thing to us is knowing you're happy with your purchase(s). We will keep working hard to bring high-quality pieces to wardrobes worldwide~
Thank you for your fantastic feedback! We are thrilled to hear that you love Fioboc's great style and quality. In our pursuit of perfection, we spare no effort in refining both our products and materials.
The most important thing to us is knowing you're happy with your purchase(s). We will keep working hard to bring high-quality pieces to wardrobes worldwide~
Thank you for your fantastic feedback! We are thrilled to hear that you love Fioboc's great style and quality. In our pursuit of perfection, we spare no effort in refining both our products and materials.
The most important thing to us is knowing you're happy with your purchase(s). We will keep working hard to bring high-quality pieces to wardrobes worldwide~
Dear Antony,
Thank you for shopping with Fioboc!
We deeply appreciate your trust in Fioboc and our commitment to delivering top-notch merchandise for your comfort and satisfaction.
It is with deep regret that we learn our product and service did not meet your expectations. Please accept our sincerest apologies for any disappointment caused.
We would like to clarify that our customer service team responded to your email within 24 hours of receipt. We noticed that we have sent two replies, but unfortunately, it seems they may not have reached you as intended.
We kindly suggest checking your spam or junk email folder, as our responses might have been mistakenly classified as spam by your email system.
Orders from Fioboc comes with a 30-day return or refund guarantee. We stand by our commitment to customer and we offer multiple options to accommodate your preferences for returns or exchanges.
The inconvenience you've experienced is not what we aim for, and again, we apologize sincerely.It would be our privilege to have another opportunity to demonstrate our commitment to excellence.
Please reach out to us at [email protected] at your convenience. Our customer service team is here to listen and support you throughout this process.
Warmest regards,
FIOBOC Customer Service Team
Thank you for your fantastic feedback! We are thrilled to hear that you love Fioboc's great style and quality. In our pursuit of perfection, we spare no effort in refining both our products and materials.
The most important thing to us is knowing you're happy with your purchase(s). We will keep working hard to bring high-quality pieces to wardrobes worldwide~
我订购了 3 件 T 恤(一捆 3 件),但只收到了订购的三件 T 恤中的一件。他们发送了所有三件产品的追踪/运输状态,但我只收到了黑色 T 恤。我已发送电子邮件但没有回复。我现在已经发送了另一封电子邮件。我想我刚刚被骗了。买家小心!
更新:在我发送电子邮件、写这篇评论并拍了包装照片并通过电子邮件发送后,最终客户支持人员发送了另外 2 件 T 恤。所以我收到了全部 3 件 T 恤,但我费了好大劲才拿到我所付的钱。不喜欢这种经历。
Fioboc 回复2025-12-11
Dear Heather,
Thank you for your support and for taking the time to share your feedback with us.
We wanted to kindly follow up regarding your recent message. After receiving your emails, we responded within 24 hours as part of our commitment to prompt customer service. We’re sorry to hear that you may not have seen our reply—sometimes, due to email filtering systems, messages can be inadvertently marked as spam or end up in the junk folder.
Would you mind checking your spam or junk mail folder to see if our response might be there? We’d truly appreciate the chance to continue assisting you and ensure your concern is resolved.
Thank you once again for your understanding and patience throughout this process. We are dedicated to turning this experience around and regaining your full confidence in our services.
Warm regards,
Fioboc Customer Service Team
我确实订购了一条运动裤。 我担心 M 码可能太小,但事实证明它非常完美。
对产品的整体质量非常满意,我立即订购了另一件。
Fioboc 回复2025-12-11
Thank you for your fantastic feedback! We are thrilled to hear that you love Fioboc's great style and quality. In our pursuit of perfection, we spare no effort in refining both our products and materials.
The most important thing to us is knowing you're happy with your purchase(s). We will keep working hard to bring high-quality pieces to wardrobes worldwide~
Thank you for your fantastic feedback! We are thrilled to hear that you love Fioboc's great style and quality. In our pursuit of perfection, we spare no effort in refining both our products and materials.
The most important thing to us is knowing you're happy with your purchase(s). We will keep working hard to bring high-quality pieces to wardrobes worldwide~
Dear Customer,
Thank you for taking the time to share your feedback with us. We truly appreciate your support and are sincerely sorry for the confusion regarding the sizing of your recent order.
After reviewing our product details, we would like to kindly clarify that the XS size for this specific product has not yet been launched. Our warehouse team dispatched the item based on the size specifications at the time of your order. We understand this may have confused you, and we sincerely apologize for any inconvenience this has caused.
At Fioboc, we stand by our 30-day return and exchange policy to ensure your satisfaction. To resolve this issue, we would be happy to assist you with a return. Please let us know if you'd like to proceed with returning the item, and we will provide you with detailed instructions.
We value your trust in Fioboc and hope to have the opportunity to serve you better in the future.
Warm regards,
Fioboc Customer Support Team
Thank you for your fantastic feedback! We are thrilled to hear that you love Fioboc's great style and quality. In our pursuit of perfection, we spare no effort in refining both our products and materials.
The most important thing to us is knowing you're happy with your purchase(s). We will keep working hard to bring high-quality pieces to wardrobes worldwide~
Thank you for your fantastic feedback! We are thrilled to hear that you love Fioboc's great style and quality. In our pursuit of perfection, we spare no effort in refining both our products and materials.
The most important thing to us is knowing you're happy with your purchase(s). We will keep working hard to bring high-quality pieces to wardrobes worldwide~
我订购的 T 恤质量很好。那里没有问题。然而,该网站拥有突出的促销横幅“免费退货”。它非常清楚且完全不含糊;没有附加条件。亮橙色横幅上的大写字母。尽管如此,公司还是坚持要我支付退货邮费? (当你订购时,他们没有告诉你他们从香港发货。)
相信没有风险,我根据他们的尺码指南订购了不止一种尺码来尝试 - 想要贴身的和宽松的 - 结果发现两种尺码都太大了,对我来说没有好处。当我联系他们开始退货时,他们的第一个建议是我保留这些物品并将它们作为礼物送给朋友!当我说这不是一个选择并且我想根据他们自己的免费退货促销活动退回物品时,他们拒绝承认这一声明。经过几封电子邮件后,他们从未接受“免费退货”的字面意思,并继续引用他们的 30 天退货费用,费用由客户承担。他们获得一颗星是因为 T 恤质量好,而第二颗星是因为他们确实快速而有礼貌地回复电子邮件。但他们拒绝坚持其突出显示的亮橙色促销横幅。
Fioboc 回复2025-11-25
Dear Lee Bearton,
Thank you for shopping with Fioboc!
We deeply appreciate your trust in Fioboc and our commitment to delivering top-notch merchandise for your comfort and satisfaction.
It is with deep regret that we learn our product and service did not meet your expectations. Please accept our sincerest apologies for any disappointment caused.
Your shopping experience is of importance to us, and we truly value the feedback you have provided regarding the size. Our design team will take action to improve the issue.
Orders from Fioboc comes with a 30-day return or refund guarantee. We stand by our commitment to customer and we offer multiple options to accommodate your preferences for returns or exchanges.
The inconvenience you've experienced is not what we aim for, and again, we apologize sincerely.It would be our privilege to have another opportunity to demonstrate our commitment to excellence.
Please reach out to us at [email protected] at your convenience. Our customer service team is here to listen and support you throughout this process.
Warmest regards,
FIOBOC Customer Service Team
Thank you for your fantastic feedback! We are thrilled to hear that you love Fioboc's great style and quality. In our pursuit of perfection, we spare no effort in refining both our products and materials.
The most important thing to us is knowing you're happy with your purchase(s). We will keep working hard to bring high-quality pieces to wardrobes worldwide~
Thank you for your fantastic feedback! We are thrilled to hear that you love Fioboc's great style and quality. In our pursuit of perfection, we spare no effort in refining both our products and materials.
The most important thing to us is knowing you're happy with your purchase(s). We will keep working hard to bring high-quality pieces to wardrobes worldwide~
Thank you for your fantastic review! We're delighted to hear that you love the quality and comfort of our products. In our pursuit of perfection, we spare no effort to refine both our products and materials.
We deeply appreciate your support and trust in Fioboc. Your satisfaction drives our continuous improvement.
Thank you for your fantastic feedback! We are also glad to know that our support team provided you with friendly and fast service.
Your high recommendation means a lot to us! Thank you for your support and we look forward to serving you again in the future.
Thank you for your fantastic feedback! We are thrilled to hear that you love Fioboc's great style and quality. In our pursuit of perfection, we spare no effort in refining both our products and materials.
The most important thing to us is knowing you're happy with your purchase(s). We will keep working hard to bring high-quality pieces to wardrobes worldwide~
Thank you for your fantastic feedback! We are thrilled to hear that you love Fioboc's great style and quality. In our pursuit of perfection, we spare no effort in refining both our products and materials.
The most important thing to us is knowing you're happy with your purchase(s). We will keep working hard to bring high-quality pieces to wardrobes worldwide~