Flycurvy

Dear Johanne, Thank you for bringing your order to our attention. The remaining 2 items has been in transit since May 25th when it was shipped. If you check your order on the site you can see which one has been delivered and which one is yet arrived. Or kindly email us at [email protected] to inquire about the status of your order. Best Regards, Flycurvy Customer Service

Dear Ruth, We are thrilled to hear that you love the unique and stylish clothing options offered by our company. Your feedback is valuable and helps us serve you better. However, we are sorry to learn that your orders arrived wrinkled, which is causing you inconvenience. We apologize for this inconvenience and want to assure you that we always strive to deliver exceptional quality products that meet your expectations. We have taken note of your concern and are working on developing better packaging methods to ensure that your orders arrive in the best possible condition. Meanwhile, we recommend using a steamer or an iron to smooth out any wrinkles and enhance the appearance of the clothes. We value your business and please let us know if you have any further concerns, and we will do our best to assist you. Thank you for choosing Flycurvy. We look forward to serving you better soon. Best regards, Flycurvy Team

Dear Denise, Thank you for taking the time to share your recent shopping experience with us. We appreciate and welcome your feedback, as we constantly strive to improve our services and products. We are thrilled to hear that most of the items you received exceeded your expectations. We apologize for the quality issue with the pant suit and dress you mentioned. This is certainly not the level of quality we aim to provide our customers, and we are sorry for any inconvenience caused. However, we are glad to hear that you are still satisfied with your purchase and the value for money you received. We take pride in providing affordable yet stylish and high-quality products to our customers. Please do not hesitate to contact us if you need further assistance or if you have any other feedback to share with us. We look forward to serving you again in the future. Best regards, Flycurvy Team

Hello there, Thank you for your feedback. We identified your order ID successfully and didn't see an email thread between the support team and your account email. To help you log in your accout successfully, we suggest you use the original email address to contact us and to log in on the site so that you can check your order status. Your order has been shipped out, and an email with a tracking number has been sent to your email upon shipping. If you didn't see it after logging into your account, please feel free to email our customer complaint team at [email protected]. Best Regards, Flycurvy customer service team Update: Hello, we emailed you to inform you of the latest status of your order but the email didn't get through. We have no idea why. But to get assistance in checkiing your order, please message "Flycurvy official" on Facebook. Best Regards,

Dear Maz, Thank you for taking the time to share your experience. We are sorry to hear that the purchase didn't meet your expectation in terms of fitting, quality, and return policy. Regarding the quality and fit of the items, we assure you that our products undergo rigorous quality checks before being shipped out. However, we understand that each customer is unique in their preferences, and we will do our best to improve our overall quality and fit. Regarding the return shipping, we understand that this may have been an additional inconvenience to you. However, as per our policy, we require all customers to cover the return shipping cost. We understand that this may not be ideal but it is a necessary policy to ensure that we can continue offering affordable prices. We would like to reach out to you to address the issue ASAP, hoping that we can alleviate some of the frustration you have experienced. But we need your order ID and email address (or other info). Or kindly email us at [email protected]. Looking forward to hearing from you. Sincerely, Customer Complaint Team [email protected]

Dear Kath, We are sorry for your disappointment at your experience. Our receiving center is in the USA and the address on the package was only a transportation depot. As for the fititing, because each of our merchandise has its independent design and material, with different body shapes, the fit of products may have various effects though they are at the same size. Regarding the return shipping, we understand that this may have been an additional inconvenience to you. However, as per our policy, we require all customers to cover the return shipping cost. We understand that this may not be ideal but it is a necessary policy to ensure that we can continue offering affordable prices. So we hope you get your understanding. Our customer complaint team has sent you an email to proceed to resolve the issue, hoping to serve you to your satisfaction. Please check your inbox. We hope to hear from you and that this issue is resolved ASAP. Best Wishes.

Dear Anu, Thank you for taking the time to provide us with your feedback regarding your recent order with Flycurvy. We regret to hear that your experience with our return policy did not meet your expectations. At Flycurvy, we strive to provide exceptional customer service, and we apologize for any inconvenience or frustration caused by our return process. We understand that returning items can be a hassle, and we appreciate your feedback about the photo and description request. This information is essential to help us understand the issue with the fit so that we can continue to improve our product offerings. Please be assured that we take your concerns seriously, and we will improve our return process. Our customer complaint team has sent you an email to start the process of resolving the issue. Please check your inbox. We hope to hear from you and that this issue is resolved ASAP. Best regards, Flycurvy Customer Complaint Team [email protected]

Hello there, We apologize for your dissatisfaction with the quality of the item received. Please rest assured that orders are returnable and refundable -- you can reach out to us at [email protected] to sort it out. We tried to identify your order ID via your username here to take care of the issue but we failed. So we wonder if you could kindly provide your order ID and other info? We want to help you with this issue. Looking forward to hearing from you. Best Regards, Flycurvy customer complaint team [email protected]

Hello, Thank you for sharing your recent shopping experience with us. We truly value your feedback and are very sorry to hear about the issues you have faced. We apologize for the delay in receiving your items and for the mix-up with your mother of the bride santsuit. This is not the level of service we strive to provide and we completely understand how frustrating this can be. Regarding the refund, please rest assured that we will fully refund the amount you paid for the incorrect items. As for the return, our customer complint team already email you ([email protected]) to help you with it. Please check your inbox. Please let us know how we can assist you further and we look forward to hearing back from you soon. Best regards, Customer Complaint Team

Hello, We are sorry for any inconvenience. If you don't feel satisfied with the communicatoin with the support team, we suggest you contact the customer complaint team at [email protected]. We tried to identify your order ID via your username here to take care of the issue but we failed. So we wonder if you could kindly provide your order ID and other info? We want to help you with this issue. Looking forward to hearing from you. Best Regards, Flycurvy customer complaint team [email protected]

Dear Heather, We are sorry to hear that the dresses you ordered took a longer time to arrive than expected and did not fit as well. We understand how frustrating it can be to wait for an item to arrive that doesn't meet your expectations. We apologize for any inconvenience caused during the return process. Our team strives to make the process as simple as possible, so we are disappointed to hear that you found it too much trouble to go through. Your satisfaction is important to us, and we would like to make it right if given the opportunity. If you'd still like to return the unfit item, kindly email us ar [email protected]. We will help you to your satisfaction. Best regards, Flycurvy customer complaint team [email protected]

Hi Jess, Thank you for your recent purchase and taking the time to provide your feedback. We are sorry to hear that the jeans you ordered did not fit you well. We are committed to providing a satisfactory shopping experience and apologize for any inconvenience caused. Our team uaually process refunds within three days after receiving customers' return tracking numbers. If you have already given us the return tracking number yet have not seen the refund, kindly allow it 3- 5 working days to complete the process. If you still didn't see the refund after the timeframe, we sugget you contct us and the bank to see what's going on with the refund. Could you email us at [email protected] so that we can look into the issue and offer you our assisatnce? Best regards, Flycurvy Customer Complaint Team [email protected]