Flycurvy is a curvaceous global online destination that provides today's comfortable and avant-garde fashion plus size women's clothing.If you are tired of going out looking for other people wearing exactly the same clothes, or if you are looking for a brand new look that no one else has, you have come to the right place. We provide the latest (almost daily) female plus-size fashions on the street at prices you can afford.We always put the needs of consumers first, hoping that curvaceous women can gain more confidence through Flycurvy products. This is a large-size women's clothing brand that aims to show the curvaceous beauty of women.
Most reviewers were unhappy with their experience overall. Customers frequently complained that the received products looked completely different from the online advertisements, featuring incorrect colors and extremely cheap fabrics. Buyers also experienced major delivery delays, waiting several weeks or months for their packages to finally arrive. Furthermore, people encountered severe difficulties attempting to make returns, often being offered inadequate partial refunds instead of their full money back.
Some reviewers were happy with specific pieces that arrived in good condition and fit properly without issues. A few customers also praised the soft material and overall attractive design of certain garments they purchased.
Ordered on July 19, it’s now October 14 and still nothing. Was told sorry for delay shipment arriving September. Not happy
Flycurvy 回复2023-10-16
Dear MARIANNE IVEY,
We apologize for any inconvenience the delay may have casued. We take customer feedback seriously and will forward your fwwdback to the relevant team to initiate the necessary steps to resolve this problem.
Your order has been in transit. Please find the info in the wmail we recently sent you to learn more details. If you have any queries, please feel free to email us.
Best Regards,
Customer Complaint Team
[email protected]
I ordered one top & two dresses on Sept 30th and have not received any type of notification, or tracking number. I ordered it for a wedding that has come & gone. I would still like the items, They must be in la-la land.
Flycurvy 回复2023-10-13
Hello,
We are sorry for any inconvenience caused by the delay in shipping your order.
Should you want the item for a specific occasion, please feel free to contact our customer service team with the SKU of the item to inquire about its shipping time.
The email address is [email protected].
Best Regards,
Customer Complaint Team
[email protected]
I made an order on 23rd August, other than confirmation order email I have had nothing from them and have had no delivery.
Dont think i even got tracking number.
Flycurvy 回复2023-10-09
Dear Gill,
We apologize for the delay in shipping your order. Should you have awaited your order for a while without any update, please feel free to contact our customer service team to inquire about its shipping time. If it cannot be delivered as expected, you are always allowed to ask for a cancellation of the order before shipment.
Regards,
Customer Complaint Team
[email protected]
I apologize for my past comments, although it took a long time I did receive my order. I still believe better tracking would help.
Flycurvy 回复2023-10-05
Dear customer,
We apologize for any inconvenience caused. After receiving the confirmation email, there would be a wait for the delivery, which takes about 2-3 weeks. We eope you can understand.
We are glad to inform you that your order has been delivered on 10/03. We will be sending you an email to tell you more details about the delivery.
If you have any follow-up queries, please feel free to reach out.
Customer Complaint Team
[email protected]
They had my address and sent it to different suburb. Sent them proof from Australia post pictures of the address on parcel.blamed Australia post said they changed address on it.who delivered to it to the address flycurvy put on it, can't get it back. Once I sent the photo to them they blamed courier for changed address. They will never take responsibility for their own mistakes. They only offered me half the money back as their final offer. They do not honour their promise of full refund or replacement. Do not buy from this company as they are rip off's who don't responsibility for their own mistakes. They have been horrendous to deal with. I would not recommend them at all. It has been going on for weeks trying to get a resolution. Kim Renshaw
Flycurvy 回复2023-10-05
Hello,
We apologize for your dissatisfaction with the delivery issue. Please escalate your case to the customer complaint team at [email protected]. We will investigate the case deeply and take care of it so that we can serve you to your satisfaction.
For your convenience, our team member has sent you an email to start the process of resolving the issue. Please check your inbox. We hope to hear from you and that this issue is resolved ASAP.
Best Wishes,
Customer Complaint Team
[email protected]
It was super easy to order and had awesome products with a huge variety. It was easy for me to get the size that fits perfect. High quality workmanship of product and carefully packaged.
Totally love my top.
I bought items from this company two of them were fine, two are two big and two have not arrived, as yet (going on a month and a half). The two that were too big, I would like to return. It has been 5 days of going back and forth by email trying to resolve it and still as of today, I do not have all the information I need to return. Silver options they gave me. One - keep the outfits order the right size and they'll take 50% off the price. No. Two - keep the product and we'll give you 30% off your bill. No. Three- return for a full refund. Yes, but it has taken them 4 days to send me an address. That states the following:
This is the Adress(please do not return directly since a return form is needed.):
J&M Global Logistic Inc
98 Wakefield Ave #3C
Staten Island, NY 10314, USA
+1-332-256-8382
Didn't send me the form now it's 5 days for me to request the form being sent to me. Call the number they provided. They are not accepting calls at this time. This is ridiculous.
This is the second time I've ordered with this company, giving them the benefit of the doubt things do happen. I will never ever order from this company again. If I could have given zero stars that's what I would have given
Flycurvy 回复2023-09-27
Dear Maryjane Lindsay,
Thank you for bringing this issue to our attention. We apologize for the inconvenience and frustration you have experienced with our customer service. We appreciate your feedback as it helps us identify areas for improvement.
We understand your concerns regarding the sizing of the items and the delay in receiving the products. We apologize for any confusion or inconvenience caused during the return process. Please be assured that we are actively working to resolve this matter as quickly as possible.
Regarding the return options provided, we apologize if they did not meet your expectations. We understand your preference for a full refund, and we apologize for the delay in providing you with the return address and form. We have taken note of your feedback and will work on streamlining our processes to ensure faster response times and better communication.
In order to rectify this situation, we will send you an email and expedite the process to the give you the return form. Please reply to our email with a confirmation.
As for the pbone number and address, please note that the return address is managed by a third-party cooperative company that only handles returns by mail. The phone number is also not Flycurvy's.
We await yoru reply.
Customer Complaint Team
[email protected]
Took 10 weeks to receive my pantsuit. Tracking info did not work. I tried to cancel order but Flycurvy would not cancel as is was in transit. ( by slow boat). When it arrived it was too small. I asked for return label and wanted refund and Flycurvy wants me to take a picture showing it doesn’t fit. Invading my privacy, wanting me to photo how the top wont go over my chest. Do not buy from this company! Warning!
Flycurvy 回复2023-09-26
Dear customer,
We apologize for any inconvenience caused by the slow delivery and are sorry to see that the item came small.
We would like to clarify that we requested photos for mere verification purposes. The picture was kindly requested not as an obligatory requirement but as an option only. We apologize if it appeared like we invade yoru privacy. We assure you that the CSR didn't mean it.
We suggest you escalate your case to our customer complaint team, who will promptly assist you in returning the item and processing the refund. The email address is listed below.
Best regards,
Customer Complaint Team
[email protected]
Flycurvy is the only place that the size is correct and I love the different tops and dresses you make. The order takes a while to come and I can't wait to receive my purchase each time. The emails are not too many so that I can see at least once a day, any new and exciting offers or new clothes.
The wrong dress was sent, but fortunately I like the wrong dress.
The customer service was great giving me a choice of options to make things right.
I chose keeping the dress and recieved a 50% refund.
Ordered a dress on 7-30-23. It’s now 9-19-23 and it still hasn’t been shipped. I wrote them to cancel the Order since I no longer need the item and they offered to give me $10 off my next order! What a joke. Now I’ll wait to see how long it take to refund my money.
Flycurvy 回复2023-09-20
Dear customer,
We apologize for any inconvenience caused by the delay in shipping your order.
Please note that the 10 USD gift card was offered only to serve as a token of apology and compensation for the time you wait for the order. If you cancel the order, of course the refund will be issued. The refund will takes about 2 weeks to be successfully completed. But as a gesture of goodwill, we will expedite it for you.
Should you have any follow-up questions, please feel free to contact us.
Faithfully,
Customer Complaint Team
[email protected]
I was very excited when I came across Flycurvy. Their options looked great! However, I placed a pretty large order on August 4/23 and received the items in various shipments around the 4 week mark. The quality, sizing and fit were disappointing. I tried to contact customer service to return these items and I haven’t much success. Their response time is slow and the answers are limited. I am still waiting for a return shipping address so I can get a refund. I am concerned I’ll miss out on the refund because of their delay in response. Very disappointing for sure. I will not order from Flycurvy again.
Flycurvy 回复2023-09-15
Dear Julie,
We apologize that the items fell short of your expectations.
We investigate the case and found that the longest tiem you wait for response from our customer supoort is 19 hours and the shortest witing time was 4 hours. The range was within our required response timeframe -- 24 hours. We apologize for any inconvenience caused by the wait but wish you could understand.
As for the return process, we apologize if it caused any misunderstanding. We require returns for a full refund to be shipped back to us at the customer's expense. However, we also offer other choises for certain situations where returning the product may not be possible or practical. This may lead to delay in giving the return address.
We suggest you contact our customer complaint team at [email protected]
Regards,
I have purchase about 10 tops and three mother-of-the-bride outfits and a pair of earrings from FlyCurvy. I have been consistently impressed with the whole experience! The website makes it very simple to place the order and the products have always arrived within three weeks. The clothing is exactly as pictured, well-made and easily washable. I have received dozens of compliments on these items. Of course I will purchase more from FlyCurvy as they introduce new designs.
I ordered a size too small and was given sufficient options to receive my correct size in time for the event I’d planned to wear the dress to. I also received a credit to support additional costs for shipping. I will definitely order again and have referred this site to several friends. Thanks!
Would never buy from this company again I'm still waiting a month now for my order it's a joke if you can't give me my order please give my money back
Flycurvy 回复2023-09-06
Hello,
We are sorry for any inconvenience.
Should you have awaited your order for a while without any update, please feel free to contact our customer service team to inquire about its shipping time. If it cannot be delivered as expected, you are always allowed to ask for a cancellation of the order before shipment.
Customer Complaint Team
[email protected]
being plus size means finding many ugly clothes and little variety.
Fly Cury embraces the plus size woman to help make her feel beautiful. While I haven't been brave enough to try the other color leggings, I feel comfortable in them and will try to wear other colors than black and grey soon.
I love the tops! Even though I haven't had a chance to wear it yet (was bought for a specific occasion that hasn't happened yet), I love the pant set.
Cant complain about the Support Dept but the product is terrible. Sizing is so off. All 4 items I bought were far too big, especially in the bust area. The jackets that went with the dresses had absolutely no shape, nothing like what was shown on the models and once again were too large. Time frame for despatch was much longer than shown on website. I asked for a credit and they firstly got back to me asking me to take photos, so it would help with there manufacturing - why should I, I explained what was wrong so isnt that something they should be looking into. Then they said they would send me options if I sent the photos - but credit wasn't mentioned. I have now insisted on a credit so we will see what happens. I cant recommend this company
Flycurvy 回复2023-09-04
Dear Karen,
We apologize for any inconvenience caused by the size issue with your first order. We offer a size chart for each item and suggst customers to refer to it before checking out.
We would like to clarify that we kindly request you to send us the requested photo so that we can better understand the issue, adjust our future production and offer you a suitable solution.
We tried to identify your order ID via your username here to take care of the issue but failed. Therefore could you please provide us with your order details, such as the order number and the email address used for the purchase? This will assist us in locating your specific order and initiating the necessary steps to resolve this issue to your satisfaction.
Customer Complaint Team
[email protected]
Looking forward to hearing from you.
Scam
Placed order July 14/2023 and still have not received it as of Aug 26/2023. I have contacted support and I get numerous emails with the same apologizes for the inconvenience caused. I requested cancellation of order and refund. I then get this email dated
Aug 22 saying they have checked with warehouse and order is ready and ready to ship. once shipped i with get shipping confirmation and tracking number and wait 10-20 to receive order. Nothing happened.
AUG 26 order again is expected to ship today as they require more time to ensure the quality of the item. Once order has shipped i will receive tracking number and delivery will be one to three weeks.
I am out of patience and understanding they keep thanking me for.
Flycurvy 回复2023-08-28
Dear Dawn,
We sincerely apologize for the delay in shipping your order. If you don't like the communication with the support team, please feel free to escalate the case to customer complaint team at [email protected].
Best Regards,
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