Fitinpart.sg

Great service

Great service, would recommend, Cancelling Invoices a bit frustrating.

Robbery... screwed me over

I ordered 7 parts totalling $251USD (weight 16kg) and recieved only 1 part worth $65USD (weight 1kg) in the box. I contacted FEDEX and they said that is how it was shipped based on weight (1kg) meaning the package was not tampered with. I also had to pay $217USD in local customs duties and tax for that one item based on the fact that they included a false invoice stating the value of the goods was $251USD when in fact it was just $65USD. Contacted customer service and no response yet.

I was waiting for an email when the…

I was waiting for an email when the items are ready for collection but did not receive any. Only knew it was ready when I called your office

Your air con filter doesn’t fit at all

Your air con filter doesn’t fit at all. Wrong dimension and wrong thickness.

Product availablity

In the system mention item available. But when come to delivery date cannot be done due to item unavailable. Please update your system to be more accurately in term of availablity of item/product.

Shipping was very long and complicated

Shipping was very long and complicated. Product is ok

delivery late for more than a month

Delay and missing items

I have ordeted 4 type of parts After long time I was notified that one part was missing and after another week, that anothe part was missing as well... I had been refounded but lost lots of time. When order is placef it doesnt mean that the part actually avaliable...pau attention.

Speedy delivery

Speedy delivery Excellent packing High Quality products

Service is getting from bad to worse

Service is getting from bad to worse, getting slower and slower, really disappointing after ordering so many times, but overall experience seems to get really bad to worse..

Preparation of parcel last 3 times…

Preparation of parcel last 3 times longer than expected, I don’t talk about shipping, and in the end the packaging was too light and the part was bent... I had to répare it by myself

I expect my order to come on the date…

I expect my order to come on the date stated as 18/08 but only came today 21/08 in the afternoon. Not to blame anyone but just wish to have a firm date in future. Overall I am happy that now they is free delivery service. Will continue to order from FITINPART. SG.

There are always no stock in kaki bukit.

Bad service attitude

Still couldn't get the part even though it has been near to 1 month since estimated dispatch date on 16/07/20. Sent messages through online support asking for update but didn't get any response. Send in email also didn't get any feedback.

Delayed delivery with bad customer service..

Delayed delivery with bad customer service. Standard replies with no good explanation on why the item was delayed. They promised 2 to 4 days delivery (even put estimated delivery date on the order details to be 4 days after order date) but item took more than a week and till now have yet to receive it. Customer service does not seem apologetic at all and was pushing the blame on the courier instead. Ridiculous. There were sufficient time to arrange for a courier pick up. Stop trying to push the blame of the company's incompetency. Horrible. I know this is a SME but the size of the organization is no excuse for poor services. When a customer pays delivery fee for their item, they expect the item to be delivered within the promised time period. This is basic business and trust, now, I don't think I can trust this company anymore. First and last time ordering from here. Please look into your logistics process as evidently, I'm not the only one.

Misleading information on delivery…

Misleading information on delivery times. Taking too long to respond to queries.

Great source of original parts, some quirks that I have noticed are..

All the parts have arrived genuine and no damage. My complaint is that sometimes some parts that are deemed unavailable are not quickly communicated to me, notifying me only when the package has already shipped. I think Fitinpart could improve on this by quickly notifying me on other available suppliers when they receive no response on a particular part that I have ordered, well ahead of the dispatch date. Another quirk that I have experienced recently is when one of the couriers (FedEx) refunding the shipping delivery fee to my card only to charge me higher than what was quoted when it was delivered to my doorstep. Maybe Fitinpart could sort this type of issue from happening again in the future?

Poor service attitude,

Delay for shipping. I had to reach out to the customer service team for more than 3 times no response for many days The customer service reply is standard. Poor service attitude, Didn't solve my question only let me more angry. No Online Support.

good

good. parts needed are available.

Delay and expensive shipping

It took a very long long time before they ship my parts, also shipping was expensive that I paid on shipping way more than the parts themself. I'll never do the same mistake twice.