Flextail (flextail.com) has a 2.1 out of 5 rating on OK.one, based on 65 user reviews collected here. It is listed under Sports and its reputation is poor. 65% of reviews are 1 star, a relatively high share; The business has replied to 100% of negative reviews. Last updated 2026-08-10.
The max repeller is a great bit of kit when on the bank fishing on the summer nights
Hi San, Thank you! We're delighted to hear the Max Repeller is a great bit of kit for those summer nights fishing on the bank. Your feedback means a lot to the FLEXTAIL team. Happy fishing! The FLEXTAIL Team
First impression despite the long wait for my tiny pump was good, BUT the light didn't work so i contacted customer services, they asked for a short video to show it wasn't working, they seemed happy to agree to send me another pump, and that was it no more correspondence, several emails later and they are basically just blanking me. good little device if it worked though but rubbish customer services, would i buy again, definitely not..
Dear Mark, We're sorry the light on your Tiny Pump didn't work and for the lack of follow-up after agreeing to send a replacement. This is not the service we aim to provide. Please contact us at [email protected] with your order number or you can send here. Thank you for your feedback. We hope to make this right. Best regards, The FLEXTAIL Team
Hi Paul, Thank you for your kind feedback! We're glad you found the delivery information transparent and clear. Your support means a lot to the FLEXTAIL team. Happy adventures! The FLEXTAIL Team 🌲
Order #F104392541. Customer Service does not exist. At Flextail! I have seen other complaints about non existing customer service and the usual reply of an apology and this is not acceptable, etc! It seems nothing has changed though. I ordered an inflator on the 22nd July and I was then informed that the estimated delivery would be between 4th - 6th August. That’s a 11 - 13 days delivery time, which I think is very poor. I needed the item before I departed to go on holiday on the 2nd August, otherwise it would be no use to me. I have sent two emails and also one message via the website and received nothing back. My query was about the reason for such a big delay, why not specify the delay before I made the purchase and why no one will respond to my numerous emails. It’s a shame, because the website and products look really good, but shipping time and poor customer service lets it down. Regards, Simon Wallace
Dear Simon, We're sorry for the long estimated delivery time on your inflator order and for the lack of response to your emails. We understand the frustration, especially with your holiday plans. The team will look into your order right away. Thank you for your feedback. Best regards, The FLEXTAIL Team
I’m missing some items from my items and they have been radio silent. I’ve reached out via Instagram, Facebook and email to little/no help.
Dear Matthew, We're sorry that items are missing from your order and that you haven't received a helpful response across our channels. This is not the service we aim to provide. The team will look into your order right away. Thank you for your feedback. We hope to make this right quickly. Best regards, The FLEXTAIL Team
Unable to get a reply over several weeks from all of the available contact options: "Contact Us" website submission, direct email (no, it's not going to junk mail), supposed "live" chat that was never replied to, and even social media inquiry. What a joke. Expect zero support from this company.
Dear Customer, We're truly sorry for the complete lack of response across our contact channels over several weeks. This is unacceptable, and we apologize for the frustration this has caused. Please email us at [email protected] with your order number or inquiry details so we can prioritize your case and assist you right away or you can send your details here. Thank you for your feedback. We are working to improve our support responsiveness. Best regards, The FLEXTAIL Team
Good customer service and good product. The delivery company made a mistake and left the package in plain sight. It was clearly stolen, but they marked the delivery as "satisfactory." I contacted Flextail customer service, who offered to send me a replacement free of charge if I agreed to pay the shipping costs again. Upon receiving the power bank, I wasn't disappointed: lightweight, fast, and efficient. Overall, a very positive experience.
Dear Nathan, Thank you for sharing your experience and for your kind feedback. We’re sorry to hear about the delivery issue, but we’re glad our customer service team was able to assist and arrange a replacement. It’s also great to hear that you’re pleased with the power bank’s performance. We truly appreciate your support and are delighted to hear that you had an overall positive experience with FLEXTAIL. Best regards, FLEXTAIL Team
i had a problem with my equipment. it took a while to sort but i have to say the support staff were great. Always helpful .
Dear Andrew, Thank you for taking the time to share your feedback. We’re sorry that it took some time to resolve the issue, but we’re pleased to hear that our support team remained helpful and supportive throughout the process. We truly appreciate your patience and kind words. Your feedback means a lot to our team and encourages us to continue improving our customer service. Best regards, FLEXTAIL Team
Have several flextail products pump,shower,repeller and power bank which I’m really impressed with however the power bank had an issue which I needed to report to customer services (obviously anxious) but need not have worried they asked some basic questions and asked for photos Reply was they are going to send me another powerbank free of charge you cannot get any better service than that Thank you Flextail you and your products are amazing Regards Brian
Dear Brian, Thank you so much for taking the time to share your experience and for your kind words. We're delighted to hear that you're enjoying your FLEXTAIL products and that our customer support team was able to resolve your power bank issue promptly. Providing reliable products and responsive after-sales service is always our goal, and we're glad we could give you a positive experience. Your feedback means a great deal to us and motivates us to continue improving our products and service. Thank you again for your trust and support. We look forward to serving you again in the future. Best regards, FLEXTAIL Team
Bought evo tyre pump 200, order F103401971 Used 4 times then filled my van with the smell of burning plastic when on charge. Wouldn't ever complete its charge and I became nervous about leaving it unnatended on charge. Emailed Flextail about this and I've been completely ignored. Beware, if you have a problem they will ignore you. Really not impressed with the quality of the pump and even less so with the service.
Dear Nick, We're sorry to hear about the issues with your Evo Tyre Pump 200 (order F103401971) and the lack of response so far. Safety concerns like the burning smell are taken very seriously. Your ticket has now been escalated. Please check your email (including spam/junk folder) for our latest message. If you haven't received it, reply here or contact us at [email protected] with the video and order details so we can assist you promptly. Best regards, The FLEXTAIL Team
Terrible customer service, by far probably one of the worst I have dealt with, I accidentally placed an order twice, which was my mistake sure, I contacted them immediately through email and the live chat, i waited on the live chat and even noticed someone typing with the typing icon that comes up, than I got ghosted. cant say much about the products as I haven't received it yet but, in terms of customer service, it will be the single handed reason I dont buy from this company again.
Dear Milad, We're sorry for the frustrating experience with our customer service regarding the accidental double order. Your ticket has been forwarded for assistance. Please check your email (including spam/junk folder) for our response. If you haven't received it, feel free to email us at [email protected] with your order details and we'll follow up immediately. Best regards, The FLEXTAIL Team
Like most users on here, support is non existent. Plus you cannot post item back to Hong Kong for reasonable ccost.only buy product from UK retailers else no practical warranty. Pump product is poor design, no pouch to keep accessories and pump together.
Dear Niall, We're sorry to hear about your experience with support and the practical challenges of returns. We apologize for the frustration this has caused. Please contact us at [email protected] with your order number and details of the issue or you can send them here. We will do our best to assist you with a suitable resolution. Thank you for your feedback regarding the product design — we appreciate the input and are always looking to improve. Best regards, The FLEXTAIL Team
Placed an order for a mosquito repeller on 17/06 #F104118221 never arrived! I was told they would send another with speedy delivery still not arrived and they are completely ignoring my emails as I have asked for a refund. Avoid!!!!!
Dear Nicola, We sincerely apologize for the inconvenience and frustration you've experienced. Our team has already reached out to you via email and is actively working on your case. We appreciate your patience while we investigate this matter and work towards a suitable resolution. If you have any additional questions or information to share, please feel free to reply to our email or contact us at [email protected]. We remain committed to resolving this for you as quickly as possible. Best regards, FLEXTAIL Team
My flextail zero pump lasted for only 7 pad fills over a few months before it stopped working. It was great for those fills and I appreciate the low weight, but I had expected a more reliable product based on the cost. I also expected the company to stand behind their product based on their proclaimed one-year warranty. My multiple emails to flextail this week have not received any response. I'm really disappointed because it had been so promising. Judge.me shows that they publish only 58% of verified reviews. I wonder how many unpublished reviews are from people like me, who have had a negative experience. EDIT: while I appreciate the reply to my TP review within 2 hrs. There's no way to reply here, so I sent yet another email to support-at-flextail.com regarding order F103568931. So far, it has been 1 week with no reply. This re-enforces my impression of their TERRIBLE SUPPORT. I will edit this review when/if I ever get a reply.
Dear Rick, We're sorry to hear your Zero Pump stopped working after only a few uses and that you haven't received a response to your warranty emails. Please email us at [email protected] with your order number and details of the issue or you can send your details here. Thank you for your feedback. We hope to resolve this and regain your trust. Best regards, The FLEXTAIL Team
I purchased an item and unfortunately my phone auto filled an old delivery address. I tried to contact them immediately but the phone number even on this trustpilot page is incorrect and you get told wrong number. I emailed support directly and filled a contact form on the website immediately. After 3 days I heard nothing but got confirmation my items been shipped to the incorrect address. Still unable to contact them. Whilst I accept my mistake, being unable to contact a supplier is extremely poor service! Order number #F104381511
Dear Tom, We're sorry for the difficulty contacting us and for the address issue with your order #F104381511. We have already sent you an email regarding this matter. Please check your inbox (and spam/junk folder) for our message. If you haven't received it, reply here or email us at [email protected] with your order number so we can follow up immediately. Best regards, The FLEXTAIL Team
I have contacted several times the company and they act mute. I have issues within the warranty period on their tiny shower and they do not even reply to my email. I thought that they were trustworthy but my recent experience proved otherwise. I strongly advise to not purchase anything from them, ever. Edit: Order #F102866241
Dear Markus, We're truly sorry for the complete lack of response regarding the warranty issue with your Tiny Shower. This is unacceptable, and we apologize for letting you down. Please contact us at [email protected] with your order number and details of the problem or you can send your details here. We will prioritize your case and work quickly. Thank you for your feedback. We hope to regain your trust by making this right. Best regards, The FLEXTAIL Team
I bought the TINY BIKE PUMP - Ultra-Mini 100PSI Rechargeable Bicycle Pump TINY BIKE PUMP / 1 pack TOTAL WASTE OF MONEY. USED IT ONCE. I have tried to get a refund, and the company is based in HONG KONG! not the UK doesn't respond. Simply don't bother.
Dear Robert, We're sorry to hear your Tiny Bike Pump didn't meet your expectations and that you've had difficulty getting a refund. We apologize for the lack of response. Please email us at [email protected] with your order number and details of the issue or you can send your details here. We will review your case promptly. Thank you for your feedback. We hope to make this right. Best regards, The FLEXTAIL Team
I really looked forward to the tiny shower and Repellant. However, the tiny shower leaked water. Customer service sent me an email video with a link to open it up and re install the o ring. It isnt certain the o ring is the problem and the link of the video didnt work. I also really dont want to open up the mechanism because of the danger to make things worse. Days passed (not including a weekend) and no reaction. I sent a third mail this morning and letting them know my car got wet because of the leak but without any response so far. Disappointing as they position the products as premium. Somethings can go wrong, even with quality products, but then I would expect a swift and an adequate solution.
Dear MD, We're sorry to hear about the leaking issue with your Tiny Shower and that the support video link didn't work. We also apologize for the delayed responses and for not providing a clearer solution yet. This is not the premium experience we strive for. Please email us at [email protected] with your order number and any photos or details of the leak. You can also send the necessary information here for support. Thank you for your patience and feedback. We hope to make this right quickly. Best regards, The FLEXTAIL Team
Ordered the Villa Repeller with 6 cartridges. Half of the cartridges had leaked during delivery and were half empty. I reached out to support but no reply received. Sent a second email and still no response. The cartridges aren't exactly cheap so very disappointed.
Dear Paul, We're sorry to hear that half of the cartridges for your Villa Repeller arrived leaked and partially empty. We apologize for the lack of response to your support emails. Please reach out again at [email protected] with your order number and photos of the damaged cartridges. You can also send the necessary details here. Thank you for your feedback. We hope to resolve this quickly and restore your confidence in our products. Best regards, The FLEXTAIL Team
Fantastic products, I have a number of them but the customer service is non-excistant. I've been a customer for a number of years now, this is the first time something has gone wrong, I received part of my order, but half of it didn't arrive, no tracking inforamtion, no contact, no resolution in site after a month of chasing. I cannot get hold of anyone - all emails and chat attempts go to an empty inbox and nothing back. It's such a shame as their products are good - but if they can't support their customers, then we'll find great products elsewhere. UPDATE The reply to this review seems automated, no response to here or direct contact. Chat does t appear to work either. UPDATES 20/07: I have emailed their support team again, still no response. 21/07: Nothing back, if only their team answered as quickly as their TP review comments. 22/07: Still waiting, emailed again asking for an update. 23/07: No response, have requested refund 26/07: No response from previous emails. Asked for updates and now refund still no response.
Dear Customer, Thank you for your loyalty over the years and for the kind words about our products — we're glad you've enjoyed them. We're truly sorry for the partial delivery issue and the complete lack of support and communication over the past month. This is unacceptable, and we apologize for letting you down. Please email us at [email protected] with your order number and details right away or you can send your details here. We will personally investigate and resolve this as a priority. We value you as a long-term customer and hope to make this right so you can continue enjoying FLEXTAIL gear. Best regards, The FLEXTAIL Team
65 reviews matching