Flextail

Dear Tia, We are really sorry to hear about your disappointment, especially as this was intended as a Father’s Day gift. We completely understand how frustrating this situation must feel. We would like to kindly clarify that we do provide estimated delivery times on our website and in our shipping policy. However, we understand that this information may not always be noticed clearly during the ordering process, and we are sorry for any confusion caused. At the same time, please rest assured that your feedback is taken very seriously. We will continue working on improving the clarity of our website information and the overall customer experience to avoid situations like this in the future. We sincerely apologize again for the inconvenience and appreciate your understanding. Best regards, FLEXTAIL Team

Hi, Thank you for your kind feedback. We’re really pleased to hear that you had a positive experience with our customer service. Your support means a lot to us. Best regards, FLEXTAIL Team

Dear Simon, We are very sorry to hear about your experience and the frustration this has caused you. We would like to kindly apologize that the product did not meet your expectations. Your feedback regarding the performance is taken very seriously, and we will forward this case to our relevant team for further investigation and product review. At the same time, we would like to assist you further. Could you please contact us at [email protected] with your order details? Our team will promptly look into your case and provide a suitable solution as quickly as possible. We truly regret the inconvenience caused and appreciate your understanding and patience. Best regards, FLEXTAIL Team

Dear Matheus, Thank you for taking the time to share your feedback. We are very sorry to hear about your experience and the inconvenience caused by the faulty item. We sincerely regret that the product did not meet your expectations, and we understand how disappointing this must have been. After checking our system, we can confirm that a refund has already been successfully processed for your order. If there is any discrepancy or if you have not received it, please feel free to contact us at [email protected], and we will be happy to verify and assist you further. We truly apologize for the inconvenience and appreciate your understanding. We will also share your feedback with our product team as part of our ongoing efforts to improve our products and user experience. Best regards, FLEXTAIL Team

Dear Stavros, We are really sorry for the mistake with your order and the inconvenience this has caused you. It is also disappointing to hear that you did not receive a response to your emails in a timely manner, and we sincerely apologize for that delay in communication. We have already arranged a replacement for the correct repellent mats, and the replacement parcel has now been shipped. We truly appreciate your patience while we resolve this for you. If you need any further assistance, please feel free to contact us at [email protected]. Best regards, FLEXTAIL Team

Dear Martin, Thank you for your feedback. We are very sorry to hear about your experience with the Tiny Pump and the difficulty you had contacting support. We have checked our records but were unable to find any order or previous contact details linked to your case. Could you please reach out to us directly at [email protected] with your order details? Our team will be happy to look into this and assist you as quickly as possible. Kind regards, FLEXTAIL Team

Hi, Thank you for taking the time to share your feedback. We are sorry to hear that your experience did not meet your expectations. We would like to sincerely clarify that during our crowdfunding campaigns, we always prioritize fulfilling orders for backers before the product becomes available on other sales channels. After the fulfillment stage, the product may later be offered through different platforms or promotional activities, where pricing can vary depending on timing, region, and marketing conditions. We understand that this may feel disappointing, and we truly apologize for any confusion or frustration caused. If you have any concerns regarding product quality or usage, please feel free to contact us at [email protected] — our team will be happy to assist you. We also value your feedback and will take it into account as we continue to improve both our campaign communication and overall customer experience. Best regards, FLEXTAIL Team

Dear David, Thank you for taking the time to share your feedback. We are sorry to hear that your experience did not meet your expectations. We would like to kindly clarify that the product listing contains multiple selectable options, and each option represents a different item with its own price and specification. On the product page, each option is labeled and shown with its corresponding product and price to help customers make the right selection. The item you ordered was the ultra-light charging cable option, rather than the power bank. We also want to clarify that the price displayed on our website may be shown in AUD (Australian Dollars) depending on the region settings, which can sometimes lead to confusion when comparing values. We understand how this may have caused misunderstanding during checkout, and we sincerely apologize for any inconvenience this has created. Please rest assured that we take your feedback seriously and are continuously working to improve product clarity and the shopping experience. If you still need assistance with your order, our support team is always happy to help. Best regards, FLEXTAIL Team

Dear Graham, Thank you for taking the time to share your feedback. We are very sorry to hear about your experience and understand your frustration regarding the delay. We have checked our system but were unable to locate your order based on the information available in this review. Could you kindly confirm whether you have now received the parcel? If not, please contact us directly at [email protected] so we can look into this matter urgently and assist you further. We truly regret the inconvenience caused and appreciate your patience. Please rest assured that we will also share your feedback regarding the logistics experience with the relevant team for review and improvement. Thank you again for bringing this to our attention. Best regards, FLEXTAIL Team

Dear Loretta, Thank you so much for your kind feedback. We’re really glad to hear that you’re happy with both our service and product quality, and that delivery met your expectations. We truly appreciate your support and recommendation. Kind regards, FLEXTAIL Team

Dear Jeffrey, Thank you very much for taking the time to share your feedback. Your positive experience means a lot to us. We truly appreciate your support and are glad the product met your expectations. If you ever have any questions or need assistance, please feel free to reach out. Kind regards, FLEXTAIL Team

Dear Wendy, Thank you for taking the time to share your feedback. We’re really pleased to hear that you’ve had a positive experience with your FLEXTAIL products. We truly appreciate your continued support and wish you many more smooth and enjoyable travels ahead. Kind regards, FLEXTAIL Team

Dear Priscilla, Thank you very much for your continued support. We are sorry to hear about the issue you experienced with your earlier purchase, but we are very glad to know that your recent units have met your expectations and that you find the material more sturdy and improved. Your feedback is extremely valuable to us, as it helps us understand product performance over time and continue improving our design and quality. We truly appreciate your trust and support, and we look forward to serving you again in the future. Kind regards, FLEXTAIL Team

Dear Kyle, Thank you for taking the time to share your feedback. We are very sorry to hear about your experience and understand your frustration regarding the delivery delays and logistics issues you encountered in the UK. We truly appreciate you bringing this to our attention. We will make sure to forward your experience to the relevant teams so they can review the situation with our logistics partners and work on improving both delivery reliability and service quality in your region. Thank you again for your honest feedback—it is very valuable in helping us improve. If you have any further issues or need assistance, please feel free to contact us at any time, and we will be happy to help. Kind regards, FLEXTAIL Team

Dear Mctavish, Thank you for taking the time to share your feedback. We also truly appreciate your recognition of our air pumps and portable shower products. We are very sorry to hear that the Tiny repellent did not meet your expectations. We understand your disappointment and sincerely apologize for any inconvenience caused. Please kindly contact us at [email protected] with your order details. Our team will carefully review your case and do our best to investigate and provide a suitable solution for you as quickly as possible. We appreciate your understanding and the opportunity to assist you further. Kind regards, FLEXTAIL Team

Dear Chin Heng Teo, Thank you very much for your kind words and for taking the time to share your experience. Your feedback is greatly appreciated and will be shared with our team as encouragement to continue delivering responsible and helpful service. Thank you again for your support and trust in FLEXTAIL. Kind regards, FLEXTAIL Team

Dear Brian, Thank you for taking the time to share your feedback. We are sorry to hear about your experience. We have carefully checked our system, but we are unable to locate any order details under your information. It is possible that the product was purchased through a different retailer or authorized distributor. In such cases, we kindly recommend contacting the original point of purchase for direct after-sales support. However, we are still happy to assist wherever possible. Please feel free to contact us at [email protected] with your order details or proof of purchase, and our team will do our best to look into your case and provide assistance. We appreciate your understanding. Best regards, FLEXTAIL Team

Dear Matthew, Thank you for taking the time to share your feedback. We are sorry to hear about your experience and understand your frustration regarding the delivery time and tracking information. We would like to kindly clarify that our estimated shipping times are stated on our website to inform customers in advance that international delivery may take longer depending on the destination country and local carrier handling process. That being said, we sincerely apologize for any inconvenience caused. We fully understand your concerns and are continuously working with our logistics partners to improve both delivery speed and tracking transparency, in order to provide a better customer experience. We truly appreciate your feedback, as it helps us identify areas where we can improve. Kind regards, FLEXTAIL Team

Hi, Thank you for your feedback. We are sorry to hear about your experience and truly understand your frustration regarding the mosquito repellent pad supply. The original monthly supply plan was introduced as part of a promotional program for early users. As the program evolved and in order to ensure long-term sustainability and fair distribution of stock to all customers, the program has been adjusted. We understand this may not meet your expectations, and we sincerely apologize for any inconvenience caused. Please rest assured that we do provide after-sales support and always aim to assist our customers where possible. We kindly ask you to contact our support team at [email protected] with your order information so we can review your case in detail and do our best to provide a satisfactory solution for you. We appreciate your understanding and the opportunity to assist you further.

Dear Andre, We are very sorry to hear that the product did not meet your expectations and that it did not work as you had hoped. We fully understand your frustration, and we sincerely apologize for any inconvenience caused. Regarding your refund, we would like to clarify that in some cases we do not request the return of the item in order to avoid additional inconvenience for our customers. If you experience any issues with your refund or need any further assistance, please feel free to contact us at [email protected], and we will be happy to check and support you further. We also truly appreciate your feedback and will forward your comments to our product team for further review and improvement, so we can continue to make our products better in the future. Best regards, FLEXTAIL Team