Flextail (flextail.com) has a 2.1 out of 5 rating on OK.one, based on 65 user reviews collected here. It is listed under Sports and its reputation is poor. 65% of reviews are 1 star, a relatively high share; The business has replied to 100% of negative reviews. Last updated 2026-08-10.
What people say
T
Thomas · 77 reviews · Experienced 2026-07-17 ·
★★★★★
Drop shipping from China
Reply from Flextail2026-07-20
Dear Thomas,
Thank you for sharing your feedback. We’re sorry to hear that your experience did not meet your expectations.
We understand that shipping origin and delivery times are important considerations when making a purchase. We aim to provide clear product and shipping information to our customers, and we regret if any aspect of your experience caused disappointment.
We would appreciate the opportunity to understand more about your specific experience and address any concerns you may have. Please contact us at [email protected] with your order details so our team can review the matter and assist you further.
Best regards,
FLEXTAIL Team
H
Harv S · 2 reviews · Experienced 2026-07-10 ·
★★★★★
Looks like a great product, customer service zero!
Looks like a great product. Had high hopes. Website gives no indication that the products are being delivered from overseas, China?
With no way to pay for faster delivery, the items arrived way too late to be of use.
Now the fun part, trying to contact someone to return items. Nothing, tried multiple emails, no response as yet.
Be sure you want what you buy.
Update 20.07.26
This is my order No.
Order #F104207211
Update 2. 22.07.26
Still no further contact either thru email or on here.........
Update 3 01.08.26
Flextail contacted me again to let me know my emails were being escalated.
Great! Had to wait a few days to be contacted. Where they informed me I would have to return the items at my cost
( that's fine and to be expected) to their depot in the USA. Also I would be liable for the customs charges to send it there. A small partial refund was offered.
Reply from Flextail2026-07-20
Dear Harv,
We're sorry to hear the delivery took much longer than expected and that our website didn't clearly communicate the shipping origin. We understand how disappointing it was for the items to arrive too late to be useful.
We also apologize for the lack of response to your emails regarding the return. To help resolve this quickly, please contact us at [email protected] with your order number and details or simply send the relevant details here. Our team will assist and provide a solution promptly.
Thank you for your honest feedback. We are working to improve our communication and shipping transparency.
Best regards,
The FLEXTAIL Team
N
Niko · 1 review · Experienced 2026-07-02 ·
★★★★★
Ordered a sleeping pad pump which never…
Ordered a sleeping pad pump which never arrived. Had to ask for a refund. They also don't release bad reviews on their own site so be aware of that. Will look for a better option.
Reply from Flextail2026-07-14
Dear Niko,
We're sorry to hear your sleeping pad pump never arrived and that you had to request a refund. We apologize for the inconvenience.
To help us investigate and resolve your case quickly, please contact us at [email protected] with your valid order number and relevant details. You can also reply here with the necessary information if preferred.
Thank you for your feedback. We take it seriously and are working to improve our service.
Best regards,
The FLEXTAIL Team
R
Ryan · 1 review · Experienced 2026-07-14 ·
★★★★★
Missing product + poor customer service
I ordered two products, a charging bank and a mosquito repeller. The charging bank arrived late, the mosquito repeller has never arrived. It's been 22 days since I placed my order. I have contacted their support channel multiple times and their only response has been to check with the courier. I can't even do that because everything is in Chinese... Terrible service. UPDATE: it has now been 36 days and I still haven't received a product or a refund, despite their response to this review they have done nothing. Stay away from the brand.
Reply from Flextail2026-07-14
Dear Customer,
We're sorry for the significant delay with your mosquito repeller and the late arrival of the charging bank. We also apologize that our support responses have not been more helpful and that the tracking information was difficult to understand.
To resolve this promptly, please contact us at [email protected] or provide your order number along with any other relevant details here. Our team will personally investigate both items.
Thank you for your feedback. We take your experience seriously and are committed to making this right.
Best regards,
The FLEXTAIL Team
c
customer · 7 reviews · Experienced 2026-07-14 ·
★★★★★
Great item
Great item, great company. Ours broke after 2 years and they sent our a replacement. All we had to do was pay postage. Happy customer.
Reply from Flextail2026-07-14
Thank you! We're glad you're happy with both the product and our service.
We appreciate you sharing that we stood by our product after 2 years and sent a replacement.
It means a lot to the FLEXTAIL team to have satisfied customers like you.
Happy adventuring!
The FLEXTAIL Team
I
Ian Dempsey · 4 reviews · Experienced 2026-06-22 ·
★★★★★
Flextail shower
Rubbish. Ordered the shower bag the 22nd of June 2026. This item has still not arrived. Supposedly it been misplaced by evri ive since contacted flextail on Instagram still no refund or replacement. If I i could choose again id have nothing to do with this company. Slow to react. 3 weeks is unacceptable imo
Reply from Flextail2026-07-14
Dear Ian,
Dear Customer,
We're truly sorry to hear that your shower bag ordered on 22 June has still not arrived and for the slow response to your inquiries. This is unacceptable, and we apologize for the frustration this has caused.
To resolve this quickly, please email us at [email protected] with your order number, or provide your order number along with any other relevant details here. We will personally check the status with the courier.
Thank you for your feedback — we take it seriously and are working hard to improve our delivery and support processes.
Best regards,
The FLEXTAIL Team
J
James Stevens · 2 reviews · Experienced 2026-05-23 ·
★★★★★
I ordered a power bank getting on two…
I ordered a power bank getting on two months ago now ,still not arrived showing in transit on the tracker . Contacted customer services on two occasions ,no reply .
Very disappointed about the lack of response and surprised as thought this was a trustworthy brand .
My advise is not to buy through them direct as your going to get scammed .
Reply from Flextail2026-07-13
Dear Jaames,
We're sorry for the long delay and lack of response.
We have already replied to you via email regarding your power bank order. Please check your inbox (and spam/junk folder).
If you haven't received it, feel free to contact [email protected] with your order number and we'll follow up immediately.
Best regards,
The FLEXTAIL Team
Still waiting for my friends gift to arrive. Won’t be back. Radicuous wait
Reply from Flextail2026-07-11
Dear Eugene,
We're truly sorry for the long delay with your friend's gift. We understand how disappointing this must be, especially for a special occasion.
Kindly check your email.
We truly appreciate your patience and hope to make this right for you.
Warm regards,
The FLEXTAIL Team
Bought a MAX pump 3 in white,
The pump itself seems to be good, but some attachments does not fit.
I've written to their support 2 times. But they just ignore me.
Reply from Flextail2026-07-08
Dear Aslak,
Thank you for the feedback on the MAX Pump 3 — we're glad the pump itself performs well.
We're sorry to hear the attachments don't fit properly and that your two support messages went unanswered. This is not the level of service we aim for.
Please email us at [email protected] with your order number and photos of the attachments.
We appreciate you bringing this to our attention and hope to make it right.
Best regards,
The FLEXTAIL Team
Dear Dennis,
Thank you! We're glad you love the product and had a great experience.
Your feedback means a lot to the FLEXTAIL team.
Happy trails!
The FLEXTAIL Team
S
Salvador Salas · 3 reviews · Experienced 2026-06-25 ·
★★★★★
Received nothing although they insist…
Received nothing although they insist they delivered it. There is no customer service where I can explain my problem.
Reply from Flextail2026-07-07
Dear Salvador,
We’re very sorry to hear about your experience and sincerely apologize for the inconvenience caused.
We would like the opportunity to look into this matter and assist you. Please contact us at [email protected] with your order details so we can investigate the issue and work toward a suitable resolution.
We appreciate your feedback and look forward to assisting you.
Best regards,
FLEXTAIL Team
J
JPD · 385 reviews · Experienced 2026-07-01 ·
★★★★★
Probably the worst customer service
I own quite a few Flextail products and mostly they are good. However, I would recommend not buying from them.
I bought a Tiny Sleeping Pad 30 days ago. The tracking has been incorrect the whole time. I contacted customer service two weeks ago and they said they would look into it. Nothing. Another two weeks later and still no delivery. Today I received a feedback survey saying I had received the sleeping pad 30 days ago and how is it! Wow. The tracking is wrong. They don’t respond to most emails to their support address. A company with ok products but awful customer service.
Strong AVOID.
Reply from Flextail2026-07-07
Hello Dear,
We're truly sorry to hear about the significant delivery issues with your Tiny Sleeping Pad and the lack of follow-up from our support team. This is not the experience we aim to provide, and we apologize for the frustration.
We take these matters seriously. Please email us directly at [email protected] with your order number right away. Our team will personally investigate the tracking error and expedite a resolution.
Thank you for your feedback and for owning several FLEXTAIL products. We hope to regain your trust.
Best regards,
The FLEXTAIL Team
Dear Patrick,
Thank you for your review! We're thrilled you love the product.
Your feedback means a lot to the FLEXTAIL team.
Reach out anytime at [email protected] if you need help.
Happy trails!
The FLEXTAIL Team
Eco repeller 3-1 non delivery item was ordered may 29 2026
Eco repeller 3-1 non delivery I ordered said product on the 29/05/2026. When the product was not delivered aftrer just over a month I was told it was still out for delivery and if it wasn’t delivered by Tuesday 31/6/2026 get back in touch with the customer service people who were dealing with the so called late delivery they would straight away issue either a refund or a replacement. On said day I told them I wanted a replacement as they said it would be done on said day. When asking them if they were sending missing order I’ve heard nothing since. I have told them that it is a matter of urgency as I have an up and coming camp soon still nothing. I have spent thousands with this company and am being treated this way. Customer service never greedy company definitely. I am so disappointed with them as I wanted to buy lots more items from them. But now I will go to one of there competitors.
It has finally arrived and I hope my next order I have given comes and I have no further problems. I have not received the promised 15% refund on my order
Reply from Flextail2026-07-07
Dear Wendy,
We are truly sorry to hear about the significant delay with your Eco Repeller 3-1 order and the lack of follow-up communication. This is not the level of service we aim to provide, especially to a valued customer.
Thank you for your patience and for letting us know the details. We take this matter very seriously. Our team will personally investigate what happened with your order and the missed replacement.
Kindly reach out to us via email at [email protected] with your order number. We will prioritize your case.
We deeply regret disappointing you ahead of your upcoming camping trip and hope to regain your trust. Your continued support has always been important to us, and we would hate to lose you as a customer over this.
Sincerely,
The FLEXTAIL Team
C
Clare · 10 reviews · Experienced 2026-06-30 ·
★★★★★
Still waiting for replacement to he sent
I ordered a Flextail Max pump 3. Came as ordered, used it for the first time camping. thought it was brilliant. then it needed recharging so i plugged it into my powerbank. Went to use it after a couple of hours. Nothing, dead. Initially getting customer service to reply was slow, but one I got in,it was good. They promised to send out a replacement 5 days ago, but I have heard nothing more. Have emailed several times to see if it is on the way. Nothing, ive just been ignored again. Happy to change the review if I get the Flex pump Max 3 in time to use it on my next trip
Reply from Flextail2026-07-07
Dear Clare,
Thank you for your review. We apologize for the delivery and support delays.
Please check your email — we have already sent you the replacement.
Let us know if you need any further help.
Best regards,
The FLEXTAIL Team
P
Philip Ryan · 15 reviews · Experienced 2026-06-20 ·
★★★★★
Bought a Flextail power bank in Nov 25
Bought a Flextail power bank in Nov 25, have used it six times for camping trips, noticed it swelled up when charging, got very hot thought it would explode . Messaged Flextail UK helpline no reply. I put it outside in a steel box and it burst open releasing acid like substance.
Reply from Flextail2026-07-07
Dear Philip,
Thank you for your review.
We have already reached out to you via email regarding the power bank issue. Please check your inbox (and spam folder) for our message.
If you haven't received it, send an email to [email protected] with your order details and we'll follow up immediately.
Safety first — we take this seriously.
Best regards,
The FLEXTAIL Team
D
Dennis Reed · 2 reviews · Experienced 2026-06-22 ·
★★★★★
No customer service response. Avoid.
Sadly even though we loved the pump when it worked, there seems to be no customer service or any way of getting in touch with this company to trouble shoot my now faulty pump. Tried website, email, Facebook message, chat. Not one response. Considering the price tag, very poor.
Reply from Flextail2026-06-24
Dear Dennis,
Thank you for taking the time to share your feedback. We are very sorry to hear about your experience and sincerely apologize for the frustration caused.
This is absolutely not the level of service we aim to provide, and we fully understand your disappointment regarding the difficulty in reaching us.
We have checked our system but were unable to locate your order based on the information provided. Could you please contact us at [email protected] with your order details so we can look into this for you as quickly as possible?
Once received, our team will investigate the case promptly and provide a suitable solution.
We truly regret the inconvenience caused and appreciate your patience and understanding.
Best regards,
FLEXTAIL Team
D
Darren Gaudry · 4 reviews · Experienced 2026-06-23 ·
★★★★★
Faulty ZERO POWER 10,000C and No…‼️‼️‼️
I purchased a Flextail ZERO POWER 10,000C power bank and unfortunately my experience has been extremely disappointing.
The power bank appears to be faulty and has not performed as advertised. As someone who spends a lot of time hiking and relying on battery power in remote areas, having dependable equipment is essential. Unfortunately, this product has failed to provide that confidence.
What has been even more frustrating is Flextail’s complete lack of customer support. I have made multiple attempts to contact the company regarding the fault and to seek assistance, but my emails and support requests have gone unanswered.
Because I have been unable to get any meaningful response or support from Flextail, I am now left with no option but to pursue a chargeback and refund through my bank.
I understand that products can occasionally be defective. What I find unacceptable is a company failing to acknowledge or respond to a customer who is attempting to resolve a genuine warranty issue.
Based on my experience, I cannot recommend the Flextail ZERO POWER 10,000C. A faulty product is disappointing, but being ignored by customer support has been far more frustrating than the fault itself.
I hope Flextail improves both its product quality control and its customer service processes in the future.
Reply from Flextail2026-06-24
Dear Darren,
Thank you for taking the time to share your feedback. We are very sorry to hear about your experience with the product and the difficulties you encountered when trying to reach our support team.
We would like to kindly confirm that we have been in communication with you via email, and the replacement was arranged following our correspondence. We have also already issued a new tracking number for your order. We are sorry for the delay and any inconvenience this may have caused.
We also sincerely apologize for the lack of timely communication you experienced. This is not the level of service we aim to provide, and your feedback has been shared with our team for review and improvement.
We truly appreciate your honest feedback and your patience.
Best regards,
FLEXTAIL Team
T
Tom Bezants · 10 reviews · Experienced 2026-06-19 ·
★★★★★
Poor customer service
Poor customer service
I ordered a pump from this company over a month ago, I’ve not received the item. I sent an email and received a generic / AI generated response which didn’t answer my query. I’ve sent further emails and received no response. I’ve tried to use their online chat which is only AI and even though it says it will put you through to an agent it never does.
I’ll have to approach my credit card company to have the funds refunded, but this is a really disappointing service.
Reply from Flextail2026-06-24
Dear Tom,
We are very sorry to hear about your experience and the frustration this has caused you. We fully understand how disappointing it must be not to receive your order after such a long wait.
We would like to confirm that we have responded to your previous email enquiries. However, it is possible that our replies may not have reached you or may have been filtered into your spam/junk folder, and we sincerely apologize for any inconvenience this may have caused.
Regarding your order, we have already contacted the logistics provider to investigate the shipment status and are actively following up to help speed up the delivery.
We truly regret the inconvenience and appreciate your patience and understanding.
Best regards,
FLEXTAIL Team
M
Matt Ryan · 7 reviews · Experienced 2026-06-11 ·
★★★★★
No after sales support - useless warranty
I bought a tiny pump X3 for camping trips. It was great the first time I used it to inflate air mattresses and chairs. the next time I used it however it cut out and smelled of burnt electrics. Since then, after a full charge it starts ok then quickly slows down and then cuts out.
I have contacted Customer Services twice with a warranty enquiry, as per their website. I have had no reply or acknowledgement at all.
Reply from Flextail2026-06-24
Dear Matt,
Thank you for sharing your experience.
We are very sorry to hear about the issue you encountered with your Tiny Pump 3X, and we sincerely apologize for the lack of response you mentioned. We have checked our records but were unable to find any previous contact or warranty request linked to your details.
To ensure we can properly investigate and resolve this for you as quickly as possible, please contact us directly at [email protected] with your order information and a brief description of the issue. Once received, our team will prioritize your case and get this resolved for you as soon as possible.
Kind regards,
FLEXTAIL Team
