我订购了一款 Forme 胸罩，尺寸符合网站指南推荐的尺寸。束带太松了，而且不存在的罩杯会形成单乳，短时间内就会非常不舒服。在前往网站发起退货后，我发现该商品不符合条件，因为我“穿着”了它。荒谬的是，价值 180 美元的胸罩没有资格退货。此外，我在收到胸罩后不久就完成了公司发送的审核表，但尚未收到客户服务或 Forme 任何人的回复。荒谬的。
forme.science 回复2026-06-05
Thank you. May we have your order number, please?
Forme® products are not conventional apparel purchased for casual wear. They are engineered smart posture and recovery wearables designed to deliver a specific biomechanical function and must be worn and fitted properly to achieve their intended benefits.
For hygiene and quality-control reasons, worn items are generally not eligible for return. Customers are provided sizing guides, product descriptions, and the option to select features such as padding before purchase. We also offer exchanges for eligible unworn items in accordance with our return and exchange policy.
Once we receive your order information, we will be happy to review your situation and determine what options may be available.
Hi MCRC,
May we please have your order number and full name so we can look into this for you?
We do not have any orders in our system that have remained undelivered for more than 21 days after payment, and Forme does not provide customer support by phone.
Based on your review, we are unable to locate your order and are not certain you are referring to Forme. There are a number of unrelated companies and copycat websites using the Forme name.
Please send us your order number, full name, and the website where you placed your order, and we will be happy to investigate further.
Sorry to hear about your experience. In some cases, if the wrong size was chosen you will not feel the arch support or neuromuscular feedback. We’d be happy to help recommend a better fit for you.
Over 95% of customers have given 5-star reviews for Forme Smart Socks and reported benefits in comfort, arch support, posture, and daily movement. We truly appreciate your feedback and would love the opportunity to improve your experience with the right sizing and fit.
B
Becky Grimm · 写过 2 条评价 · 体验于 2026-05-25 ·
★★★★★
你失去了一个客户
今天我尝试了两次在网上订购胸罩。我输入了我的信用卡信息并收到了一条回复，表明出现了问题。我验证了我的信息并重新提交 - 记录了相同的消息。我联系了我的 CC 公司 - 他们确认了我的订购尝试，他们批准了，但贵公司拒绝了我的信息。我向您的电子邮件地址发送了几封电子邮件；非常有礼貌的回复，但没有帮助。我的最后一封电子邮件回复“主题”，“您失去了一位客户”。最后回复 - “我们非常抱歉”。 我也是...
