FTUK

Hello Bilal, Thank you for your review. Our rules are very simple, keep your trades open for at least 30 seconds. This rule is clearly documented in our publicly available FAQ and applies equally to every trader on our platform without exception. In your case 190 trades were closed within 30 seconds. We responded to every message throughout this process and our decision is based on confirmed objective data. We are sorry you feel this way but we stand fully behind our decision. Kind regards, FTUK Risk Team

Hello Raed, Thank you for sharing your feedback and we sincerely apologise for the frustration and delay you experienced. We are glad to confirm that we have just checked your account and your funded account details have now been issued and sent to you. Congratulations on passing your account! We completely understand how valuable trading time is and we are sorry that this technical delay caused you inconvenience. We hope this resolution meets your expectations and we look forward to receiving your payout request in due course. If you need any further assistance please do not hesitate to reach out to us directly and a member of our team will be happy to help. Kind regards, FTUK Risk Team

Hello Krushna, Congratulations on your two approved payouts, totalling $1,086. You earned those payouts, and we were happy to process them. Unfortunately, your most recent payout request could not be approved because multiple rule violations were identified during our review. We have already sent you a detailed email outlining the findings, including the relevant trade IDs and an explanation of the violations. We appreciate the time you traded with FTUK and wish you the very best in your future trading. Kind regards, FTUK

Hi Zaid, Thank you for sharing your concerns. We completely understand that seeing negative reviews can make you question your decision. The vast majority of our traders who follow the rules receive their payouts without issue. In fact, many of the negative reviews you see relate to cases where rule violations were identified during our review process. Every payout request is reviewed fairly, and when we have questions, we always provide the trader with a detailed explanation before reaching a final decision. We encourage you to judge us by your own experience. If you successfully complete your Flex account and trade within the rules, we'll be more than happy to process your payouts. We wish you the best of luck with your 100K Flex account and hope to congratulate you on your funded account soon. Kind regards, FTUK

Hi Qaxim, Thank you for taking the time to share your experience and for acknowledging that our support team provided you with a new account after reviewing your case. We appreciate that you're giving us another opportunity. While we understand your disappointment regarding the initial payout, the rule in question has always been part of our trading rules and was applied consistently. Our goal is never to surprise traders but to ensure that every account is reviewed fairly and under the same standards. We're pleased to hear you're continuing with your new account and following all of the guidelines. We genuinely hope your next payout request reflects the experience that thousands of traders have had with FTUK, where payouts are processed smoothly when the trading rules are met. We wish you the very best with your trading journey and look forward to congratulating you on your next payout. Kind regards, FTUK