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Sports

Flextail

65 reviews

2.165 reviews
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About Flextail

Data updated
Website
flextail.com
Category
Sports
Location
United States · SHASTA PLEL MONTE
Status
Unclaimed
Last 12 months
65 reviews
Replies to negative
100% (46/46)
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Is Flextail legit?

Flextail (flextail.com) has a 2.1 out of 5 rating on OK.one, based on 65 user reviews collected here. It is listed under Sports and its reputation is poor. 65% of reviews are 1 star, a relatively high share; The business has replied to 100% of negative reviews. Last updated 2026-08-10.

What people say

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Jamie E · 2 reviews · Experienced 2026-03-20 ·

Got a ton of vacuum storage bags and a…

Got a ton of vacuum storage bags and a mini pump based on online reviews for this company which I'm assuming are all paid reviews at this point. Everything is total garbage, like temu is better than this stuff, total garbage, the pump isn't even as strong as a battery powered vacuum cleaner, and the bags have a greater than 50% failure rate out of the package, and all sizes as well. They also don't post negative reviews on their products, literally look through their website and everything is 4+ stars which is not possible no matter the product, I mean there's national parks that have 1 star reviews because of weather if you want to know how it's impossible to have an actual 5 star for every rating you get, yet tens of thousands of reviews on every product they offer is basically 5 stars and nothing less. Bottom line is they're a company shilling cheap garbage with good marketing and they're paying influencers and online platforms a lot to artificially inflate their ratings while never posting honest critiques of their products. We purchased some amazon vacuum bags as an emergency replacement which were about 25% of the cost, and zero issues for several purchases, thicker bags, no leaks on any size bag, not garbage, not getting ripped off from these online companies engaging in unethical review inflation.

Reply from Flextail2026-05-22

Dear Jamie, We are very sorry to hear that the product did not meet your expectations and that you experienced quality issues. This is certainly not the experience we want any of our customers to have. After checking our system, we were unable to locate your order based on the information provided in your review. Could you please contact us at [email protected] with your order details? We will make sure to look into this carefully and assist you further. We truly appreciate your feedback, and we are committed to reviewing and resolving any verified issues appropriately. Best regards, FLEXTAIL Team

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Peter Grimshaw · 1 review · Experienced 2026-03-07 ·

Pump works well but the Max 3 Pump has…

Pump works well but the Max 3 Pump has a dual purpose, it is a light as well. The downside of this is it is near impossible to find the switch in the dark, something that you would think would be an important part of the design. So for me the body flush switch needs re designing so that you can feel the switch when your finger is over it.

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JeremyB · 29 reviews · Experienced 2025-10-21 ·

Poor customer support

I purchased a Tiny Bike Pump Pro in early October 2025. The pump works well but I managed to damage the thread in the ‘nozzle cap’, where the hose screws in. This is rather easy to do on a frosty morning by the roadside with cold hands! I sent emails to Flextail asking if it is possible to obtain a spare part, but received no reply. It seems that I'm not alone in experiencing poor customer support. The product itself would have received 5 stars but under the circumstances I can only give it 3 .

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Dave E · 6 reviews · Verified · Experienced 2025-10-25 ·

Wish I’d known ordering direct meant it…

Wish I’d known ordering direct meant it was going to come from China. The experience was ok at best, with very poor/lagging communications of the packages status - in the end, delivery time wasn’t too bad, a couple of weeks. But there’s lots of horror stories of missing or very late deliveries. The product itself is great though, love it. But next time, I’d look for a UK supplier with stock, and pay a little more for peace of mind.

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Jan Hill · 3 reviews · Verified · Experienced 2025-10-12 ·

Took 4 months to get order

Took 4 months to get order, and only received 1/2 of the order. Been going back and forth with emails. Last correspondence was 8 days ago, with me providing all requested info. Nothing since. Still don't know what is happening, and if the rest of my order is coming??? Not the greatest customer service.