Flycurvy

Dear Kathi, We sincerely apologize if the tops you received did not meet your needs. Our customer satisfaction is of utmost importance to us, and we would like to rectify this situation for you. Therefore, our customer complaint team will identify your order and email you to resolve this issue. Additionally, we would like to clarify that we have a refund policy in place for situations like these. If the tops you received are indeed not up to our fitting standards, we would be more than happy to offer you a refund or an exchange for different sizes. Rest assured that we value your business and want to ensure your satisfaction. Once again, we apologize for any inconvenience you may have experienced. Your feedback is essential in helping us improve our products and services. Best regards, Customer Complaint Team [email protected]

Dear Diane, Thank you for taking the time to leave us a review regarding your recent purchase from Flycurvy. We greatly appreciate your feedback and are thrilled to hear that you received your ball gown/evening dress on time for your upcoming event. We apologize for any confusion regarding the design of the dress. We understand your concerns about the V back, and we will certainly review our website to ensure accurate descriptions of our products. Your feedback helps us improve our customer experience. We are pleased to hear that despite this glitch, you are satisfied with the overall quality of the dress. We take pride in creating stunning garments with exquisite sequin details. We are delighted to know that your husband is in awe of the dress and that it presents very well. In regards to the length, we apologize for any inconvenience caused. Thank you for letting us know. We hope the alterations made by your mother will ensure a perfect fit for you. Once again, we appreciate your kind words and are grateful for your support. Should you need any further assistance or have any other questions, please do not hesitate to contact us. We are always here to help. Best regards, Flycurvy Team

Dear Virginia, Thank you for taking the time to write your feedback on FLycurvy. We completely understand the challenges that come with online clothes shopping, especially when it comes to returns. We apologize for any inconvenience caused by the damaged item you received. However, we're thrilled to hear that our customer service team was able to promptly address the issue and provide a satisfactory resolution by issuing you a credit. Your satisfaction is our top priority, and we are delighted to know that the remaining nine pieces in your order surpassed your expectations. We strive to offer a diverse selection of styles and sizes to cater to all our valued customers, recognizing that individual preferences can vary significantly. We truly appreciate your support and look forward to continuing to serve you in the future. If you have any further questions or require assistance, please don't hesitate to reach out to us. Warm regards, Flycurvy Team

Dear Beverly, Thank you for taking the time to sahre your feedback and we qpologize for any inconvenience the return process may cause. We understand that the requirement to pay for shipping may not be ideal but it is a necessary policy to ensure that we can continue offering affordable prices. We apologize for any inconvenience caused by the additional step of emailing a photo of the form to us. This is a measure we have taken to ensure a smooth and accurate return process. Then we can expedite the refund process and prevent any potential delays. We appreciate your patience and cooperation in this matter. Rest assured that once we receive your returned package and the necessary documentation, our team will process your refund promptly. Best Regadrs, Customer Complaint Team [email protected]

Hello, We are sorry for any inconvenience. Should you have awaited your order for a while without any update, please feel free to contact our customer service team to inquire about it. If it cannot be delivered as expected, you are always allowed to ask for cancellation before shipment. We will refund you in three days if the order is canceled. If you have any further queries, please feel free to email us. Customer Complaint Team [email protected]

Hello, We are sincerely sorry for any inconvenience the material and sizes of the items you purchased migh have caused. If you need to deal with this order, we suggest you email our customer service. Best Regards, Flycurvy Team

Dear Kim, We are sorry to hear that the item fell short of your expectation. We would like to clarify that we offer a partial refund as a gesture of goodwill to customers who prefer to keep the product. However, we do also offer full refunds after customers return the product. We would like to rectify this situation and regain your trust in our brand. Please provide us with your order details, such as the order number and the email address used for the purchase. This will assist us in locating your specific order and initiating the necessary steps to resolve this issue to your satisfaction. Kind regards, Flycurvy Customer Service [email protected]

Dear Maria, Thank you for the feedback. Please rest assured that we are not a scam and all the 5-star reviews come from customers' real esssrsesses (fake reveiws will be removed by the authority of this platform). We are sorry that the stock of the order was not enough. When the backorder might affect the shipping time, our customer service might suggest the customer change a style that can be shipped out soon. Of course, if you don't like to make a change you can clncll it for a refund. We saw that your order was canceled. So you will receive the $50 soon. If yuu have any queries, please feel free to email us at the address provided. Customer Complaint Team [email protected]

Hello there, We apologize for your dissatisfaction with the quality of the item received. Please rest assured that orders are returnable and refundable -- you can reach out to us to sort it out. We tried to identify your order ID via your username here to take care of the issue but we failed. So we wonder if you could kindly provide your order ID and other info? Our email address is [email protected], we want to rectify the situation. Looking forward to hearing from you. Customer Complaint Team [email protected]