FUTCOIN.NET

Hello, Angel! Thank you for taking the time to share your experience. We have carefully reviewed your entire order history and would like to provide some context regarding what happened. First of all, we sincerely apologize for the delays you experienced. You are absolutely right that waiting many hours before being informed about an issue with an order is frustrating, and we do not consider that an acceptable level of service. During the period when your order was placed, the PC market experienced an unexpected shortage of in-game currency. This significantly impacted our delivery system and caused processing queues to become much longer than normal. As a result, order status updates were delayed by up to 12 hours in some cases. While this explains why the issues with your order were not identified immediately, it does not excuse the inconvenience you experienced, and we fully acknowledge that. We would also like to clarify that the change from a 6 million order to a 3.1 million order was not an arbitrary decision on our side. Due to the severe shortage of in-game currency, market prices increased dramatically—nearly doubling within one day. Despite these market conditions, we continued to offer some of the most competitive prices available while working to fulfill customer orders as fairly as possible. Once the final order was placed under the updated conditions, it was successfully completed within a few hours. In addition, we credited bonus compensation to your UT account as an apology for the delays and inconvenience. We are not trying to avoid responsibility for your experience. On the contrary, we recognize that the delays in reviewing your order created unnecessary frustration, and we sincerely regret that. Throughout the process, our team did everything possible to resolve the situation as quickly and carefully as circumstances allowed. Our support team has also been trying to reach you to discuss your experience further and see if there is anything else we can do to make things right, but so far we have not received a response. If you are willing, we would genuinely appreciate the opportunity to speak with you and find an additional resolution. Thank you for your feedback. Reviews like yours help us identify where we need to improve, and we are continuously working to make our service faster, more transparent, and more reliable.