Hi Vishu,
We believe there may be a misunderstanding. From our side, your account appears to be active and not blocked.
Could you please check again and let us know if you're still experiencing any issues? If so, we'll be happy to investigate further and help you resolve them.
Kind regards,
FTUK
Hello Efe,
We're a little confused by your review, as we can currently see two active accounts under your name. You're also listed as an active trader on our end.
Because of this, we're wondering if there may be some misunderstanding, or perhaps you're referring to a different prop firm.
Please reach out to our support team, and we'll be happy to investigate this with you. If there's been any mistake or misunderstanding, we'll work with you to clarify it as quickly as possible.
Kind regards,
FTUK
Hello Martyn,
After you shared this message:
Martyn Saunders: "I want my money back... this is the third company ive gone with... each one ive made money for and each one has denied me my money.. im in a very dark place and i thought your company was my future.. youve just compounded my fragile mental state
Just send me back the money i paid for the accounts, thats the decent thing to do at least and keep the profits
Nova 13k funded top 8k. Now ftuk having made 4.2k. All making excuses not to pay me out... i cant take this anymore.....
For my wife..
Im sorry... it happened again... I've taken screenshots for you
I made money honestly again.. and yes excuses not to pay out..
I know.. i know you said... but i trusted this company... im sorry :pensive:
My wifes now got all the details of what your company has done to us if anything happens to me.
I would like your ceo to email me so i can arrange a meeting and tell them how disappointed and disgusted i am with the treatment ive been given and look them in the eyes and tell them they are about to make a disabled woman homeless
As a gesture of goodwill, we issued you a full refund, even though we were under no obligation to do so. We did this because we wanted to support you during what you described as a very difficult time"
It is therefore disappointing to now read your updated review. You also stated yourself that this was the third proprietary trading firm where you claimed to have been denied a payout. Given that context, it appears this is not an isolated situation.
We genuinely wish you all the best, but we also believe it is important that reviews reflect the full facts of what occurred. We stand by our decision and consider this matter closed.
Kind regards,
FTUK
Hello Stefano,
We're sorry to hear you feel this way.
We have searched our records using the name on this review and could only find a $9 purchase. Based on our records, you have not reached the payout stage with us.
We'd genuinely like to understand your experience. Please reply to our request for information or contact our support team with your account email or account ID so we can investigate your case and assist you accordingl
Kind regards,
FTUK
Hello Isha,
Thank you for sharing your feedback.
Regarding the claim that trades from before your first payout were used against you,v our review process covers the current payout cycle. If trades from a previous period were referenced, it was purely for transparency and context, not as grounds for denial.
We provided new accounts on multiple occasions as a genuine gesture of goodwill because we wanted to give every opportunity to trade within our guidelines. That is not the behaviour of a firm trying to avoid paying its traders.
We stand fully behind our decisions. However we respect your choice. We wish you all the best in your future trading!
Kind regards,
FTUK
Hello Louvensky,
We're sorry to hear that you feel this way and appreciate you taking the time to share your feedback.
We take concerns like yours seriously and will be reaching out to you by email shortly so we can review your case together and address your concerns directly.
We look forward to resolving this with you.
Kind regards,
FTUK
Hi Ahmed,
Thank you for your feedback.
We value transparency and wanted to fully understand your perspective before reaching a final decision. That's why we first invited you to share your explanation and then provided a detailed response, including the specific trades that led to our conclusion. After carefully reviewing all of the information, we remain confident that our decision was consistent with our published rules.
We wish you all the best in your future trading!
Kind regards,
FTUK