Fragrance Lord

Hello May, Thank you for your feedback and for bringing this to our attention. We sincerely apologize for the delay in our response and any inconvenience caused. Due to a high volume of inquiries, our response time was longer than usual. We’re glad to confirm that a replacement sprayer has already been arranged for you. Please rest assured that we are continuously working to improve our response times and customer service experience. If you need any further assistance, feel free to reach out to us anytime. Best regards, Fragranclord.com Support Team

Hello Madrone, Thank you for your wonderful feedback! We're thrilled to hear you had a great experience and are enjoying Frederic Malle Portrait of a Lady. It's great to know your order arrived safely and that you appreciated the samples and follow-up email. Your continued support means a lot to us. Best regards, FragranceLord Customer Service

Hi, We’re truly sorry for the inconvenience and understand your frustration regarding the delivery time. Your order was placed on January 26 as a pre-order item, which means the product was scheduled to ship once the inventory arrived. Unfortunately, the restock and fulfillment took longer than expected, and we sincerely apologize for the delay in getting your order to you. We have also sent you an email to personally apologize and address your concerns, as your experience is very important to us. Please check your inbox when you have a moment. We truly appreciate your feedback and are continuously working to improve our service and communication so situations like this can be handled better in the future. Best regards, Fragrance Lord Support Team