FORESMART

Zeid泰国 · 写过 1 条评价 · 体验于 2026-10-10 · 发表于 2026-10-15

Multiple orders always on time despite…

Multiple orders always on time despite holidays and no hidden costs

ali mazura美国 · 写过 6 条评价 · 已认证 · 体验于 2026-10-13 · 发表于 2026-10-13

Kathy was excellent and was very helpful

Overall the service provided by…

Overall the service provided by Foresmart is good. When it comes to freight forwarding it is important to choose a service that is trustworthy, and Foresmart is that. We have been working with them for around 5 years now.

Good customer service

My rep was easy to deal with and was able to work with all of our suppliers to coordinate the consolidation of our cargo for shipping

I used Foresmart successfully for three…

I used Foresmart successfully for three previous shipments and had very good experiences with them. That is exactly why I continued giving them my business. Unfortunately, after what I understand was a restructuring/change in employees, my most recent shipment was completely different and has resulted in me deciding not to use them again. The biggest problem was not one isolated incident, but the lack of communication, transparency and proper management throughout almost every stage of the shipment. Before departure, important shipping and customs procedures were not properly explained to my suppliers in China. Requirements only became clear after cargo had already been delivered to the warehouse, leaving my suppliers dealing with unexpected procedures and trying to resolve issues that should have been communicated beforehand. During ocean transit, the container was unloaded/transshipped in Korea, and I was not given adequate information explaining what was happening, why, or what effect it would have on the shipment. When the container reached Canada, it was selected by CBSA for inspection. I fully understand that a random customs inspection is outside a freight forwarder’s control, and I do not blame Foresmart for CBSA selecting the container. My issue was how the situation was handled. Information regarding the inspection, delays, process and resulting charges was not communicated clearly. I had to repeatedly ask questions, investigate invoices myself and escalate the matter to understand what I was actually being charged for. The shipment then experienced further delays during rail transportation toward Montreal because of wildfires. Again, the wildfire itself obviously wasn’t Foresmart’s fault. The problem was the lack of meaningful communication and railway updates while I was waiting to know when my container would move. The billing situation was particularly frustrating. Multiple unexpected additional charges appeared throughout the process without what I considered adequate advance explanation. At one point, a separate deposit/refund owed to me was being withheld in connection with a disputed additional fee. I ultimately had to escalate and fight my case through Freightos to obtain reimbursement for charges I disputed. What was especially concerning was that my Foresmart agent acknowledged that she did not like the Canadian broker they were using and indicated that she was already aware of concerns involving unexpected/additional charges from that broker. As the customer, I hired Foresmart to manage my shipment and relied on them to choose and manage the companies involved. If there were already known concerns with a broker, I should not have had to discover the consequences after charges appeared. International freight is complicated, and customs inspections, transshipments, wildfires, railway disruptions and other unexpected events happen. Those events are not why I’m giving Foresmart 2 stars. My rating is based on how the shipment was managed when those events occurred: poor communication, insufficient updates, unexpected charges, problems communicating requirements to suppliers, and the amount of effort I personally had to put into resolving issues. The fact that my first three shipments with Foresmart went well makes this experience even more disappointing. I know from experience that they were capable of providing much better service. Unfortunately, after what happened with this fourth shipment, I don’t feel comfortable risking the same experience again. There are too many freight-forwarding companies available that can manage my shipments for me to take that chance. I will be using another company for my future shipments. *** Update September 2026 Following my review, Foresmart’s senior management contacted me directly to discuss the issues I experienced with this shipment. I appreciate that they took my concerns seriously and conducted an internal review of what happened. They acknowledged the communication and service issues and explained several changes they intend to implement, including clearer instructions to suppliers before shipment, more proactive communication when unexpected events occur, better disclosure of potential additional charges, and improved oversight of their Canadian brokerage partners. Foresmart also provided a goodwill compensation for the service experience. While this does not change the difficulties I experienced during this shipment, I appreciate the way senior management ultimately handled my complaint and their willingness to take responsibility for improving their procedures. For that reason, I have updated my rating from 2 stars to 3 stars.

Catherine is very professional

Catherine is very professional. It is a pleasure working with her. Everything doesnt always go perfectly, but she always fixes the issue. We will certainly keep working with Foresmart.

Ryan澳大利亚 · 写过 3 条评价 · 体验于 2026-09-02 · 发表于 2026-09-02

Ian is a legend

I would have no way of reaching success with my business without a dependable freight forwarder like Ian. He's great to work with and handles high volumes well. Highly recommend.

Jimmy was always available for my…

Jimmy was always available for my request about my container full of various profucts, and I had many! I trully recommend Foresmart.

Ekow Fynn美国 · 写过 1 条评价 · 体验于 2026-06-26 · 发表于 2026-07-10

Great communication, packaging, and in time delivery

I couldn’t be happier with this delivery service. Communication was excellent from start to finish — I received clear updates at every stage, so I always knew exactly when to expect my package. Delivery was right on time, no delays or surprises. The packaging was also top-notch: everything arrived secure, well-protected, and in perfect condition. You can tell real care went into how the order was prepared and shipped. Overall, a smooth, stress-free experience. Will definitely be using this service again!

Kinsley was very thorough and helpful

Kinsley was very thorough and helpful. Excellent communication and follow up. The shipment arrived on time and there were no extra charges

Excellent service

I would like to share my excellent experience working with this China sourcing agent and freight consolidator. Over the years, they have helped me import various products from China to Ecuador, including automotive spare parts and, most recently, an elevator. What stands out the most is their outstanding customer service and continuous follow-up throughout the entire process. They always kept a close eye on my shipments and kept me informed at every stage of transportation. Whenever there was an update or any issue to address, they communicated promptly and clearly, giving me confidence and peace of mind. The elevator import was a significant project for me, and I was very impressed by their professionalism. I received regular updates on the status of the cargo from consolidation through final delivery, which allowed me to plan effectively and feel confident that everything was being handled properly. I highly recommend their services to anyone looking to import products from China. Their reliability, constant communication, and commitment to customer satisfaction make the entire importing process much easier, safer, and more efficient.

Daniel Baiden荷兰 · 写过 3 条评价 · 体验于 2026-06-15 · 发表于 2026-06-22

They where super fast and very reliable

Fast and efficient service

Fast and efficient service. Aivian is polite, thorough and understands his job well.

Selcia Mckinney巴哈马 · 写过 1 条评价 · 体验于 2026-05-27 · 发表于 2026-06-17

I am very satisfied with the services…

I am very satisfied with the services received from Mary Li and her company. I will certainly recommend this company to others.

Good communicate good fast shipping!!

Kinsley helped organize my order and…

Kinsley helped organize my order and made the whole experience much better. She was responsive and communicated very well.

Foresmart has become part of our team!

We have received several shipments through Foresmart. Everything has gone smoothly. In particular Katherine has been extremely helpful, always finding us the most economical shipping solutions. We consider her and Foresmart part of our logistics team already. Foresmart will continue to be our go to for all our shipment coming from China!

Catherine took care of me every step of…

Catherine took care of me every step of the way! Would definitely recommend to anyone needing something imported from abroad into the states.

Very fast service

Good price. Very fast service to Philippines

Excellent service from Ella

Excellent service from Ella - responded to all emails and messages very quickly, and really was very efficient and helpful. Would highly recommend! Thank you for a great job.