Flextail

Dear Thomas, Thank you for sharing your feedback. We’re sorry to hear that your experience did not meet your expectations. We understand that shipping origin and delivery times are important considerations when making a purchase. We aim to provide clear product and shipping information to our customers, and we regret if any aspect of your experience caused disappointment. We would appreciate the opportunity to understand more about your specific experience and address any concerns you may have. Please contact us at [email protected] with your order details so our team can review the matter and assist you further. Best regards, FLEXTAIL Team

Dear Harv, We're sorry to hear the delivery took much longer than expected and that our website didn't clearly communicate the shipping origin. We understand how disappointing it was for the items to arrive too late to be useful. We also apologize for the lack of response to your emails regarding the return. To help resolve this quickly, please contact us at [email protected] with your order number and details or simply send the relevant details here. Our team will assist and provide a solution promptly. Thank you for your honest feedback. We are working to improve our communication and shipping transparency. Best regards, The FLEXTAIL Team

Dear Niko, We're sorry to hear your sleeping pad pump never arrived and that you had to request a refund. We apologize for the inconvenience. To help us investigate and resolve your case quickly, please contact us at [email protected] with your valid order number and relevant details. You can also reply here with the necessary information if preferred. Thank you for your feedback. We take it seriously and are working to improve our service. Best regards, The FLEXTAIL Team

Dear Customer, We're sorry for the significant delay with your mosquito repeller and the late arrival of the charging bank. We also apologize that our support responses have not been more helpful and that the tracking information was difficult to understand. To resolve this promptly, please contact us at [email protected] or provide your order number along with any other relevant details here. Our team will personally investigate both items. Thank you for your feedback. We take your experience seriously and are committed to making this right. Best regards, The FLEXTAIL Team

Thank you! We're glad you're happy with both the product and our service. We appreciate you sharing that we stood by our product after 2 years and sent a replacement. It means a lot to the FLEXTAIL team to have satisfied customers like you. Happy adventuring! The FLEXTAIL Team

Dear Ian, Dear Customer, We're truly sorry to hear that your shower bag ordered on 22 June has still not arrived and for the slow response to your inquiries. This is unacceptable, and we apologize for the frustration this has caused. To resolve this quickly, please email us at [email protected] with your order number, or provide your order number along with any other relevant details here. We will personally check the status with the courier. Thank you for your feedback — we take it seriously and are working hard to improve our delivery and support processes. Best regards, The FLEXTAIL Team

Dear Jaames, We're sorry for the long delay and lack of response. We have already replied to you via email regarding your power bank order. Please check your inbox (and spam/junk folder). If you haven't received it, feel free to contact [email protected] with your order number and we'll follow up immediately. Best regards, The FLEXTAIL Team

Dear Eugene, We're truly sorry for the long delay with your friend's gift. We understand how disappointing this must be, especially for a special occasion. Kindly check your email. We truly appreciate your patience and hope to make this right for you. Warm regards, The FLEXTAIL Team

Dear Aslak, Thank you for the feedback on the MAX Pump 3 — we're glad the pump itself performs well. We're sorry to hear the attachments don't fit properly and that your two support messages went unanswered. This is not the level of service we aim for. Please email us at [email protected] with your order number and photos of the attachments. We appreciate you bringing this to our attention and hope to make it right. Best regards, The FLEXTAIL Team

Dear Dennis, Thank you! We're glad you love the product and had a great experience. Your feedback means a lot to the FLEXTAIL team. Happy trails! The FLEXTAIL Team

Dear Salvador, We’re very sorry to hear about your experience and sincerely apologize for the inconvenience caused. We would like the opportunity to look into this matter and assist you. Please contact us at [email protected] with your order details so we can investigate the issue and work toward a suitable resolution. We appreciate your feedback and look forward to assisting you. Best regards, FLEXTAIL Team

Hello Dear, We're truly sorry to hear about the significant delivery issues with your Tiny Sleeping Pad and the lack of follow-up from our support team. This is not the experience we aim to provide, and we apologize for the frustration. We take these matters seriously. Please email us directly at [email protected] with your order number right away. Our team will personally investigate the tracking error and expedite a resolution. Thank you for your feedback and for owning several FLEXTAIL products. We hope to regain your trust. Best regards, The FLEXTAIL Team

Dear Patrick, Thank you for your review! We're thrilled you love the product. Your feedback means a lot to the FLEXTAIL team. Reach out anytime at [email protected] if you need help. Happy trails! The FLEXTAIL Team

Dear Wendy, We are truly sorry to hear about the significant delay with your Eco Repeller 3-1 order and the lack of follow-up communication. This is not the level of service we aim to provide, especially to a valued customer. Thank you for your patience and for letting us know the details. We take this matter very seriously. Our team will personally investigate what happened with your order and the missed replacement. Kindly reach out to us via email at [email protected] with your order number. We will prioritize your case. We deeply regret disappointing you ahead of your upcoming camping trip and hope to regain your trust. Your continued support has always been important to us, and we would hate to lose you as a customer over this. Sincerely, The FLEXTAIL Team

Dear Clare, Thank you for your review. We apologize for the delivery and support delays. Please check your email — we have already sent you the replacement. Let us know if you need any further help. Best regards, The FLEXTAIL Team

Dear Philip, Thank you for your review. We have already reached out to you via email regarding the power bank issue. Please check your inbox (and spam folder) for our message. If you haven't received it, send an email to [email protected] with your order details and we'll follow up immediately. Safety first — we take this seriously. Best regards, The FLEXTAIL Team

Dear Dennis, Thank you for taking the time to share your feedback. We are very sorry to hear about your experience and sincerely apologize for the frustration caused. This is absolutely not the level of service we aim to provide, and we fully understand your disappointment regarding the difficulty in reaching us. We have checked our system but were unable to locate your order based on the information provided. Could you please contact us at [email protected] with your order details so we can look into this for you as quickly as possible? Once received, our team will investigate the case promptly and provide a suitable solution. We truly regret the inconvenience caused and appreciate your patience and understanding. Best regards, FLEXTAIL Team

Dear Darren, Thank you for taking the time to share your feedback. We are very sorry to hear about your experience with the product and the difficulties you encountered when trying to reach our support team. We would like to kindly confirm that we have been in communication with you via email, and the replacement was arranged following our correspondence. We have also already issued a new tracking number for your order. We are sorry for the delay and any inconvenience this may have caused. We also sincerely apologize for the lack of timely communication you experienced. This is not the level of service we aim to provide, and your feedback has been shared with our team for review and improvement. We truly appreciate your honest feedback and your patience. Best regards, FLEXTAIL Team

Dear Tom, We are very sorry to hear about your experience and the frustration this has caused you. We fully understand how disappointing it must be not to receive your order after such a long wait. We would like to confirm that we have responded to your previous email enquiries. However, it is possible that our replies may not have reached you or may have been filtered into your spam/junk folder, and we sincerely apologize for any inconvenience this may have caused. Regarding your order, we have already contacted the logistics provider to investigate the shipment status and are actively following up to help speed up the delivery. We truly regret the inconvenience and appreciate your patience and understanding. Best regards, FLEXTAIL Team

Dear Matt, Thank you for sharing your experience. We are very sorry to hear about the issue you encountered with your Tiny Pump 3X, and we sincerely apologize for the lack of response you mentioned. We have checked our records but were unable to find any previous contact or warranty request linked to your details. To ensure we can properly investigate and resolve this for you as quickly as possible, please contact us directly at [email protected] with your order information and a brief description of the issue. Once received, our team will prioritize your case and get this resolved for you as soon as possible. Kind regards, FLEXTAIL Team